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Thread: Loading meta information failed

  1. #1
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    Default Loading meta information failed

    Leap 15.0
    KDE desktop
    Solid state drive using ext4

    I have a folder on this drive that has 31 files in jpg format. When I try to open any of them, using any of several applications, I get an error saying Loading meta information failed.

    Using Dolphin, and checking the Preview button, I can see thumbnails and the files seem to be in order.
    Is there a way to recover these files?

    Bart

  2. #2
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    Default Re: Loading meta information failed

    What does:

    Code:
    file filename.jpg
    show for one of the offending files?
    Regards, Paul

    2x Tumbleweed (Snapshot: 20191016) KDE Plasma 5
    2x Leap 15.1 KDE Plasma 5

  3. #3
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    Default Re: Loading meta information failed

    Code:
    bart@UNIVAC:~/MRH/Photos> file DSC_0935.JPG
    DSC_0935.JPG: ERROR: cannot read `DSC_0935.JPG' (Input/output error)

  4. #4
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    Default Re: Loading meta information failed

    Quote Originally Posted by montana_suse_user View Post
    Code:
    bart@UNIVAC:~/MRH/Photos> file DSC_0935.JPG
    DSC_0935.JPG: ERROR: cannot read `DSC_0935.JPG' (Input/output error)
    That looks like a problem accessing the file. If this is on a physical disk, it suggests are hardware problem or a messed up disk format. If it is a network share, then it could be a network access problem.
    openSUSE Leap 15.1; KDE Plasma 5;
    testing Leap 15.2Alpha

  5. #5
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    Default Re: Loading meta information failed

    Well, it's worse than I thought. The files I mentioned are on a partition on a separate drive that is mounted in my home directory. It seems everything in both partitions on that drive is unavailable. Yet, the thumbnails show properly when I use Dolphin Preview in any of the folders.

    The drive in question is a Samsung EVO 850 500G. I have another on this machine with two partitions and it is working correctly.

    Using Disks, the drive seems good. I looked at SMART data and it shows no errors.

    Bart

  6. #6
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    Default Re: Loading meta information failed

    The thumbnails show correctly because they're cached (normally on your home partition at ~/.cache/thumbnails) and were created, I assume, before the problem arose.
    Regards, Paul

    2x Tumbleweed (Snapshot: 20191016) KDE Plasma 5
    2x Leap 15.1 KDE Plasma 5

  7. #7
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    Default Re: Loading meta information failed

    Quote Originally Posted by tannington View Post
    The thumbnails show correctly because they're cached (normally on your home partition at ~/.cache/thumbnails) and were created, I assume, before the problem arose.
    So, does that mean the list of directories and files are also cached? I open dolphin and can move around and see everything on the drive.
    At the command line, I tried to copy.. Oh wait.. Here's what I did.
    Code:
    bart@UNIVAC:~/Modelrailroad> cp Weathering_Track.pdf I-hope-this-works.pdf
    cp: cannot create regular file 'I-hope-this-works.pdf': Read-only file system
    bart@UNIVAC:~/Modelrailroad>
    That read only part doesn't seem right. I'm at a loss. Think I could dd to another drive?

    Most of this stuff is backed up BUT I neglected to add one directory to my backup process and don't you know, this one I absolutely need the files!

  8. #8
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    Default Re: Loading meta information failed

    Quote Originally Posted by montana_suse_user View Post
    That read only part doesn't seem right. I'm at a loss. Think I could dd to another drive?
    If there are serious errors, the system mounts it read-only. Yes, you could try copying, but with no guarantee of success.
    openSUSE Leap 15.1; KDE Plasma 5;
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  9. #9
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    Default Re: Loading meta information failed

    It's beginning to look like a corrupted file system and/or failing drive.

    Anything shown in the journal? ...

    ... or the output of:

    Code:
    sudo smartctl -a /dev/sdX
    where "X" is the relevant device

    Maybe boot from a live CD/USB and run fsck on the drive.
    Regards, Paul

    2x Tumbleweed (Snapshot: 20191016) KDE Plasma 5
    2x Leap 15.1 KDE Plasma 5

  10. #10
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    Default Re: Loading meta information failed

    Quote Originally Posted by tannington View Post
    It's beginning to look like a corrupted file system and/or failing drive.

    Anything shown in the journal? ...

    ... or the output of:

    Code:
    sudo smartctl -a /dev/sdX
    where "X" is the relevant device

    Maybe boot from a live CD/USB and run fsck on the drive.

    Response to smartctl is:
    Code:
    bart@UNIVAC:~> sudo smartctl -a /dev/sdd
    smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.12.14-lp150.12.61-default] (SUSE RPM)
    Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
    
    Short INQUIRY response, skip product id
    A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.
    bart@UNIVAC:~> sudo smartctl -a -T permissive /dev/sdd
    smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.12.14-lp150.12.61-default] (SUSE RPM)
    Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
    
    Short INQUIRY response, skip product id
    
    === START OF READ SMART DATA SECTION ===
    SMART Health Status: OK
    Current Drive Temperature:     0 C
    Drive Trip Temperature:        0 C
    
    Read defect list: asked for grown list but didn't get it
    Error Counter logging not supported
    
    scsiModePageOffset: raw_curr too small, offset=119 resp_len=1 bd_len=115
    Device does not support Self Test logging
    bart@UNIVAC:~>
    I guarantee the temperature is above 0 C

    If I run smartctl on sdc, I get a ton of information. It does look like I lost this drive.

    I'll try to boot with a live disk and see if I can run fsck.
    I'll probably get only one chance at a copy. What parameters or arguments would you recommend?

    Bart

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