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Thread: Driver for Intel HD installed, but still games complain 3D is not supported

  1. #1

    Default Driver for Intel HD installed, but still games complain 3D is not supported

    I'm trying to run several Blizzard games, but they all complain with my graphics driver.

    Here is some info:

    Code:
    $ > glxinfo 
    name of display: :0.0
    display: :0  screen: 0
    direct rendering: Yes
    server glx vendor string: SGI
    server glx version string: 1.4
    server glx extensions:
        GLX_ARB_create_context, GLX_ARB_create_context_no_error, 
        GLX_ARB_create_context_profile, GLX_ARB_create_context_robustness, 
        GLX_ARB_fbconfig_float, GLX_ARB_framebuffer_sRGB, GLX_ARB_multisample, 
        GLX_EXT_create_context_es2_profile, GLX_EXT_create_context_es_profile, 
        GLX_EXT_fbconfig_packed_float, GLX_EXT_framebuffer_sRGB, 
        GLX_EXT_import_context, GLX_EXT_libglvnd, GLX_EXT_no_config_context, 
        GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info, GLX_EXT_visual_rating, 
        GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer, GLX_OML_swap_method, 
        GLX_SGIS_multisample, GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, 
        GLX_SGIX_visual_select_group, GLX_SGI_make_current_read, 
        GLX_SGI_swap_control
    client glx vendor string: Mesa Project and SGI
    client glx version string: 1.4
    client glx extensions:
        GLX_ARB_context_flush_control, GLX_ARB_create_context, 
        GLX_ARB_create_context_profile, GLX_ARB_create_context_robustness, 
        GLX_ARB_fbconfig_float, GLX_ARB_framebuffer_sRGB, 
        GLX_ARB_get_proc_address, GLX_ARB_multisample, GLX_EXT_buffer_age, 
        GLX_EXT_create_context_es2_profile, GLX_EXT_create_context_es_profile, 
        GLX_EXT_fbconfig_packed_float, GLX_EXT_framebuffer_sRGB, 
        GLX_EXT_import_context, GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info, 
        GLX_EXT_visual_rating, GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer, 
        GLX_MESA_multithread_makecurrent, GLX_MESA_query_renderer, 
        GLX_MESA_swap_control, GLX_OML_swap_method, GLX_OML_sync_control, 
        GLX_SGIS_multisample, GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, 
        GLX_SGIX_visual_select_group, GLX_SGI_make_current_read, 
        GLX_SGI_swap_control, GLX_SGI_video_sync
    GLX version: 1.4
    GLX extensions:
        GLX_ARB_create_context, GLX_ARB_create_context_profile, 
        GLX_ARB_create_context_robustness, GLX_ARB_fbconfig_float, 
        GLX_ARB_framebuffer_sRGB, GLX_ARB_get_proc_address, GLX_ARB_multisample, 
        GLX_EXT_buffer_age, GLX_EXT_create_context_es2_profile, 
        GLX_EXT_create_context_es_profile, GLX_EXT_fbconfig_packed_float, 
        GLX_EXT_framebuffer_sRGB, GLX_EXT_import_context, 
        GLX_EXT_texture_from_pixmap, GLX_EXT_visual_info, GLX_EXT_visual_rating, 
        GLX_INTEL_swap_event, GLX_MESA_copy_sub_buffer, GLX_MESA_query_renderer, 
        GLX_MESA_swap_control, GLX_OML_swap_method, GLX_OML_sync_control, 
        GLX_SGIS_multisample, GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, 
        GLX_SGIX_visual_select_group, GLX_SGI_make_current_read, 
        GLX_SGI_swap_control, GLX_SGI_video_sync
    Extended renderer info (GLX_MESA_query_renderer):
        Vendor: Intel Open Source Technology Center (0x8086)
        Device: Mesa DRI Intel(R) UHD Graphics 620 (Kabylake GT2)  (0x5917)
        Version: 18.3.2
        Accelerated: yes
        Video memory: 3072MB
        Unified memory: yes
        Preferred profile: core (0x1)
        Max core profile version: 4.5
        Max compat profile version: 3.0
        Max GLES1 profile version: 1.1
        Max GLES[23] profile version: 3.2
    OpenGL vendor string: Intel Open Source Technology Center
    OpenGL renderer string: Mesa DRI Intel(R) UHD Graphics 620 (Kabylake GT2) 
    OpenGL core profile version string: 4.5 (Core Profile) Mesa 18.3.2
    OpenGL core profile shading language version string: 4.50
    OpenGL core profile context flags: (none)
    OpenGL core profile profile mask: core profile
    OpenGL core profile extensions:
        GL_3DFX_texture_compression_FXT1, GL_AMD_conservative_depth, 
        GL_AMD_depth_clamp_separate, GL_AMD_draw_buffers_blend, 
        GL_AMD_gpu_shader_int64, GL_AMD_multi_draw_indirect, 
        GL_AMD_query_buffer_object, GL_AMD_seamless_cubemap_per_texture, 
        GL_AMD_shader_stencil_export, GL_AMD_shader_trinary_minmax, 
        GL_AMD_vertex_shader_layer, GL_AMD_vertex_shader_viewport_index, 
        GL_ANGLE_texture_compression_dxt3, GL_ANGLE_texture_compression_dxt5, 
        GL_APPLE_object_purgeable, GL_ARB_ES2_compatibility,
        ...........
    OpenGL version string: 3.0 Mesa 18.3.2
    OpenGL shading language version string: 1.30
    OpenGL context flags: (none)
    OpenGL extensions:
        GL_3DFX_texture_compression_FXT1, GL_AMD_conservative_depth, 
        GL_AMD_depth_clamp_separate, GL_AMD_draw_buffers_blend, 
        ....
    Code:
    $ sudo hwinfo --gfxcard
    13: PCI 02.0: 0300 VGA compatible controller (VGA)              
      [Created at pci.386]
      Unique ID: _Znp.e3wbDZ8BKEA
      SysFS ID: /devices/pci0000:00/0000:00:02.0
      SysFS BusID: 0000:00:02.0
      Hardware Class: graphics card
      Model: "Intel UHD Graphics 620"
      Vendor: pci 0x8086 "Intel Corporation"
      Device: pci 0x5917 "UHD Graphics 620"
      SubVendor: pci 0x1558 "CLEVO/KAPOK Computer"
      SubDevice: pci 0x1413 
      Revision: 0x07
      Driver: "i915"
      Driver Modules: "i915"
      Memory Range: 0xdb000000-0xdbffffff (rw,non-prefetchable)
      Memory Range: 0x90000000-0x9fffffff (ro,non-prefetchable)
      I/O Ports: 0xf000-0xf03f (rw)
      Memory Range: 0x000c0000-0x000dffff (rw,non-prefetchable,disabled)
      IRQ: 16 (110055 events)
      I/O Ports: 0x3c0-0x3df (rw)
      Module Alias: "pci:v00008086d00005917sv00001558sd00001413bc03sc00i00"
      Driver Info #0:
        Driver Status: i915 is active
        Driver Activation Cmd: "modprobe i915"
      Config Status: cfg=new, avail=yes, need=no, active=unknown
    
