I am experiencing this for three days now
Attention Status: 500 Internal Server Error Description: Access Gateway couldn't find the needed policy from service provider. Service Provider is not healthy. It might be just coming up. If refreshing the browser after a few seconds doesn't clear this error condition, please contact your Administrator." If this condition persists, please contact the helpdesk.
Yes, I have seen it this morning as well and posted same back in the Moderators section, but no word as to its cause. Its not your imagination and you are not being singled out either. I am in the US and not sure where you be if that makes any difference.
Thank You,
I did not get this one until now, but somethimes pages do not load (endless waiting) and my RSS feeds also experience difficulties.
Seems that something is slowly dying. And it is the weekend. Hope we survive until next monday 
On Sat, 25 Feb 2012 16:26:03 +0000, hcvv wrote:
> I did not get this one until now, but somethimes pages do not load
> (endless waiting) and my RSS feeds also experience difficulties.
>
> Seems that something is slowly dying. And it is the weekend. Hope we
> survive until next monday
Thanks for the reports - I’ve ensured that the appropriate help desk is
aware of the issue, so hopefully it’ll get some attention before Monday
(seems like it might be affecting other openSUSE services as well, as
there were a couple reports on the mailing lists of issues that appeared
to be related).
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
Yes, I had that “access gateway” error on a couple of attempts today.
In the last few weeks, it has sometimes seemed as if the bits are being sent of string soaked in spit, and the spit is drying out. On several occasions I have just killed the browser page load because I didn’t have the patience to wait. It was usually better after a half hour delay or so.
If people become frustrated enough getting to the forum, they might switch to a different distro. We don’t need these problems.
Hi
And the only forum I know of that provides trouble free nntp access
when the web side is acting up… 
There are also the Mailing lists
and IRC, plenty of venues for urgent help. I hang out in
#opensuse-forums but today I enjoyed the break, raking leaves and
cleaning up the yard and just got back from watching Woman’s and Men’s
basketball games at the local University (Where my wife works ).
–
Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 3 days 8:26, 2 users, load average: 0.09, 0.04, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU
On Sun, 26 Feb 2012 01:16:02 +0000, nrickert wrote:
> If people become frustrated enough getting to the forum, they might
> switch to a different distro. We don’t need these problems.
Nobody needs problems like this.
But systems do fail from time to time, and as I mentioned, it has been
reported. It’s an intermittent problem, and those can be the most
difficult to diagnose.
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On 02/26/2012 03:19 AM, Jim Henderson wrote:
> It’s an intermittent problem, and those can be the most
> difficult to diagnose.
posted to usenet around noon Sunday in west europa, about opensuse.org:
"Incidentally, although news.o.o and software.o.o are up at the moment,
en.o.o, de.o.o, forums.o.o are giving 500 internal server error… " it
appears that the only thing which has been constantly available all day
(and all weekend) has been nntp access…
i don’t keep such records but (to me) it seems like most of the
intermittent problems such as these happen during the hours when the
“monday to friday day shift” are off…that is, while there are seven
days in a week, most of the networking problems seem to show up between
quitting time friday and starting time monday…
i used to think that somewhere a weekly cron was running which
inadvertently was causing networking/dns/log-in perturbations…
but, these seemingly unrelated weekend problems have gone on so long i
really have no idea where the problem might lie, but i think it may be
instructive to see what it is which nntp bypasses or is otherwise not
dependent on to continue operating…
–
DD
btw, go here once everyday: http://tinyurl.com/SUSEonDW
It doesn’t seem to be a priority to get this issue resolved.
This is the best resource I know of for dealing with openSUSE issues.
Since Attachmate has taken over the forum access speed has slowed considerably and that is a long standing issue. This outage or whatever it is isn’t a priority for the right people. This is one reason to establish a foundation and take the servers out of Attacmate’s/NOVEL’s control.
On Sun, 26 Feb 2012 16:11:51 +0000, DenverD wrote:
> i don’t keep such records but (to me) it seems like most of the
> intermittent problems such as these happen during the hours when the
> “monday to friday day shift” are off
I’ve been monitoring the outage on the authentication servers, and it
seems it actually was fixed this morning. I haven’t shown an issue with
it since 8 AM this morning (and I have a system that checks every 15
minutes).
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On Mon, 27 Feb 2012 01:26:03 +0000, FlameBait wrote:
> It doesn’t seem to be a priority to get this issue resolved.
There certainly is, but it’s a question of balancing various competing
needs and resources.
That and no IT department in the world that I know of really staffs the
weekends like the regular work week.
It’s pretty easy to “armchair manage” a system, quite a different thing
to actually do it.
The right people are aware of the various issues we’ve had in the
forums. Things have gotten better over the past year. However, with
the recent opening of the SUSE forums, there has been focus on getting
those up and running within the existing hardware infrastructure.
