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Thread: Trying to get a new HP DeskJet 2620 to print

  1. #1
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    Default Trying to get a new HP DeskJet 2620 to print

    Hi

    I installed the above printer using hp-setup but no amount of my messing around will get it to print anything. The printer installs fine, and is visible. When I send a print job, I see the popup message saying "printing", followed by another saying the job is complete. Nothing remains in the print queue. But the printer doesn't produce anything. Connection via USB and wifi have the same result. The printer prints fine from another machine using Windows 10. The tail and of the CUPS error log looks like this:

    Code:
    E [12/Nov/2018:15:35:27 +0000] [CGI] cups-brf must be called as rootE [12/Nov/2018:15:35:27 +0000] [cups-deviced] PID 8701 (cups-brf) stopped with status 1!
    E [12/Nov/2018:15:35:28 +0000] [cups-deviced] PID 8707 (gutenprint52+usb) stopped with status 1!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/cupsfilters.drv\"!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-brf.drv\"!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-ubrl.drv\"!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv3.drv\"!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv4.drv\"!
    E [12/Nov/2018:15:35:32 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/sample.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/cupsfilters.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-brf.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-ubrl.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv3.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv4.drv\"!
    E [12/Nov/2018:15:42:12 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/sample.drv\"!
    W [12/Nov/2018:15:42:50 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    W [12/Nov/2018:15:42:50 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    W [12/Nov/2018:15:42:50 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    E [12/Nov/2018:15:51:18 +0000] [CGI] cups-brf must be called as root
    E [12/Nov/2018:15:51:18 +0000] [cups-deviced] PID 23570 (cups-brf) stopped with status 1!
    E [12/Nov/2018:15:51:18 +0000] [cups-deviced] PID 23576 (gutenprint52+usb) stopped with status 1!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/cupsfilters.drv\"!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-brf.drv\"!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/generic-ubrl.drv\"!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv3.drv\"!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/indexv4.drv\"!
    E [12/Nov/2018:15:51:24 +0000] [cups-driverd] Bad driver information file \"/usr/share/cups/drv/sample.drv\"!
    W [12/Nov/2018:15:52:19 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    W [12/Nov/2018:15:52:19 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    W [12/Nov/2018:15:52:19 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
    Clearly something badly wrong! I'm presuming whatever goes down the line doesn't make sense to the printer because of all this. Can anyone suggest a next step?

    Thanks

    Fred

  2. #2
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    How did you setup the printer? You should install hplip, then run
    Code:
    su -c hp-setup
    Before doing so, remove the present queue from YaST's printer module.
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  3. #3
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    Yeah, that's what I did, run hp-setup as root. It has always worked for me in the past, but not this time it seems.

  4. #4
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    Quote Originally Posted by fredsie View Post
    Yeah, that's what I did, run hp-setup as root. It has always worked for me in the past, but not this time it seems.
    Please show
    Code:
    lpstat -t
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  5. #5
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    Code:
     fred@localhost:~> lpstat -t
    scheduler is running
    no system default destination
    device for DeskJet_2600: hp:/net/DeskJet_2600_series?ip=192.168.1.32
    device for HP_LaserJet_MFP_M227-M231: hp:/net/HP_LaserJet_MFP_M227-M231?ip=192.168.1.24
    DeskJet_2600 accepting requests since Mon 12 Nov 2018 15:52:49 GMT
    HP_LaserJet_MFP_M227-M231 accepting requests since Mon 15 Oct 2018 11:30:22 BST
    printer DeskJet_2600 is idle.  enabled since Mon 12 Nov 2018 15:52:49 GMT
    printer HP_LaserJet_MFP_M227-M231 is idle.  enabled since Mon 15 Oct 2018 11:30:22 BST
    
    

  6. #6
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    The lpstat output looks ok, but we may have a driver-related issue to deal with. I assume you can ping the printer successfully at the configured IP address?

    Anyway, the next step involves a more thorough analysis of the CUPS error_log file. It's useful to put CUPS into debug mode first with
    Code:
    sudo cupsctl --debug-logging
    then submit a print job. Examine /var/log/cups/error_log for errors - in particular filter-related errors. Be careful to only examine the current job, by job-id, or using the time stamps.

    To share the lengthy logging, you're best advised to copy/paste it to https://susepaste.org/ , choose a suitable 'Delete After' period, and post the link that it provides here so that others can review it and advise further. Alternatively, you can also install the 'susepaste' utility (package of the same name), and use like this to upload the file...
    Code:
    susepaste /var/log/cups/error_log
    Again, just post the URL to it here.

    BTW, if the error_log is too long (too much history), you can delete it before doing any of this with
    Code:
    sudo rm -f /var/log/cups/error_log
    and it will be recreated next time CUPS starts eg via
    Code:
    sudo systemctl restart cups
    Last edited by deano_ferrari; 12-Nov-2018 at 16:59.
    openSUSE Leap 15.0; KDE Plasma 5

  7. #7
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    Thanks!

    Ping produces no response, which is odd since all other indications are that connection is sound. I can connect to the printer admin via its IP address in a browser. (Also the laser printer, which is working fine, also does not respond to a ping.)

    I cleared the log file, and here is the (lengthy!) output for an attempted print job.

    https://susepaste.org/90998

  8. #8
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    Some new, potentially relevant information?

    Browsing HP's support site I came across the hp-check utility. I ran it and the first thing I notice is this:

    Code:
    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    device_uri = hp:/net/DeskJet_2600_series?ip=192.168.1.32
    printer_name = HP_LaserJet_MFP_M227-M231
    working_dir = .
    I have two HP printers installed, the new Deskjet I can't get to print, and a Laserjet which is fine. Is this config file suggesting that it's pointing jobs at the inkjet but somehow using the LaserJet's formatting?

  9. #9
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    As a follow-up to the above, I uninstalled both printers, removed the ~/.hplip/hplip.conf' file and installed just the new inkjet. It still fails to print. But the interesting thing is that in the process the ~/.hplip/hplip.conf' file has been recreated and still shows the now uninstalled Laserjet as the printer name, as in my last post. Any ideas as to what's going on here?

  10. #10
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    Default Re: Trying to get a new HP DeskJet 2620 to print

    The printer configs are not in your homedir, but in /etc/cups . Please show content of printers.conf from that folder.
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