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Thread: Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

  1. #1
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    Default Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

    I have a few Dell Latitude laptops - E7440, E7450, E7470 and 7490 - some have keyboards with lights under them.
    The ones with the keyboard lights sometimes hang with the display showing the it was saving the keyboard light status.

    You have to power off and back on to get out of this - to make matters worse - it you touch the keyboard on boot up - it seem to hang almost every time.

    Anyone else see this - Sometime the caps lock light get turned on on the hang.
    Opensuse 15.1 with VirtualBox VM's (Windows 98, XP, 7, 8.1, 10 & OpenSUSE 15.0)

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  2. #2
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    Default Re: Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

    Quote Originally Posted by larryr View Post
    I have a few Dell Latitude laptops - E7440, E7450, E7470 and 7490 - some have keyboards with lights under them.
    The ones with the keyboard lights sometimes hang with the display showing the it was saving the keyboard light status.

    You have to power off and back on to get out of this - to make matters worse - it you touch the keyboard on boot up - it seem to hang almost every time.

    Anyone else see this - Sometime the caps lock light get turned on on the hang.
    I've been reading about a long-standing bug that affects some Dell hardware with respect to a buggy driver and it's handling of keyboards with/without keyboard backlights. Now, I'm not certain that the issue you describe is related to this, but in any case some users have found that inhibiting a particular systemd service provides a userspace workaround for what is suggested as a kernel-space driver issue (yet to be resolved). FWIW...

    Code:
    systemctl mask systemd-backlight@leds\:dell\:\:kbd_backlight.service
    then reboot and check behaviour at boot again

    https://bugzilla.kernel.org/show_bug.cgi?id=107651

    Hopefully others can offer further definitive advice on this, but if the above doesn't help progress this, then I would consider that you submit a bug report.

    https://en.opensuse.org/openSUSE:Submitting_bug_reports
    openSUSE Leap 15.0; KDE Plasma 5

  3. #3
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    Default Re: Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

    You found the solution - thank you.

    That systemctl line fixed the boot issue - 10 reboots with no hangs and I can touch the keyboard.
    Opensuse 15.1 with VirtualBox VM's (Windows 98, XP, 7, 8.1, 10 & OpenSUSE 15.0)

    Unix since 1974 (pdp-11 in "B" , Interdata 7/32 in "C") (AT&T, Tandy, Convergent, IBM, NCR, HP flavors)
    Linux since 1995 (mandrake, redhat, fedora, centos, now OpenSUSE)

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    Default Re: Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

    Quote Originally Posted by larryr View Post
    You found the solution - thank you.

    That systemctl line fixed the boot issue - 10 reboots with no hangs and I can touch the keyboard.
    Thanks for reporting back here and glad that the workaround did the trick for you.
    openSUSE Leap 15.0; KDE Plasma 5

  5. #5

    Default Re: Dell Laptops with lighted keyboards - sometime hang on boot saving keyboard light status

    Quote Originally Posted by larryr View Post
    I have a few Dell Latitude laptops - E7440, E7450, E7470 and 7490 - some have keyboards with lights under them.
    The ones with the keyboard lights sometimes hang with the display showing the it was saving the keyboard light status.

    You have to power off and back on to get out of this - to make matters worse - it you touch the keyboard on boot up - it seem to hang almost every time.

    Anyone else see this - Sometime the caps lock light get turned on on the hang.
    This must be specific to the Latitude line. I have a Precision laptop with backlit keyboard and have not run into this issue.

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