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On 02/27/2012 07:31 AM, Jim Henderson wrote:
> That and no IT department in the world that I know of really staffs the
> weekends like the regular work week.
really? well i agree in the “business world” no one may work on the
weekends…
and, the problem seems to be that ours is so poorly staffed because of
our priority (in the grand scheme of competing things) that if a mouse
walks across a wire on friday we wait until monday for a fix…which is
exactly what FlameBait said: “It doesn’t seem to be a priority to get
this issue resolved.”
of course we don’t here either need or deserve the kinds of commitment
to assured connectivity which life and death organizations (military,
hospitals, nuclear reactor controls, etc etc etc) have routinely…
but, considering our only reason for existence is to help the users and
potential users test leading edge code which may (or may not) someday
add to the bottom line of Attachmate, i’d think there would be some
kind of way to bump our probability to communicate up, some…
well, i just have to wonder if the Fedora forums have the same low
priority that we do…
or, more importantly i wonder if fedora, mint, and ubuntu have as few
nines as we have…
–
DD
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW
On 02/27/2012 07:29 AM, Jim Henderson wrote:
> I’ve been monitoring the outage on the authentication servers, and it
> seems it actually was fixed this morning.
yep, more than once i am aware of Kim fixing things between 6 and 8 am
monday morning…
–
DD http://tinyurl.com/DD-Caveat
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW
At 3:30 PM UTC (10:30 EST US) I tried to access the forum and waited, perhaps 20 seconds or so, for my login to be processed.
Looking at the lower left corner of Firefox display, the wait seemed to be among several Novell URLs, which I assume are still doing the login processing (?).
Forum finally came up, seemed a bit sluggish (not snappy) [sorry, no better way to describe it] .
So I would have to say I am not sure the issues are really resolved at 8AM UTC_OR_EST
On Mon, 27 Feb 2012 15:11:56 +0000, DenverD wrote:
> and, the problem seems to be that ours is so poorly staffed because of
> our priority (in the grand scheme of competing things) that if a mouse
> walks across a wire on friday we wait until monday for a fix…which is
> exactly what FlameBait said: “It doesn’t seem to be a priority to get
> this issue resolved.”
But of course we’ve not had a significant outage for months - and we’re
still in the process of adjusting to the change brought about by the old
authentication server hardware being out of support.
But we’ve hashed this over many times in the past, and I’m not about to
re-have the discussion again.
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On Mon, 27 Feb 2012 15:13:53 +0000, DenverD wrote:
> On 02/27/2012 07:29 AM, Jim Henderson wrote:
>
>> I’ve been monitoring the outage on the authentication servers, and it
>> seems it actually was fixed this morning.
>
> yep, more than once i am aware of Kim fixing things between 6 and 8 am
> monday morning…
Except that yesterday was Sunday, you might’ve noticed.
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On Mon, 27 Feb 2012 15:46:02 +0000, cmcgrath5035 wrote:
> At 3:30 PM UTC (10:30 EST US) I tried to access the forum and waited,
> perhaps 20 seconds or so, for my login to be processed.
> Looking at the lower left corner of Firefox display, the wait seemed to
> be among several Novell URLs, which I assume are still doing the login
> processing (?).
> Forum finally came up, seemed a bit sluggish (not snappy) [sorry, no
> better way to describe it] .
>
> So I would have to say I am not sure the issues are really resolved at
> 8AM UTC_OR_EST
At the very least, the 500 Server Error issue was more or less resolved
yesterday. The performance issues are still being looked into, and we do
appreciate your patience.
Nobody wants to have these issues.
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C
On 02/27/2012 05:20 PM, Jim Henderson wrote:
> Except that yesterday wasSunday, you might’ve noticed.
>
what? on Monday morning you wrote “it seems it actually was fixed this
morning. I haven’t shown an issue with it since 8 AM this morning”
or did you intend to write “it was actually fixed yesterday. I haven’t
shown an issue with it since 8 AM this morning”
–
DD
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW
It seems to be getting better now, except I had a problem with the forum login.
I got a 503 error an hour ago while trying to login.
On Mon, 27 Feb 2012 17:53:55 +0000, DenverD wrote:
> On 02/27/2012 05:20 PM, Jim Henderson wrote:
>> Except that yesterday wasSunday, you might’ve noticed.
>>
>>
> what? on Monday morning you wrote “it seems it actually was fixed this
> morning. I haven’t shown an issue with it since 8 AM this morning”
>
> or did you intend to write “it was actually fixed yesterday. I haven’t
> shown an issue with it since 8 AM this morning”
It was 11:29 PM Utah time when I wrote what I wrote.
Jim
–
Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C