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Thread: trying to print with a brother label printer

  1. #1
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    Default trying to print with a brother label printer

    Every time I try t print to a Brother QL-800 label printer I get the message job stopped. Printing in CUPS is not rejecting jobs and not paused. Printer is available and says ready. I need some help if anyone can.
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  2. #2
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    Default AW: trying to print with a brother label printer

    Do you install the brother driver:
    https://support.brother.com/g/b/down...&flang=English

    And its a 32 bit driver so you have to install the 32 bit dependencies.

  3. #3
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    Default Re: AW: trying to print with a brother label printer

    Quote Originally Posted by Sauerland View Post
    Do you install the brother driver:
    https://support.brother.com/g/b/down...&flang=English

    And its a 32 bit driver so you have to install the 32 bit dependencies.
    Yes, I did all of that following earlier threads related to brother printers
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  4. #4
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    Default Re: AW: trying to print with a brother label printer

    Quote Originally Posted by johnoshock View Post
    Yes, I did all of that following earlier threads related to brother printers
    and to add: Everything looks as normal. Printer ready, appears on printer list, but every time I try to print a document or a test page, its says 'printing' and then 'job stopped'. it won't do anything else.
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  5. #5
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    Default Re: AW: trying to print with a brother label printer

    Quote Originally Posted by johnoshock View Post
    and to add: Everything looks as normal. Printer ready, appears on printer list, but every time I try to print a document or a test page, its says 'printing' and then 'job stopped'. it won't do anything else.
    Put CUPS into debug mode for more verbose logging...
    Code:
    sudo cupsctl --debug-logging
    Not that it can be turned off using...
    Code:
    sudo cupsctl --no-debug-logging
    Once you have debug mode enabled, send a print job and examine the CUPS error log (/var/log/cups/error_log) for clues about what is occurring.

    You might be able to simplify the diagnostic trawling by grepping for errors like this...
    Code:
    egrep -iA3 "error|filter" /var/log/cups/error_log
    As the log can be lengthy, I sometimes recommend deleting (or at least renaming) it, and it will be regenerated when cupsd is next restarted.
    Last edited by deano_ferrari; 19-Aug-2020 at 14:57.
    openSUSE Leap 15.2; KDE Plasma 5

  6. #6
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    Default Re: AW: trying to print with a brother label printer

    Quote Originally Posted by deano_ferrari View Post
    Put CUPS into debug mode for more verbose logging...
    Code:
    sudo cupsctl --debug-logging
    Not that it can be turned off using...
    Code:
    sudo cupsctl --no-debug-logging
    Once you have debug mode enabled, send a print job and examine the CUPS error log (/var/log/cups/error_log) for clues about what is occurring.

    You might be able to simplify the diagnostic trawling by grepping for errors like this...
    Code:
    egrep -iA3 "error|filter" /var/log/cups/error_log
    As the log can be lengthy, I sometimes recommend deleting (or at least renaming) it, and it will be regenerated when cupsd is next restarted.

    Thanks, I will do this in the morning (late here) and post the outcome here
    For years already, happily using
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  7. #7
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    Default Re: AW: trying to print with a brother label printer

    here is the output of that:
    Code:
    john@localhost:~> egrep -iA3 "error|filter" /var/log/cups/error_log
    
