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Thread: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

  1. #1

    Default Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    Hi all,

    So I am currently migrating from Windows to Tumbleweed on my Dell XPS 13 9370 despite being new to Linux and couldn't be happier as almost everything works like a charm.

    That being said, I am trying to install the Dell Command | Configure utility on Tumbleweed but I can't seem to find the relevant package in the openSUSE repositories. Dell provides a Debian based package for the utility which can be found here and installs fine under Ubuntu. However there doesn't seem to be one offered for openSUSE and I can't seem to be able to find a package in the SUSE repository for it.

    I did some additional research to see if it is possible to somehow install .deb files in Tumbleweed and it seems that the reluctant suggestion across older forum posts is to use alien to make the conversion however alien has not been maintained for nearly 4 years. Besides, the installation requires a an older version of perl than the one installed and won't install as a result, the terminal output is listed below:

    taker@xps13:~/Downloads> sudo zypper install alien-8.88-3.1.x86_64.rpm
    Loading repository data...
    Reading installed packages...
    Resolving package dependencies...

    Problem: nothing provides perl = 5.18.2 needed by alien-8.88-3.1.x86_64
    Solution 1: do not install alien-8.88-3.1.x86_64
    Solution 2: break alien-8.88-3.1.x86_64 by ignoring some of its dependencies

    Choose from above solutions by number or cancel [1/2/c] (c): c
    taker@xps13:~/Downloads> perl -v

    This is perl 5, version 26, subversion 2 (v5.26.2) built for x86_64-linux-thread-multi


    So I am out of options trying to get this to work under Tumbleweed, any help is much appreciated.

    Cheers.

  2. #2
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    Default Re: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    Something's wrong here, I build a set of packages in my repo and alien is one of them, but it is not in the distro itself. Could you tell me where you try to install alien from?
    And please show us your repos, i.e.output from
    Code:
    zypper lr -d
    , between CODE tags.

    I can confirm that the alien 8.88-4.19 version from http://download.opensuse.org/reposit...SE_Tumbleweed/ works fine, just tested. Yet is doesn't always result in a working rpm package.
    To add my repo and install alien from there, first uninstall the other alien package, then do

    Code:
    zypper ar -f -n Alien http://download.opensuse.org/repositories/home:/Knurpht:/Extras/openSUSE_Tumbleweed/ Alien
    zypper ref
    ( trust the key )
    zypper in -f --from Alien alien
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  3. #3
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    Default Re: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    And, I see here https://www.dell.com/support/article...figure?lang=en that RedHat rpms are available, I'd give those a try.
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  4. #4

    Default Re: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    Quote Originally Posted by Knurpht View Post
    Something's wrong here, I build a set of packages in my repo and alien is one of them, but it is not in the distro itself. Could you tell me where you try to install alien from?
    And please show us your repos, i.e.output from
    Code:
    zypper lr -d
    , between CODE tags.

    I can confirm that the alien 8.88-4.19 version from http://download.opensuse.org/reposit...SE_Tumbleweed/ works fine, just tested. Yet is doesn't always result in a working rpm package.
    To add my repo and install alien from there, first uninstall the other alien package, then do

    Code:
    zypper ar -f -n Alien http://download.opensuse.org/repositories/home:/Knurpht:/Extras/openSUSE_Tumbleweed/ Alien
    zypper ref
    ( trust the key )
    zypper in -f --from Alien alien
    Hi,

    Sorry it took me a while to reply, a lot of unplanned stuff came up all at the same time that required my attention first.

    Anyhow, as for you question, I followed the suggestion from the last post in this previous thread. for the sake of brevity I am including the suggestion here as well.

    Code:
    zypper in https://download.opensuse.org/repositories/utilities/openSUSE_Leap_42.3/x86_64/alien-8.88-3.1.x86_64.rpm
    I could not install the package from inside the terminal with the above suggested command so what I did instead was
    downloading the rpm file to my download folder and then trying to install it from the terminal and received the
    error posted in my original message.

    The below is the output of my repos as you had asked for

    Code:
    taker@xps13:~> zypper lr -d
    Repository priorities are without effect. All enabled repositories share the same priority.
    
    # | Alias               | Name                        | Enabled | GPG Check | Refresh | Priority | Type   | URI                                                                              | Service
    --+---------------------+-----------------------------+---------+-----------+---------+----------+--------+----------------------------------------------------------------------------------+--------
    1 | Google-Chrome       | Google-Chrome               | Yes     | (r ) Yes  | No      |   99     | rpm-md | http://dl.google.com/linux/chrome/rpm/stable/x86_64                              |        
    2 | openSUSE-20180910-0 | openSUSE-20180910-0         | No      | ----      | ----    |   99     | rpm-md | hd:///?device=/dev/disk/by-id/usb-SanDisk_Extreme_AA011228151837461898-0:0-part2 |        
    3 | repo-debug          | openSUSE-Tumbleweed-Debug   | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/debug/tumbleweed/repo/oss/                          |        
    4 | repo-non-oss        | openSUSE-Tumbleweed-Non-Oss | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/tumbleweed/repo/non-oss/                            |        
    5 | repo-oss            | openSUSE-Tumbleweed-Oss     | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/tumbleweed/repo/oss/                                |        
    6 | repo-source         | openSUSE-Tumbleweed-Source  | No      | ----      | ----    |   99     | NONE   | http://download.opensuse.org/source/tumbleweed/repo/oss/                         |        
    7 | repo-update         | openSUSE-Tumbleweed-Update  | Yes     | (r ) Yes  | Yes     |   99     | rpm-md | http://download.opensuse.org/update/tumbleweed/                                  |        
    8 | teamviewer          | TeamViewer - x86_64         | Yes     | (r ) Yes  | No      |   99     | rpm-md | http://linux.teamviewer.com/yum/stable/main/binary-x86_64/                       |
    As for the RedHat rpms available on the page you posted, the RHEL6 is linked to the wrong page (it is linked to the Windows MSI download instead).
    The RHEL7 is linked to the right page, and the right file, which installs just fine however the utility does not function as it does under Ubuntu throwing the below error.

    Code:
    taker@xps13:~> sudo /opt/dell/dcc/cctk --primarybatterycfg=custom:50-55
    [sudo] password for root: 
    corrupted size vs. prev_size
    Aborted
    This same command works just fine in Ubuntu as I mentioned already so there is no issue with the command being used.

    I still haven't tried the installation of the Alien that you had outlined in your first post due to the lack of time. That being said I am stuck, don't know what to do next really.

    Any help is much appreciated.

  5. #5

    Default Re: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    Okay so I think I might have got it to work.

    While I still have no clue as to the reason why, I am sure whatever it is, it has to do with the version 4.0 installation for RHEL 7.

    I uninstalled the Version 4.0 and installed the Version 3.3 installation for RHEL 7 and it seems to be working just fine.

    I hope that this information helps someone down the road. Thanks for all the help.

    Cheers.

  6. #6
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    Default Re: Dell Command | Configure utility installation issues (Dell XPS 13 - 9370)

    Thanks for reporting back, and good that it works out for you now.
    ° Appreciate my reply? Click the star and let me know why.

    ° Perfection is not gonna happen. No way.

    https://en.opensuse.org/openSUSE:Board#Members
    http://en.opensuse.org/User:Knurpht
    http://nl.opensuse.org/Gebruiker:Knurpht

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