Brother printer driver installs but can't print

**gannicus** · 24-Jul-2018, 12:46

Strange. Do you have glibc-32bit installed? FWIW, on my fully updated Leap 15 install glibc-32bit-2.26-lp150.10.13.x86_64, so perhaps you need to check the version installed.

This solution worked for me. Thanks, Deano. I installed Leap 15 on an old laptop and after I installed the above package (along with many others that zypper pulled in automatically) printing and scanning work.

**Frerk** · 29-Jul-2018, 04:04

Originally Posted by deano_ferrari

Strange. Do you have glibc-32bit installed? FWIW, on my fully updated Leap 15 install glibc-32bit-2.26-lp150.10.13.x86_64, so perhaps you need to check the version installed.

Hello Deano,

a thousand thanks to your tip. My MFC-J6520DW finally did print again. No problem with Leap 42.3 but with Leap 15 it stopped working.
I should have been warned so, because the (old) Brother drivers have the i386 in their rpm package names.

They should provide 64-Bit packages or update their installation instructions under their Driver install tool!

Thanks again,

Frerk

**deano_ferrari** · 29-Jul-2018, 04:11

Originally Posted by Frerk

Hello Deano,

a thousand thanks to your tip. My MFC-J6520DW finally did print again. No problem with Leap 42.3 but with Leap 15 it stopped working.
I should have been warned so, because the (old) Brother drivers have the i386 in their rpm package names.

They should provide 64-Bit packages or update their installation instructions under their Driver install tool!

Thanks again,

Frerk

Thanks for your appreciation and good to read of your success with getting your Brother printer working with Leap 15.

**SomeSuSEUser** · 30-Aug-2018, 08:44

Hello all!
In a very similar place with the posters here yet following the suggestions and ideas presented has borne no fruit for me yet. But I'm sure I'm close....
Brother MFC-9340CDW is the printer/scanner/fax machine attached to a USB port on the PC. Worked superbly under previous versions. I've got 4 machines running various Leap versions and all worked with the printer....until I've updated the printer I use for a print server to Leap15.
So trying to install the Utility Driver Install Tool from the Brother support site.

Code:

OliveOil:/home/TGL/Downloads # bash linux-brprinter-installer-2.2.0-1 MFC-9340CDW
You are going to install following packages.
   mfc9340cdwlpr-1.1.2-1.i386.rpm
   mfc9340cdwcupswrapper-1.1.4-0.i386.rpm
   brscan4-0.4.5-1.x86_64.rpm
   brscan-skey-0.2.4-1.x86_64.rpm
OK? [y/N] ->y

rpm -ihv --nodeps --replacefiles --replacepkgs mfc9340cdwlpr-1.1.2-1.i386.rpm
Preparing...                          ################################# [100%]
Updating / installing...
   1:mfc9340cdwlpr-1.1.2-1            ################################# [100%]
rpm -ihv --nodeps --replacefiles --replacepkgs mfc9340cdwcupswrapper-1.1.4-0.i386.rpm
Preparing...                          ########################################
Updating / installing...
mfc9340cdwcupswrapper-1.1.4-0         ########################################
lpadmin -p MFC9340CDW -E -v usb://dev/usb/lp0 -P /usr/share/cups/model/Brother/brother_mfc9340cdw_printer_en.ppd
#
The security level of AppArmor has been lowered. (aa-complain cups)
aa-complain cupsd
Profile for /usr/sbin/cupsd not found, skipping
Will you specify the Device URI? [Y/n] ->Y
0: beh
1: beh.pl
2: https
3: ipp
4: pipe
5: lpd
6: ipps
7: http
8: socket
9: hp
10: smb
11 (I): Specify IP address.
12 (A): Auto. (usb://dev/usblp0)

