11.3 breaks Samsung SCX 4300 printing

marcelschoen · March 20, 2011, 3:17pm

Hello,

I already noticed that others had similar problems with other Samsung scanner / printers. I could not find any solution in any threads (other than going back to 11.2 or buying a printer from a different vendor), so I’ll ask again here:

Does anyone have a workaround for this issue? I’m running openSuse 11.3 on a 64 bit system.

Here’s some error log output from CUPS:

E [20/Mar/2011:15:22:35 +0100] [Job 62] Failed to load the PPM image
E [20/Mar/2011:15:22:35 +0100] [Job 62] Job stopped due to filter errors; please consult the error_log file for details.
D [20/Mar/2011:15:22:35 +0100] [Job 62] The following messages were recorded from 15:22:34 to 15:22:35
D [20/Mar/2011:15:22:35 +0100] [Job 62] Adding start banner page “none”.
D [20/Mar/2011:15:22:35 +0100] [Job 62] Adding end banner page “none”.
D [20/Mar/2011:15:22:35 +0100] [Job 62] File of type application/vnd.cups-banner queued by “anonymous”.
D [20/Mar/2011:15:22:35 +0100] [Job 62] hold_until=0
D [20/Mar/2011:15:22:35 +0100] [Job 62] Queued on “samsungscx4300series” by “anonymous”.
D [20/Mar/2011:15:22:35 +0100] [Job 62] job-sheets=none,none
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[0]=“samsungscx4300series”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[1]=“62”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[2]=“anonymous”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[3]=“Test Page”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[4]=“1”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[5]=“job-uuid=urn:uuid:7b31a850-2f34-34b5-76f6-e2d7dbf8133b job-originating-host-name=localhost”
D [20/Mar/2011:15:22:35 +0100] [Job 62] argv[6]="/var/spool/cups/d00062-001"
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[0]=“CUPS_CACHEDIR=/var/cache/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[1]=“CUPS_DATADIR=/usr/share/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[2]=“CUPS_DOCROOT=/usr/share/cups/webcontent”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[3]=“CUPS_FONTPATH=/usr/share/cups/fonts”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[4]=“CUPS_REQUESTROOT=/var/spool/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[5]=“CUPS_SERVERBIN=/usr/lib/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[6]=“CUPS_SERVERROOT=/etc/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[7]=“CUPS_STATEDIR=/var/run/cups”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[8]=“HOME=/var/spool/cups/tmp”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[9]=“PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[10]=“SERVER_ADMIN=root@linux-7t58.site”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[11]=“SOFTWARE=CUPS/1.4.4”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[12]=“TMPDIR=/var/spool/cups/tmp”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[13]=“USER=root”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[14]=“CUPS_SERVER=/var/run/cups/cups.sock”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[15]=“CUPS_ENCRYPTION=IfRequested”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[16]=“IPP_PORT=631”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[17]=“CHARSET=utf-8”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[18]=“LANG=en_US.UTF-8”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[19]=“PPD=/etc/cups/ppd/samsungscx4300series.ppd”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[20]=“RIP_MAX_CACHE=128m”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[21]=“CONTENT_TYPE=application/vnd.cups-banner”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[22]=“DEVICE_URI=usb://Samsung/SCX-4300%20Series”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[23]=“PRINTER_INFO=Samsung SCX-4300 Series”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[24]=“PRINTER_LOCATION=”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[25]=“PRINTER=samsungscx4300series”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[26]=“CUPS_FILETYPE=document”
D [20/Mar/2011:15:22:35 +0100] [Job 62] envp[27]=“FINAL_CONTENT_TYPE=printer/samsungscx4300series”
D [20/Mar/2011:15:22:35 +0100] [Job 62] Started filter /usr/lib/cups/filter/bannertops (PID 26844)
D [20/Mar/2011:15:22:35 +0100] [Job 62] Started filter /usr/lib/cups/filter/pstops (PID 26845)
