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Thread: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

  1. #1
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    Default HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    I tried to do a couple of scans this evening, and got an error that my system needed a plugin to perform the scan.
    All of my scan applications gave that error "plugin required".

    xsane was active for all pf the following:
    It gave me 2 choices.
    1- search on the web(I assume HP? )
    2- install from local.
    Since I don't have that plugin 'local', I let it do the search.
    Then a popup came up saying the plugin was ready, and 'root' password required.
    I did that in xsane scanned. It was slow, (REALLY SLOW) but eventually the scan came through.

    Did I mess up? Is there a system plugin that I could have installed from zypper or YaST?
    Is there a way to make scans faster for this multi-function HP printer?

    PS; I am just guessing the upgrade to Leap 15.2 took out the 'plugin' that was installed, since this is the first time I have scanned after the upgrade.
    HP Compaq desktop Leap15.2, Win10, Win7
    Toshiba laptops Leap15.2 & Win10, HP AiO Win10.
    I can now print with openSuSe Leap! Can Scan now, could be better!!
    I can backup my iPod and iPad with Windows, can't with Linux.(Will get there someday!)

  2. #2
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Quote Originally Posted by Bill_L View Post
    Is there a way to make scans faster for this multi-function HP printer?
    Hi Bill. Try using the HPLIP 'hp-scan' utility instead. Any different?
    openSUSE Leap 15.2; KDE Plasma 5

  3. #3
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Quote Originally Posted by deano_ferrari View Post
    Hi Bill. Try using the HPLIP 'hp-scan' utility instead. Any different?
    I open the HP utility, selected Scan, and it opened xsane.
    So I guess the answer is no, unless hp-lip is different than the GUI HP utility in the menu.

    I will dig around some tomorrow.
    thanks
    HP Compaq desktop Leap15.2, Win10, Win7
    Toshiba laptops Leap15.2 & Win10, HP AiO Win10.
    I can now print with openSuSe Leap! Can Scan now, could be better!!
    I can backup my iPod and iPad with Windows, can't with Linux.(Will get there someday!)

  4. #4
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    Default AW: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Please post:
    Code:
    hp-check
    My HP manual told me to install the printer/scanner first wirh USB-Cabel, than with network.
    Do you try this?

    Do you use
    Code:
    hp-setup
    for installing the driver?

    The plugins are here:
    https://developers.hp.com/hp-linux-i...inting/plugins

    Download the same version as installed hplip and install it.

  5. #5
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Since you mention that scanning is working (albeit slowly), I don't see how this issue can be due to a missing plugin (firmware).
    openSUSE Leap 15.2; KDE Plasma 5

  6. #6
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    What DPI is the scan be done at? If very high the scan will be slow/

  7. #7
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Quote Originally Posted by gogalthorp View Post
    What DPI is the scan be done at? If very high the scan will be slow/
    My thoughts (scan resolution) as well.
    openSUSE Leap 15.2; KDE Plasma 5

  8. #8
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    Default Re: AW: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Sorry all, I am late getting back because I have had other old age problems to contend with.
    The susepaste I have included link to is only good for a week, Like the noobie I tend to be, I forgot to change it.

    Quote Originally Posted by Sauerland View Post
    Please post:
    Code:
    hp-check
    Here is that last part of hp-check log file. suse-paste would not allow me to post all of it. Too large, but the top half was mostly just information.
    https://susepaste.org/93063798
    most of the 'red'(missing) in my original output in terminal to me was the fact that the DBus was missing.

    Quote Originally Posted by Sauerland View Post
    My HP manual told me to install the printer/scanner first with USB-cable, than with network.
    Do you try this?
    Quote Originally Posted by Sauerland View Post
    Do you use
    Code:
    hp-setup
    for installing the driver?
    Yes I tried that, and the setup ended with asking me to if I wanted to add another queue.
    Actually, originally I used YaST to install using hplip. That was way back in the original release of Leap 15.
    Quote Originally Posted by Sauerland View Post
    The plugins are here:
    https://developers.hp.com/hp-linux-i...inting/plugins

    Download the same version as installed hplip and install it.
    I think I have the version that was installed with hplip. Not 100% sure however, but 95% sure

    SO big question, Should I re-install hplip in YaST? OR????
    HP Compaq desktop Leap15.2, Win10, Win7
    Toshiba laptops Leap15.2 & Win10, HP AiO Win10.
    I can now print with openSuSe Leap! Can Scan now, could be better!!
    I can backup my iPod and iPad with Windows, can't with Linux.(Will get there someday!)

  9. #9
    Join Date
    Apr 2018
    Location
    U.S Midwest just West of the Mississippi River
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Quote Originally Posted by gogalthorp View Post
    What DPI is the scan be done at? If very high the scan will be slow/
    Quote Originally Posted by deano_ferrari View Post
    My thoughts (scan resolution) as well.
    I usually run my scans at 200 or 300 DPI. Anything over that is a waste of time IMO.
    HP Compaq desktop Leap15.2, Win10, Win7
    Toshiba laptops Leap15.2 & Win10, HP AiO Win10.
    I can now print with openSuSe Leap! Can Scan now, could be better!!
    I can backup my iPod and iPad with Windows, can't with Linux.(Will get there someday!)

  10. #10
    Join Date
    Apr 2018
    Location
    U.S Midwest just West of the Mississippi River
    Posts
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    Default Re: HP LaserJet Pro MFP M28-M31- multifunction scanner error using xsane

    Quote Originally Posted by deano_ferrari View Post
    Since you mention that scanning is working (albeit slowly), I don't see how this issue can be due to a missing plugin (firmware).
    I only said 'slow' after I installed the plugin when I was asked to when trying to do a scan since Leap 15.2 was installed.
    HP Compaq desktop Leap15.2, Win10, Win7
    Toshiba laptops Leap15.2 & Win10, HP AiO Win10.
    I can now print with openSuSe Leap! Can Scan now, could be better!!
    I can backup my iPod and iPad with Windows, can't with Linux.(Will get there someday!)

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