select the number of destination Device URI. ->12

lpadmin -p MFC9340CDW -v usb://dev/usblp0 -E
Test Print? [y/N] ->y

wait 5s.
lpr -P MFC9340CDW /usr/share/cups/data/testprint
You are going to install following packages.
   brscan4-0.4.5-1.x86_64.rpm
rpm -ihv --nodeps --replacefiles --replacepkgs brscan4-0.4.5-1.x86_64.rpm
Preparing...                          ################################# [100%]
Updating / installing...
   1:brscan4-0.4.5-1                  ################################# [100%]
This software is based in part on the work of the Independent JPEG Group.
You are going to install following packages.
   brscan-skey-0.2.4-1.x86_64.rpm
rpm -ihv --nodeps --replacefiles --replacepkgs brscan-skey-0.2.4-1.x86_64.rpm
Preparing...                          ################################# [100%]
Updating / installing...
   1:brscan-skey-0.2.4-1              ################################# [100%]
ln: failed to create symbolic link '/etc/opt/brother/scanner/brscan-skey/brscan_mail.config': File exists
ln: failed to create symbolic link '/etc/opt/brother/scanner/brscan-skey/brscan_mailmessage.txt': File exists
ln: failed to create symbolic link '/etc/opt/brother/scanner/brscan-skey/brscan-skey-0.2.4-0.cfg': File exists
ln: failed to create symbolic link '/usr/bin/brscan-skey': File exists
warning: %post(brscan-skey-0.2.4-1.x86_64) scriptlet failed, exit status 1

So it looks like it's pretty OK but for these four failed to create links. And then the error message at the bottom.
Files printed will go to the PrintQueue but it sits with status...“Waiting for printer to become available”….

Have checked and I haveglibc-32bit-2.26-lp150.11.6.120-x86_64installed. So maybe it needs to be the older version?

Have run OliveOil:/lib #objdump -p /opt/brother/Printers/mfc9340cdw/cupswrapper/brcupsconfpt1 | grep NEEDED

Which returns: NEEDED libc.so.6

Yet I see the libc.so.6 file in the /lib folder.

I noted that the poster of that detail also mentioned setting the symbolic links in the directory /lib.
I'm not sure how that's done. I'm in the /lib folder as SU. When I hover on the lib.so.6 file in the status line of Dolphin is says: libc.so.6 (shared libary, Link to libc-2-26.so)
I'm not sure what that really means to me so I tried doing this to see if I can make the link:

Code:

OliveOil:/lib #   ln -s libc.so.6 libc-2.26.so
ln: failed to create symbolic link 'libc-2.26.so': File exists

But still cannot print.

Results of lpstat -t

Code:

OliveOil:/lib # lpstat -t
scheduler is running
system default destination: MFC9340CDW
device for MFC9340CDW: usb://dev/usblp0
MFC9340CDW accepting requests since Thu 30 Aug 2018 10:04:08 AM EDT
printer MFC9340CDW is idle.  enabled since Thu 30 Aug 2018 10:04:08 AM EDT

Code:

OliveOil:/lib # sudo systemctl status cups
● cups.service - CUPS Scheduler
   Loaded: loaded (/usr/lib/systemd/system/cups.service; enabled; vendor preset: enable>
   Active: active (running) since Thu 2018-08-30 10:59:11 EDT; 3min 1s ago
     Docs: man:cupsd(8)
 Main PID: 8091 (cupsd)
    Tasks: 3 (limit: 4915)
   CGroup: /system.slice/cups.service
           ├─8091 /usr/sbin/cupsd -l
           └─8093 /usr/lib/cups/notifier/dbus dbus://

Aug 30 10:59:11 OliveOil.JeepNet systemd[1]: Started CUPS Scheduler.
lines 1-11/11 (END)

I sent a job and posted the output of the error log to this link: https://susepaste.org/10270538

I'm at a loss. It seems to just be repeating the same info over and over.
I did go ahead and try re-installing the rpm for the cupswrapper individually.

But the cupswrapper that downloaded with the utilities kit seems broken. (mfc9340cdwcupswrapper-1.1.2-1.i386)
Trying to install it via YaST and it cries about the integrity check and being broken as the pkg isn't signed. I'm supposing I can trust the Brother driver, but if it's broken...
So I went back and found a more recent version of the cups wrapper: mfc9340cdwcupswrapper-1.1.4-0.i386.rpm
But got the same error about the pkg not being signed.

Others are printing, of course not all with the same Brother device.... but am I missing something basic?
I did note in the Brother prereq's that it mentioned ports.
OMG I went to YaST to set the ports and firewalld is completely different.
I have no clue how to set ports in that interface now.
I'll have to pursue help to can figure out how to use firewalld... growl... unless the ports aren't an issue here.

Any ideas how I can get the printer to become available?
Thanks!

