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Thread: does not allow my email account to change

  1. #1
    Join Date
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    Question does not allow my email account to change

    Hello, I want to change my email, because the one I have no longer works, but the page tells me that my password is not correct.

    it asks me to retrieve my email, but the email no longer works, how can I do it?

    The password I give you is the correct one.

  2. #2
    Join Date
    Jun 2008
    Location
    Netherlands
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    Default Re: does not allow my email account to change

    Hello,

    Just to let you know we have read your question. There is a problem at the moment, but we will come back to you.
    Henk van Velden

  3. #3

    Default Re: does not allow my email account to change

    Nearly 3 months since original post, I have this same problem.
    I have successfully changed my email addr at myaccount.suse.com but that did not migrate to this forum.

  4. #4
    Join Date
    Sep 2012
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    5,914

    Default Re: does not allow my email account to change

    Quote Originally Posted by 6520302 View Post
    I have successfully changed my email addr at myaccount.suse.com but that did not migrate to this forum.
    myaccount.suse.com has absolutely nothing to do with this forum. To change e-mail you need to contact forum admins.

  5. #5

    Default Re: does not allow my email account to change

    That's odd. In May I was informed I needed to 'migrate' my account and as I recall the link took me to down a path that ended up at suse.com
    Oh well. I can't recall exactly what happened back then.
    Thanks for your reply. I'll dig around some more and see where I went wrong.

  6. #6
    Join Date
    Sep 2012
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    5,914

    Default Re: does not allow my email account to change

    Quote Originally Posted by 6520302 View Post
    In May I was informed I needed to 'migrate' my account and as I recall the link took me to down a path that ended up at suse.com
    There are two accounts now - "customer" and "community". They are completely separated. This forum is using community accounts and main page announced it and provided link to account management since May as well. I am not sure how one could miss it. it does end with suse.com, but it is different link.

    https://idp-portal-info.suse.com/

    You still cannot change e-mail on forums via account management on the above portal, you need to contact forum admins.

  7. #7

    Default Re: does not allow my email account to change

    Quote Originally Posted by arvidjaar View Post
    You still cannot change e-mail on forums via account management on the above portal, you need to contact forum admins.
    Thanks, no luck with that either. I sent an email to "Contact Us" and it was rejected due to "an access rule set up by the list administrator".
    I sent a private message to forum admin and got no reply.

    I'd be better off losing all my history and creating a new ID.

  8. #8
    Join Date
    Jun 2008
    Location
    Netherlands
    Posts
    27,152

    Default Re: does not allow my email account to change

    The "Contact us" should work.

    We are struggling a bit ourselves (as mods, we are not much more then normal users in this aspect).
    But we are trying to get through to "those who know"
    Henk van Velden

  9. #9
    Join Date
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    Default Re: does not allow my email account to change

    Quote Originally Posted by 6520302 View Post
    Thanks, no luck with that either. I sent an email to "Contact Us" and it was rejected due to "an access rule set up by the list administrator".
    I sent a private message to forum admin and got no reply.

    I'd be better off losing all my history and creating a new ID.
    Hi
    Likely sending email as html, needs to be plain text, resend...
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  10. #10

    Default Re: does not allow my email account to change

    Quote Originally Posted by malcolmlewis View Post
    Hi
    Likely sending email as html, needs to be plain text, resend...
    I did not get an immediate 'failed' reply so hopefully that is the correct answer.

    THANK YOU

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