    --
    D [21/Aug/2020:09:48:47 +0100] [Client 10] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:48:47 +0100] [Client 10] Closing connection.
    D [21/Aug/2020:09:48:47 +0100] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
    I [21/Aug/2020:09:48:48 +0100] Expiring subscriptions...
    --
    D [21/Aug/2020:09:49:10 +0100] [Client 11] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=12049, response=0x5566039d2ee0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:10 +0100] [Client 11] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:10 +0100] [Client 11] bytes=0, http_state=0, data_remaining=12049
    D [21/Aug/2020:09:49:10 +0100] [Client 11] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:10 +0100] [Client 11] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=3664, response=0x5566039d1730(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:10 +0100] [Client 11] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:10 +0100] [Client 11] bytes=0, http_state=0, data_remaining=3664
    D [21/Aug/2020:09:49:10 +0100] [Client 11] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:10 +0100] [Client 11] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:49:10 +0100] [Client 11] Closing connection.
    D [21/Aug/2020:09:49:10 +0100] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"
    I [21/Aug/2020:09:49:11 +0100] Expiring subscriptions...
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=1273, response=0x5566039d06c0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 12] bytes=0, http_state=0, data_remaining=1273
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=18756, response=0x5566039961a0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 12] bytes=0, http_state=0, data_remaining=18756
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=200, response=0x5566039d1730(IPP_STATE_IDLE), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 12] bytes=0, http_state=0, data_remaining=200
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=690, response=0x5566039c5fb0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] bytes=0, http_state=0, data_remaining=690
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 14] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=690, response=0x5566039d3af0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 14] bytes=0, http_state=0, data_remaining=690
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 15] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5566039d4a80(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 15] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 15] bytes=0, http_state=0, data_remaining=75
    D [21/Aug/2020:09:49:24 +0100] [Client 15] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Job 75] 2 filters for job:
    D [21/Aug/2020:09:49:24 +0100] [Job 75] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
    D [21/Aug/2020:09:49:24 +0100] [Job 75] brother_lpdwrapper_ql800 (application/vnd.cups-pdf to printer/QL-800, cost 0)
    D [21/Aug/2020:09:49:24 +0100] [Job 75] job-sheets=none,none
    --
    D [21/Aug/2020:09:49:24 +0100] [Job 75] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
    D [21/Aug/2020:09:49:24 +0100] [Job 75] envp[10]="SERVER_ADMIN=root@localhost.localdomain"
    D [21/Aug/2020:09:49:24 +0100] [Job 75] envp[11]="SOFTWARE=CUPS/2.3b6"
    D [21/Aug/2020:09:49:24 +0100] [Job 75] envp[12]="TMPDIR=/var/spool/cups/tmp"
    --
    I [21/Aug/2020:09:49:24 +0100] [Job 75] Started filter /usr/lib/cups/filter/pdftopdf (PID 1170)
    E [21/Aug/2020:09:49:24 +0100] QL-800: File \"/usr/lib/cups/filter/brother_lpdwrapper_ql800\" not available: No such file or directory
    D [21/Aug/2020:09:49:24 +0100] cupsdMarkDirty(P----)
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [21/Aug/2020:09:49:24 +0100] cupsdMarkDirty(----S)
    --
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Unable to start filter "brother_lpdwrapper_ql800" - No such file or directory.
    D [21/Aug/2020:09:49:24 +0100] cupsdMarkDirty(----S)
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients, printing jobs, and dirty files"
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Stopping job because the scheduler could not execute a filter.
    D [21/Aug/2020:09:49:24 +0100] cupsdMarkDirty(---J-)
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients, printing jobs, and dirty files"
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Active clients, printing jobs, and dirty files"
    --
    D [21/Aug/2020:09:49:24 +0100] [Job 75] PID 1170 (/usr/lib/cups/filter/pdftopdf) was terminated normally with signal 15.
    D [21/Aug/2020:09:49:24 +0100] [Client 12] con->http=0x5566039d9150
    D [21/Aug/2020:09:49:24 +0100] [Client 12] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=170, response=0x5566039d4a80(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 12] bytes=0, http_state=0, data_remaining=170
    D [21/Aug/2020:09:49:24 +0100] [Client 12] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 15] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:49:24 +0100] [Client 15] Closing connection.
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
    D [21/Aug/2020:09:49:24 +0100] [Client 13] POST / HTTP/1.1
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=2122, response=0x5566039d1730(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] bytes=0, http_state=0, data_remaining=2122
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 16] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=110, response=0x5566039d4a80(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 16] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 16] bytes=0, http_state=0, data_remaining=110
    D [21/Aug/2020:09:49:24 +0100] [Client 16] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 16] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:49:24 +0100] [Client 16] Closing connection.
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
    D [21/Aug/2020:09:49:24 +0100] [Client 14] POST / HTTP/1.1
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 14] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=2122, response=0x5566039d3ab0(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 14] bytes=0, http_state=0, data_remaining=2122
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 17] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=75, response=0x5566039d4a80(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 17] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 17] bytes=0, http_state=0, data_remaining=75
    D [21/Aug/2020:09:49:24 +0100] [Client 17] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 17] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:49:24 +0100] [Client 17] Closing connection.
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
    D [21/Aug/2020:09:49:24 +0100] [Client 13] POST / HTTP/1.1
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039d3a70(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 18] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=110, response=0x5566039c3490(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 18] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 18] bytes=0, http_state=0, data_remaining=110
    D [21/Aug/2020:09:49:24 +0100] [Client 18] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 18] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
    D [21/Aug/2020:09:49:24 +0100] [Client 18] Closing connection.
    D [21/Aug/2020:09:49:24 +0100] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
    D [21/Aug/2020:09:49:24 +0100] [Client 13] con->http=0x5566039dd9b0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039d1730(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 13] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039c3490(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 13] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 13] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 14] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039d1730(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 14] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 14] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039c3490(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 14] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Flushing write buffer.
    --
    D [21/Aug/2020:09:49:24 +0100] [Client 14] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x5566039d1730(IPP_STATE_DATA), pipe_pid=0, file=-1
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
    D [21/Aug/2020:09:49:24 +0100] [Client 14] bytes=0, http_state=0, data_remaining=127
    D [21/Aug/2020:09:49:24 +0100] [Client 14] Flushing write buffer.
    john@localhost:~> ^C
    john@localhost:~>
    For years already, happily using
    Tumbleweed with GNOMEshell

  8. #8
    Join Date
    Jun 2008
    Location
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    Posts
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    Blog Entries
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    Default Re: trying to print with a brother label printer

    Ok, these error messages are telling...
    Code:
    E [2/Aug/2020:09:49:24 +0100] QL-800: File \"/usr/lib/cups/filter/brother_lpdwrapper_ql800\" not available: No such file or directory
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Unable to start filter "brother_lpdwrapper_ql800" - No such file or directory.
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Stopping job because the scheduler could not execute a filter.
    The Brother driver (filter) needs to be installed.
    openSUSE Leap 15.2; KDE Plasma 5

  9. #9
    Join Date
    Jul 2013
    Location
    Whitley Bay, Tyne & Wear, United Kingdom.
    Posts
    206

    Default Re: trying to print with a brother label printer

    Quote Originally Posted by deano_ferrari View Post
    Ok, these error messages are telling...
    Code:
    E [2/Aug/2020:09:49:24 +0100] QL-800: File \"/usr/lib/cups/filter/brother_lpdwrapper_ql800\" not available: No such file or directory
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Unable to start filter "brother_lpdwrapper_ql800" - No such file or directory.
    E [21/Aug/2020:09:49:24 +0100] [Job 75] Stopping job because the scheduler could not execute a filter.
    The Brother driver (filter) needs to be installed.
    oh, how do i do that? where do I get it? I installed the driver already, if I try to install again i get the message 'already installed'
    For years already, happily using
    Tumbleweed with GNOMEshell

  10. #10
    Join Date
    Mar 2011
    Location
    Sauerland
    Posts
    4,746

    Default AW: trying to print with a brother label printer

    Please post:
    Code:
    zypper se -si glibc libusb ql800

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