11.4 installation DVD not bootable

I encountered a rather strange problem while trying to install 11.4 on my HP ProBook 4710s. I’ve successfully run 11.3 alongside Win 7 Pro and both installation DVDs still boot. The 11.4 installation DVD is ok and even boots on my more than 3 years old desktop PC. But on the ProBook, it freezes the startup screen and I can’t even enter BIOS. According to HP support, it stops in POST stage and the LED blinking 5 times points to a problem with the main board. Any suggestions?

You can’t enter the BIOS ? That is NOT an openSUSE installation DVD problem. The option to enter the BIOS is typically BEFORE the grub boot menu startup screen. Ergo - you have a hardware problem from what that reads.

it freezes the startup screen

I can’t even enter BIOS

Slightly confusing.

What start up screen? It sounds like you don’t mean the DVD boot splash, but some HP info you see at boot? But the DVD activates post BIOS check, I think I’m correct in that.

Do other DVD’s boot OK or have you tried the live CD

On Fri, 11 Mar 2011 18:06:02 +0000, pazathoth wrote:

> According to
> HP support, it stops in POST stage and the LED blinking 5 times points
> to a problem with the main board. Any suggestions?

Get the main board looked at and/or replaced. HP has confirmed it’s a
hardware issue.

Jim


Jim Henderson
openSUSE Forums Administrator
Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

Firstly, thanks for the quick replies. Secondly, excuse my confusing wording: normally, I get the HP startup screen with an option to enter BIOS, followed by the GRUB menu, the DVD boot splash, or whatever. When I insert the 11.4 DVD, I’m stuck with a non-responsive HP startup screen. After ejecting the DVD I still can’t enter BIOS, let alone boot from HDD.

This only occurs with the 11.4 installation DVD on the ProBook; other combinations work, i.e. the 11.3 installation DVD on the ProBook and the 11.4 installation DVD on the old desktop (without actual installation since it’s 32bit, but that’s hopefully not the point).

EDIT: sorry, overlooked your response; I just hope there are no warranty issues…

It seems I have the same problem as described in this thread.
I have a HP Elitebook 6930p (64bit)

When I try to boot the opensuse 11.4 installation dvd, the computer
just “hangs” and I cannot enter BIOS.

OBS: I can still smoothly boot my old opensuse 11.3 dvd !

On 03/12/2011 09:06 AM, nennes wrote:
>
> It seems I have the same problem as described in this thread.
> I have a HP Elitebook 6930p (64bit)
>
> When I try to boot the opensuse 11.4 installation dvd, the computer
> just “hangs” and I cannot enter BIOS.
>
> OBS: I can still smoothly boot my old opensuse 11.3 dvd !

BIG red flags!

someone who HAS this problem [nennes and pzathoth: that means one of
you, and the other needs to comment into the bug] needs to log a bug…

reference this thread
<http://forums.opensuse.org/showthread.php?t=455416> and note that
more than one HP user (name the model numbers) is having the same
problem with the same

go: http://en.opensuse.org/Submitting_Bug_Reports

as always SEARCH for your problem in the 11.4 bugzilla database first,
and if the bug is already there ADD information as needed (like give
your machines make/model number and BIOS version)

you might also check the HP web site and see if you are using the
latest BIOS (as this REALLY sounds like a BIOS bug, and not a DVD problem)

when the bug number is known, please return it here so the next who
googles in with this problem knows where to add their bug comments…

thanks!


DenverD
CAVEAT: http://is.gd/bpoMD
[NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.1.8, nVidia
173.14.28 3D, Athlon 64 3000+]
“It is far easier to read, understand and follow the instructions than
to undo the problems caused by not.” DD 23 Jan 11

I fill file a bug tomorrow.

You can still install 11.4, by using this workaround:

DVD wont boot

Reported bug: https://bugzilla.novell.com/show_bug.cgi?id=679163

Please add additional info I might have missed. Thanks!

Thanks for reporting the bug, I have the same problems on 2 HP different notebooks but the media working perfekt on ny other PC’s.
Finaly I was able too install on one nootebook using usb-stick. But the PC takes about 5min too show KDE after boot so I have do downgrade later today to 11.3 again.

Could you please add your hardware specifications to the bug report (or over here)? Thank you!

On 03/14/2011 08:36 AM, dgrafenhofer wrote:
>
> jonte1;2303246 Wrote:
>> Thanks for reporting the bug, I have the same problems on 2 HP different
>> notebooks but the media working perfekt on ny other PC’s.
>
> Could you please add your hardware specifications to the bug report (or
> over here)? Thank you!

add it to the bug report for sure…here would be nice also…


DenverD
CAVEAT: http://is.gd/bpoMD
[NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.1.8, nVidia
173.14.28 3D, Athlon 64 3000+]
“It is far easier to read, understand and follow the instructions than
to undo the problems caused by not.” DD 23 Jan 11

The first Nootebook is a HP NC6400(32-bit, 3GB ram), it booted on a live KDE-CD(32-bit) but the installation/progress was so slow that I cancel it and went for a usb-stick instead. Tried the workaround yesterday to boot on 11.3DVD and the installation went OK with 11.4.

The second Nootebook is a HP 6730b(64-bit, 2GB ram), I had problem to boot on the live KDE-CD(yes 64-bit)as well. Installation is running now with the work around to boot on 11.3 DVD.

I went to the report at bugzilla but I was stuck… Couldn’t find a way to fill in information. The rest of the afternoon/evening bugzilla was not available on the net. It could have be my fault or the quakes in Japan, who are I 'm to tell :slight_smile:

The HP 6730b is up and running well. No problem except to get skype running(on 64-bit), On the other hand the oldest daughter(computer owner) just revived a android smartphone i birthday gift so she will manage.

I think the Novell site was down for a while this afternoon.

It should be up now.

Guys, you’re not alone. I have this problem too on my HP 4710s. First I thought my DVD was corrupt, but later when I recorded another one and got stuck again I understood it was a problem with OpenSUSE. Very frustrating…:’(

On 02/22/2012 08:26 PM, serge hid wrote:
> later when I recorded another one

did you run the install disk self test, like: http://tinyurl.com/3qde66h

if you did not, try that before anything else…

and, please describe what you saw during “got stuck again”, i mean:

-during boot from the DVD, it never gets to the first green screen
(where you can select to install, or do other things (like test the disk
or memory)? in that situation, describe what you did see? (normal BIOS
message, then what?)

-flashing cap-lock/num-lock LEDs?

-screen went black, white, orange, purple, stripped (or any apparent
video problem) and the machine continued running? if yes, see here:
http://tinyurl.com/23mgej6

-hard drive LED on solid?

-hard drive LED flashing continuously?

-maybe it was on a page in the install process and just stopped
progressing? if so, look here http://tinyurl.com/74ltkjo and tell us
which screen shot you were on when it “got stuck”…


DD http://tinyurl.com/DD-Caveat http://tinyurl.com/DD-Hardware
http://tinyurl.com/DD-Software
What does DistroWatch write about YOU?: http://tinyurl.com/SUSEonDW