**deano_ferrari** · 31-Aug-2018, 03:33

Originally Posted by SomeSuSEUser

[COLOR=#000000][FONT=Liberation Sans][SIZE=2]Hello all!
In a very similar place with the posters here yet following the suggestions and ideas presented has borne no fruit for me yet. But I'm sure I'm close....
Brother MFC-9340CDW is the printer/scanner/fax machine attached to a USB port on the PC. Worked superbly under previous versions. I've got 4 machines running various Leap versions and all worked with the printer....until I've updated the printer I use for a print server to Leap15.

You have an incorrect printer URI configured for your USB-connected printer. It should not be 'usb://dev/usblp0', but instead it should look more like 'usb://Brother/MFC9340CDW'.

Code:

D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[20]="PPD=/etc/cups/ppd/MFC9340CDW.ppd"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[21]="RIP_MAX_CACHE=128m"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[22]="CONTENT_TYPE=application/pdf"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[23]="DEVICE_URI=usb://dev/usblp0"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[24]="PRINTER_INFO=MFC9340CDW"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[25]="PRINTER_LOCATION=DR"
D [30/Aug/2018:11:06:25 -0400] [Job 11] envp[26]="PRINTER=MFC9340CDW"

**gc3195** · 03-Sep-2018, 18:49

Originally Posted by gannicus

This solution worked for me. Thanks, Deano. I installed Leap 15 on an old laptop and after I installed the above package (along with many others that zypper pulled in automatically) printing and scanning work.

Thanks to the glibc-32bit suggestion from deano_ferrari I have two printers fixed for their openSUSE Leap 15.0 systems. I installed glibc-32bit (thereby getting lots of files). Don't know if there are side effects from all these, except clutter.

Brother HL-2242D
Brother HL-L2340DW

**deano_ferrari** · 03-Sep-2018, 18:52

Originally Posted by gc3195

Thanks to the glibc-32bit suggestion from deano_ferrari I have two printers fixed for their openSUSE Leap 15.0 systems. I installed glibc-32bit (thereby getting lots of files). Don't know if there are side effects from all these, except clutter.

Brother HL-2242D
Brother HL-L2340DW

That's as expected (dependencies etc). Just let the package manager do its job.

**hayo** · 12-Sep-2018, 13:34

Just for the search machines, if somebody has similar error messages in the /var/log/cups/error_log

D [12/Sep/2018:22:02:28 +0200] [Job 34] /usr/lib/cups/filter/brlpdwrapperdcp135c: Zeile 118: /usr/local/Brother/Printer/dcp135c/cupswrapper/brcupsconfpt1: Datei oder Verzeichnis nicht gefunden
D [12/Sep/2018:22:02:28 +0200] [Job 34] /usr/local/Brother/Printer/dcp135c/lpd/filterdcp135c: Zeile 45: /usr/local/Brother/Printer/dcp135c/lpd/brdcp135cfilter: Datei oder Verzeichnis nicht gefunden

This is a different brother printer type, but apparently more or less the same problem.

Both files actually exist, but they are ELF 32-bit LSB executables (according to mc) and I did not have 32bit libs installed. I installed the libelf1-32bit package with YaST and faced the same effect as the people that installed the glibc 32bit packages. Half of the internet was downloaded and installed, but afterwards it worked.

I wonder what would be the leanest option to install the missing libraries, without all that useless stuff that was installed as well.

**Tutux84** · 16-Sep-2018, 09:37

Thank you Arnoldix for pointing to the solution and deano_ferrari for providing the cleanest solution.
Too bad there is no warning about this missing dependency in the Brother package, that will leave a lot of people on the side...I just sent a message to Brother in this regard. Hopefully they will take it into consideration.

**jwhitmor** · 26-Oct-2018, 05:40

Originally Posted by Tutux84

Thank you Arnoldix for pointing to the solution and deano_ferrari for providing the cleanest solution.
Too bad there is no warning about this missing dependency in the Brother package, that will leave a lot of people on the side...I just sent a message to Brother in this regard. Hopefully they will take it into consideration.

Thanks here also! I think this is odd, because I have run OpenSuse (Leap 42.2 / 42.3) for several years, and the Brother printer installer worked as provided. I always installed the X86_64 biit version. Now I use Tumbleweed, because I had an issue with Leap 15.0, I could not solve (video display tearing).
I also will ask Brother to provide an installation advisory, because the more they hear it, the more likely they will respond. Brother should know by now that the reason many people buy Brother printers, is their support for Linux O.S. I think that is lost on Brother USA, but the parent company in Nagoya, Japan seems to understand.