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Thread: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

  1. #1

    Default LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Dear Experts,

    I have downloaded Hplip, and "setup Device" Looks to be successful...

    Messages:
    Your printer has been successfully configured on the wireless network. You may now unplug the USB cable. To set up the printer, now run

    hp-setup 192.168.1.7

    but after that, when I tried to refresh all and detect the printer, it doesn't appear.

    "Refreshing Device List - HP Device Manager is not responding"


    Please help.

    TIA

  2. #2

    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Did you open the firewall? Here are the directions:

    https://developers.hp.com/hp-linux-i...ll#howtocheck3
    I don’t have anything to hide, but I don’t have anything I want to show you either.

  3. #3
    Join Date
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    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    You are trying to set up using a technique different from what I use, and my knowledge is not good enough to help you continue with the approach you have chosen. But if you wish to try a different route to setup your network printer try this method, as documented in my blog: https://forums.opensuse.org/entry.ph...reless-printer

    I have recently used this method with LEAP-15.0, and also with LEAP-42.3, so it works fine.

  4. #4

    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Hi

    I tried oldcpu's method, ok...it detected the printer but somehow, still couldn't fix it? Please see below...thanks again


    Code:
    by79@linux-3ztp:~> hp-setup 192.168.1.7
    
    HP Linux Imaging and Printing System (ver. 3.16.11)
    Printer/Fax Setup Utility ver. 9.0
    
    Copyright (c) 2001-15 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Searching for device...
    Found device: hp:/net/OfficeJet_Pro_6970?ip=192.168.1.7
    error:  Printer queue setup failed.   Error : successful-ok-ignored-or-substituted-attributes
    lpr: The printer or class does not exist.
    error: Print command failed with exit code 256!
    error:  Fax queue setup failed.  Error : successful-ok-ignored-or-substituted-attributes
    
    Done.

  5. #5
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    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Quote Originally Posted by by79 View Post
    I tried oldcpu's method, ok...it detected the printer but somehow, still couldn't fix it?
    Assuming you followed the blog guide exactly, and still did not work .... I don't know enough about this to diagnose the precise cause of that error message. I have read that sometimes, dependent on how one installed their GNU/Linux (an update from an old version or a fresh install of a new version) one can have on their PC a bad version of the Common UNIX Printing System (CUPS) (or bad configuration files from an older version of CUPS) and it may (?) yield similar errors. Note this is speculation on my side.

    A possible fix (again my speculation) is to re-install CUPS. But I think there also could be other reasons such as an old version of hplip.
    Last edited by oldcpu; 02-Jun-2018 at 23:39.

  6. #6
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    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    You could also run the following diagnostic utility
    Code:
    hp-doctor
    *Ignore any warnings such as the following and type 'y' when prompted...
    Code:
    error: This distro (i.e unknown  ) is either deprecated or not yet supported.
    The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y
    If you want to share the output, upload it to https://paste.opensuse.org/ and post the link to it here.
    openSUSE Leap 15.0; KDE Plasma 5

  7. #7

    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Hi deano,

    https://paste.opensuse.org/76761557

    is it per dv3null mention, it is the firewall...Sorry dv3null, I am a novice, so i am just tiptoeing...

  8. #8
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    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Quote Originally Posted by by79 View Post
    Hi deano,

    https://paste.opensuse.org/76761557

    is it per dv3null mention, it is the firewall...Sorry dv3null, I am a novice, so i am just tiptoeing...
    Well, printer discovery itself may well be prevented by an active firewall. That shouldn't have prevented configuration with a particular IP address though. Anyway, you can check the status with
    Code:
    systemctl status SuSEfirewall2
    and if necessary stop it with
    Code:
    sudo systemctl stop SuSEfirewall2
    Then try configuring the printer with 'hp-setup' again.
    Last edited by deano_ferrari; 03-Jun-2018 at 00:48.
    openSUSE Leap 15.0; KDE Plasma 5

  9. #9

    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Hi deano,



    Code:
    by79@linux-3ztp:~> systemctl status SuSEfirewall2
    ● SuSEfirewall2.service - SuSEfirewall2 phase 2
       Loaded: loaded (/usr/lib/systemd/system/SuSEfirewall2.service; enabled; vendor preset: disabled)
       Active: active (exited) since Sun 2018-06-03 14:56:38 +08; 56min ago
      Process: 9689 ExecStop=/usr/sbin/SuSEfirewall2 systemd_stop (code=exited, status=0/SUCCESS)
      Process: 9749 ExecStart=/usr/sbin/SuSEfirewall2 boot_setup (code=exited, status=0/SUCCESS)
     Main PID: 9749 (code=exited, status=0/SUCCESS)
        Tasks: 0 (limit: 512)
       CGroup: /system.slice/SuSEfirewall2.service
    by79@linux-3ztp:~> sudo systemctl stop SuSEfirewall2
    [sudo] password for root: 
    by79@linux-3ztp:~> sudo systemctl stop SuSEfirewall2
    by79@linux-3ztp:~> hp-setup 192.168.1.7
    
    HP Linux Imaging and Printing System (ver. 3.16.11)
    Printer/Fax Setup Utility ver. 9.0
    
    Copyright (c) 2001-15 HP Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Searching for device...
    Found device: hp:/net/OfficeJet_Pro_6970?ip=192.168.1.7
    error:  Printer queue setup failed.   Error : successful-ok-ignored-or-substituted-attributes

  10. #10

    Default Re: LEAP 42.3 HP OfficeJet Pro 6970 HPLIP

    Try this:

    Code:
    hp-makeuri 192.168.1.7
    Then go to this link to configure: http://localhost:631/
    I don’t have anything to hide, but I don’t have anything I want to show you either.

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