    Primary display adapter: #13
    Code:
    $ inxi -Gxx
    Graphics:  Card: Intel Device 5917 bus-ID: 00:02.0 chip-ID: 8086:5917
               Display Server: x11 (X.Org 1.20.3 ) drivers: modesetting (unloaded: fbdev,vesa)
               Resolution: 1920x1080@60.05hz
               OpenGL: renderer: Mesa DRI Intel UHD Graphics 620 (Kabylake GT2)
               version: 4.5 Mesa 18.3.2 (compat-v: 3.0) Direct Render: Yes
    However, I get `Your 3D accelerator card is not supported by World of Warcraft` or (for Warcraft 3) - `Unable to initialize graphics. Please ensure your operating system and display drivers are up to date.`

    From what I read - the problem is that `Mesa` is not loading the appropriate graphics driver. But I don't know how to fix this.

    Do you have any idea?
    Thanks

  2. #2
    Join Date
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    Location
    Belleville, Ontario, Canada
    Posts
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    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    Quote Originally Posted by PetyrVeliki View Post
    World of Warcraft
    Windows game?
    "Making rich people richer doesn't make the rest of us richer." Ha-Joon Chang
    openSUSE 15.1 4.12.14-lp151.28.16-default x64

  3. #3
    Join Date
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    Location
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    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    WoW requires Direct3D, which is a proprietary MSWindows technology.

    But, for the intrepid, those who have nVidia can try installing using nVidia's Vulkan
    There are numerous support articles around the Internet for Vulkan from the nVidia Developer Netowrk to an ArchWiki article, Wikipedia, etc etc.

    Unfortunately, I don't know that there is a solution for an Intel GPU so...
    You can try running in WINE or a n authentic MSWindows in a VM.

    TSU
    Beginner Wiki Quickstart - https://en.opensuse.org/User:Tsu2/Quickstart_Wiki
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  4. #4

    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    Yes, I"m trying with Wine.

    Code:
     wine --version
    wine-3.7 (Staging)
    I thought Vulkan is not only for nVidia, cause I installed it too

  5. #5
    Join Date
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    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    You're right, Vulkan supports numerous GPUs.

    Recommend going through the following ArchLinux article to verify the capabilities of your specific GPU, run some verification tests and possibly some troubleshooting procedures

    https://wiki.archlinux.org/index.php/Vulkan

    I also see that more recent versions of WINE are available, even by default for openSUSE... Depending on how and why you have an older version you may want to upgrade

    https://software.opensuse.org/package/wine

    TSU
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    Solved a problem recently? Create a wiki page for future personal reference!
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  6. #6

    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    Quote Originally Posted by tsu2 View Post
    You're right, Vulkan supports numerous GPUs.

    Recommend going through the following ArchLinux article to verify the capabilities of your specific GPU, run some verification tests and possibly some troubleshooting procedures

    https://wiki.archlinux.org/index.php/Vulkan

    I also see that more recent versions of WINE are available, even by default for openSUSE... Depending on how and why you have an older version you may want to upgrade

    https://software.opensuse.org/package/wine

    TSU

    I updated Wine, but still had the same result.

    Interestingly though - I downloaded Warcraft 3 from a torrent and ran it directly - and then it ran smoothly. So I guess the problem is in the Blizzard launcher(s) ...

  7. #7

    Default Re: Driver for Intel HD installed, but still games complain 3D is not supported

    what version of wine?
    What version of WoW?


    I think WoW ditched OpenGL ( which was very broken in Legion )


    Wine + PBA worked well up to wine 3.16 ( maybe I should see if I can get it working again )


    you will need dxvk for newer wine


    or drop back to Wrath, OpenGL works well in that ( "city of mages"-wow )


    Lutris is your best bet

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