YaST -2 Printer Installation with hp-setup python3.6 crashes so cannot install

Now running new installation of LEAP 15.1 and trying to install network printers.

I managed to install one printer OK but the second printer crashed and hp-setup now stalled.

There is an unhelpful message the effect that python3.6 closed unexpectedly but there is no means of reporting the bug.

More anon but how may I fix the python3.6 bug problem?

Budgie2

hp-setup - you mean HPLIP packet?
Where did you get it?
What version do you use?

I am using KDE Desktop Plasma version 5.12.8

hp-setup is the prompt which appears as an option when I add a printer in Yast. No doubt it comes from or relates to HPLIP.

I installed HPLIP from my opensuse repos using yast.

The version I have is v 3.18.6-lp151.1.1

Hope this helps.

Update HPLIP.
openSuse 15 (64-bit) supported by a HPLIP 3.19.1 and later: https://developers.hp.com/hp-linux-imaging-and-printing/release_notes

https://software.opensuse.org/package/hplip
HPLIP 3.19.3 is available with an “experimental packages”.
HPLIP 3.19.6 is available with a “community packages”.

Or you can get it from a HP website: https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

Hi and many thanks for the reply. I have tried all of your suggestions but still get a KDE crash with a python bug being reported.
My repo version (Tumbleweed) is now at hplip 3.19.6-1.1. is this ever going to be fixed or is it an HP firmware fault? Here is the crash report:-

  Application: python3.7 (python3.7), signal: Aborted
 Using host libthread_db library "/lib64/libthread_db.so.1".
 [Current thread is 1 (Thread 0x7f9a1bb3b680 (LWP 21358))]
 

 Thread 4 (Thread 0x7f9a07e8b700 (LWP 21362)):
 #0  0x00007f9a1bc99e05 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib64/libpthread.so.0
 #1  0x00007f9a0c7706fb in ?? () from /usr/lib64/dri/i965_dri.so
 #2  0x00007f9a0c76f267 in ?? () from /usr/lib64/dri/i965_dri.so
 #3  0x00007f9a1bc93faa in start_thread () from /lib64/libpthread.so.0
 #4  0x00007f9a1c0f973f in clone () from /lib64/libc.so.6
 

 Thread 3 (Thread 0x7f9a0e866700 (LWP 21360)):
 #0  0x00007f9a1c0ea80c in read () from /lib64/libc.so.6
 #1  0x00007f9a17d2170f in ?? () from /usr/lib64/libglib-2.0.so.0
 #2  0x00007f9a17d6dc8e in g_main_context_check () from /usr/lib64/libglib-2.0.so.0
 #3  0x00007f9a17d6f342 in ?? () from /usr/lib64/libglib-2.0.so.0
 #4  0x00007f9a17d6f46f in g_main_context_iteration () from /usr/lib64/libglib-2.0.so.0
 #5  0x00007f9a18a4c9ab in QEventDispatcherGlib::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) () from /usr/lib64/libQt5Core.so.5
 #6  0x00007f9a189f520b in QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) () from /usr/lib64/libQt5Core.so.5
 #7  0x00007f9a1882df91 in QThread::exec() () from /usr/lib64/libQt5Core.so.5
 #8  0x00007f9a14e7e4f6 in ?? () from /usr/lib64/libQt5DBus.so.5
 #9  0x00007f9a1882f112 in ?? () from /usr/lib64/libQt5Core.so.5
 #10 0x00007f9a1bc93faa in start_thread () from /lib64/libpthread.so.0
 #11 0x00007f9a1c0f973f in clone () from /lib64/libc.so.6
 

 Thread 2 (Thread 0x7f9a14d57700 (LWP 21359)):
 #0  0x00007f9a1c0eecbf in poll () from /lib64/libc.so.6
 #1  0x00007f9a179e6742 in ?? () from /usr/lib64/libxcb.so.1
 #2  0x00007f9a179e73fa in xcb_wait_for_event () from /usr/lib64/libxcb.so.1
 #3  0x00007f9a14f74f18 in ?? () from /usr/lib64/libQt5XcbQpa.so.5
 #4  0x00007f9a1882f112 in ?? () from /usr/lib64/libQt5Core.so.5
 #5  0x00007f9a1bc93faa in start_thread () from /lib64/libpthread.so.0
 #6  0x00007f9a1c0f973f in clone () from /lib64/libc.so.6
 