D [20/Mar/2011:15:22:35 +0100] [Job 62] Started filter /usr/lib/cups/filter/rastertosamsungspl (PID 26846)
D [20/Mar/2011:15:22:35 +0100] [Job 62] Started backend /usr/lib/cups/backend/usb (PID 26847)
D [20/Mar/2011:15:22:35 +0100] [Job 62] load_banner(filename="/var/spool/cups/d00062-001")
D [20/Mar/2011:15:22:35 +0100] [Job 62] STATE: +connecting-to-device
D [20/Mar/2011:15:22:35 +0100] [Job 62] Printer using device file “/dev/usblp0”…
D [20/Mar/2011:15:22:35 +0100] [Job 62] STATE: -connecting-to-device
D [20/Mar/2011:15:22:35 +0100] [Job 62] backendRunLoop(print_fd=0, device_fd=5, snmp_fd=-1, addr=(nil), use_bc=1, side_cb=0x7fa492dfd810)
D [20/Mar/2011:15:22:35 +0100] [Job 62] Page = 595x842; 12,12 to 582,830
D [20/Mar/2011:15:22:35 +0100] [Job 62] Unable to open font file “/usr/share/cups/fonts/Monospace” - No such file or directory
D [20/Mar/2011:15:22:35 +0100] [Job 62] Unable to open font file “/usr/share/cups/fonts/Monospace-Bold” - No such file or directory
D [20/Mar/2011:15:22:35 +0100] [Job 62] Unable to open font file “/usr/share/cups/fonts/Monospace-BoldOblique” - No such file or directory
D [20/Mar/2011:15:22:35 +0100] [Job 62] Unable to open font file “/usr/share/cups/fonts/Monospace-Oblique” - No such file or directory
D [20/Mar/2011:15:22:35 +0100] [Job 62] PNG image: 128x128x8, color_type=6 (RGB+ALPHA)
D [20/Mar/2011:15:22:35 +0100] [Job 62] PNG image: 192x128x8, color_type=2 (RGB)
D [20/Mar/2011:15:22:35 +0100] [Job 62] Page = 595x842; 12,12 to 582,830
D [20/Mar/2011:15:22:35 +0100] [Job 62] slow_collate=0, slow_duplex=0, slow_order=0
D [20/Mar/2011:15:22:35 +0100] [Job 62] Before copy_comments - %!PS-Adobe-3.0
D [20/Mar/2011:15:22:35 +0100] [Job 62] %!PS-Adobe-3.0
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%BoundingBox: 12 12 582 830
D [20/Mar/2011:15:22:35 +0100] [Job 62] %cupsRotation: 0
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%Creator: bannertops/CUPS v1.4.4
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%CreationDate: Sun 20 Mar 2011 03:22:34 PM CET
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%LanguageLevel: 2
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%DocumentData: Clean7Bit
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%Title: (Test Page)
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%For: (anonymous)
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%Pages: 1
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%DocumentSuppliedResources: font Monospace
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%+ font Monospace-Bold
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%+ font Monospace-BoldOblique
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%+ font Monospace-Oblique
D [20/Mar/2011:15:22:35 +0100] [Job 62] %%EndComments
D [20/Mar/2011:15:22:35 +0100] [Job 62] Before copy_prolog - %%BeginProlog
D [20/Mar/2011:15:22:35 +0100] [Job 62] Before copy_setup - %%Page: coverpage 1
D [20/Mar/2011:15:22:35 +0100] [Job 62] Before page loop - %%Page: coverpage 1
D [20/Mar/2011:15:22:35 +0100] [Job 62] Copying page 1…
D [20/Mar/2011:15:22:35 +0100] [Job 62] pagew = 570.0, pagel = 817.0
D [20/Mar/2011:15:22:35 +0100] [Job 62] bboxx = 0, bboxy = 0, bboxw = 595, bboxl = 842
D [20/Mar/2011:15:22:35 +0100] [Job 62] PageLeft = 12.5, PageRight = 582.5
D [20/Mar/2011:15:22:35 +0100] [Job 62] PageTop = 829.5, PageBottom = 12.5
D [20/Mar/2011:15:22:35 +0100] [Job 62] PageWidth = 595.0, PageLength = 842.0
D [20/Mar/2011:15:22:35 +0100] [Job 62] Wrote 1 pages…
D [20/Mar/2011:15:22:35 +0100] [Job 62] Set job-printer-state-message to “Failed to load the PPM image”, current level=ERROR
D [20/Mar/2011:15:22:35 +0100] [Job 62] End of messages
D [20/Mar/2011:15:22:35 +0100] [Job 62] printer-state=3(idle)
D [20/Mar/2011:15:22:35 +0100] [Job 62] printer-state-message=“Failed to load the PPM image”
D [20/Mar/2011:15:22:35 +0100] [Job 62] printer-state-reasons=none

marcelschoen · March 20, 2011, 3:30pm

And before someone asks, I did download the latest unified driver from Samsung today and re-installed it (even rebooted). I then tried to install the printer in three ways:

Using Samsungs printer control panel
In CUPS directly
Through YASTs printer configurator

Doesn’t matter, the result is always the same. The printer appears to be recognized and responding, but printing fails with a “Failed to load the PPM image” message in the printing job queue.