 Thread 1 (Thread 0x7f9a1bb3b680 (LWP 21358)):
 [KCrash Handler]
 #5  0x00007f9a1c037dd1 in raise () from /lib64/libc.so.6
 #6  0x00007f9a1c021549 in abort () from /lib64/libc.so.6
 #7  0x00007f9a187f6a59 in QMessageLogger::fatal(char const*, ...) const () from /usr/lib64/libQt5Core.so.5
 #8  0x00007f9a1776ef46 in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtCore.so
 #9  0x00007f9a177767fd in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtCore.so
 #10 0x00007f9a18a215dc in QMetaObject::activate(QObject*, int, int, void**) () from /usr/lib64/libQt5Core.so.5
 #11 0x00007f9a1951b392 in QAbstractButton::clicked(bool) () from /usr/lib64/libQt5Widgets.so.5
 #12 0x00007f9a1951b5aa in ?? () from /usr/lib64/libQt5Widgets.so.5
 #13 0x00007f9a1951c94f in ?? () from /usr/lib64/libQt5Widgets.so.5
 #14 0x00007f9a1951cb15 in QAbstractButton::mouseReleaseEvent(QMouseEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #15 0x00007f9a19b85acb in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtWidgets.so
 #16 0x00007f9a19468d06 in QWidget::event(QEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #17 0x00007f9a19b86c8b in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtWidgets.so
 #18 0x00007f9a19426c42 in QApplicationPrivate::notify_helper(QObject*, QEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #19 0x00007f9a19430113 in QApplication::notify(QObject*, QEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #20 0x00007f9a19ce8516 in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtWidgets.so
 #21 0x00007f9a189f65b2 in QCoreApplication::notifyInternal2(QObject*, QEvent*) () from /usr/lib64/libQt5Core.so.5
 #22 0x00007f9a1942f203 in QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer<QWidget>&, bool, bool) () from /usr/lib64/libQt5Widgets.so.5
 #23 0x00007f9a194849c9 in ?? () from /usr/lib64/libQt5Widgets.so.5
 #24 0x00007f9a19487a24 in ?? () from /usr/lib64/libQt5Widgets.so.5
 #25 0x00007f9a19426c42 in QApplicationPrivate::notify_helper(QObject*, QEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #26 0x00007f9a1942fec0 in QApplication::notify(QObject*, QEvent*) () from /usr/lib64/libQt5Widgets.so.5
 #27 0x00007f9a19ce8516 in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtWidgets.so
 #28 0x00007f9a189f65b2 in QCoreApplication::notifyInternal2(QObject*, QEvent*) () from /usr/lib64/libQt5Core.so.5
 #29 0x00007f9a18df84b8 in QGuiApplicationPrivate::processMouseEvent(QWindowSystemInterfacePrivate::MouseEvent*) () from /usr/lib64/libQt5Gui.so.5
 #30 0x00007f9a18df9d3b in QGuiApplicationPrivate::processWindowSystemEvent(QWindowSystemInterfacePrivate::WindowSystemEvent*) () from /usr/lib64/libQt5Gui.so.5
 #31 0x00007f9a18dd2acb in QWindowSystemInterface::sendWindowSystemEvents(QFlags<QEventLoop::ProcessEventsFlag>) () from /usr/lib64/libQt5Gui.so.5
 #32 0x00007f9a14f75e4a in ?? () from /usr/lib64/libQt5XcbQpa.so.5
 #33 0x00007f9a17d6d683 in g_main_context_dispatch () from /usr/lib64/libglib-2.0.so.0
 #34 0x00007f9a17d6f430 in ?? () from /usr/lib64/libglib-2.0.so.0
 #35 0x00007f9a17d6f46f in g_main_context_iteration () from /usr/lib64/libglib-2.0.so.0
 #36 0x00007f9a18a4c991 in QEventDispatcherGlib::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) () from /usr/lib64/libQt5Core.so.5
 #37 0x00007f9a189f520b in QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) () from /usr/lib64/libQt5Core.so.5
 #38 0x00007f9a189fcd82 in QCoreApplication::exec() () from /usr/lib64/libQt5Core.so.5
 #39 0x00007f9a19ce108a in ?? () from /usr/lib64/python3.7/site-packages/PyQt5/QtWidgets.so
 #40 0x00007f9a1bddff61 in _PyMethodDef_RawFastCallKeywords () from /usr/lib64/libpython3.7m.so.1.0
 #41 0x00007f9a1bde0093 in _PyCFunction_FastCallKeywords () from /usr/lib64/libpython3.7m.so.1.0
 #42 0x00007f9a1be03a13 in ?? () from /usr/lib64/libpython3.7m.so.1.0
 #43 0x00007f9a1be36542 in _PyEval_EvalFrameDefault () from /usr/lib64/libpython3.7m.so.1.0
 #44 0x00007f9a1bde5421 in _PyEval_EvalCodeWithName () from /usr/lib64/libpython3.7m.so.1.0
 #45 0x00007f9a1bde6279 in PyEval_EvalCodeEx () from /usr/lib64/libpython3.7m.so.1.0
 #46 0x00007f9a1bde629b in PyEval_EvalCode () from /usr/lib64/libpython3.7m.so.1.0
 #47 0x00007f9a1bead063 in ?? () from /usr/lib64/libpython3.7m.so.1.0
 #48 0x00007f9a1beb0c17 in PyRun_FileExFlags () from /usr/lib64/libpython3.7m.so.1.0
 #49 0x00007f9a1beb6e2a in PyRun_SimpleFileExFlags () from /usr/lib64/libpython3.7m.so.1.0
 #50 0x00007f9a1beb8e6c in ?? () from /usr/lib64/libpython3.7m.so.1.0
 #51 0x00007f9a1beb901c in _Py_UnixMain () from /usr/lib64/libpython3.7m.so.1.0
 #52 0x00007f9a1c022bcb in __libc_start_main () from /lib64/libc.so.6
 #53 0x0000563629e4108a in _start ()
 [Inferior 1 (process 21358) detached]


This may mean more to you than me. Can you help?
Regards,
Budgie2