Brother printer driver installs but can't print

[deano_ferrari]

A further check shows /opt/brother/Printers/mfcj985dw/lpd/filtermfcj985dw is reported missing as well. This file is part of the LPR printer driver (mfcj985dwlpr-1.0.0-0.i386), so you should start over with the driver installation.

http://support.brother.com/g/b/downl...s_eu_as&os=127

In an effort to assist, I downloaded the printer driver packages and installed them (LPR driver first) with my package manager. For reference here's the details (with files listed)....

# rpm -qa|grep mfc
mfcj985dwcupswrapper-1.0.0-0.i386
mfcj985dwlpr-1.0.0-0.i386

# rpm -ql mfcj985dwlpr-1.0.0-0.i386
/opt/brother/Printers/mfcj985dw/inf/ImagingArea
/opt/brother/Printers/mfcj985dw/inf/PaperDimension
/opt/brother/Printers/mfcj985dw/inf/brmfcj985dwfunc
/opt/brother/Printers/mfcj985dw/inf/brmfcj985dwrc
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15A.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15D.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15E.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15G.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15H.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15I.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15L.BCM
/opt/brother/Printers/mfcj985dw/inf/paperinfij2
/opt/brother/Printers/mfcj985dw/inf/setupPrintcapij
/opt/brother/Printers/mfcj985dw/lpd/brmfcj985dwfilter
/opt/brother/Printers/mfcj985dw/lpd/filtermfcj985dw
/opt/brother/Printers/mfcj985dw/lpd/psconvertij2
/usr/bin/brprintconf_mfcj985dw

# rpm -ql mfcj985dwcupswrapper-1.0.0-0.i386
/opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1
/opt/brother/Printers/mfcj985dw/cupswrapper/brother_mfcj985dw_printer_en.ppd
/opt/brother/Printers/mfcj985dw/cupswrapper/cupswrappermfcj985dw

Hope this helps.

[gannicus]

Still no luck. I tried installing the drivers individually as in method 2 and also tried reinstalling by method 1. Can't print. It seems, though, that I have the same files installed that you do:

# rpm -qa|grep mfc
mfcj985dwcupswrapper-1.0.0-0.i386
mfcj985dwlpr-1.0.0-0.i386

 #  rpm -ql mfcj985dwcupswrapper-1.0.0-0.i386
/opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1
/opt/brother/Printers/mfcj985dw/cupswrapper/brother_mfcj985dw_printer_en.ppd
/opt/brother/Printers/mfcj985dw/cupswrapper/cupswrappermfcj985dw

# rpm -ql mfcj985dwlpr-1.0.0-0.i386
/opt/brother/Printers/mfcj985dw/inf/ImagingArea
/opt/brother/Printers/mfcj985dw/inf/PaperDimension
/opt/brother/Printers/mfcj985dw/inf/brmfcj985dwfunc
/opt/brother/Printers/mfcj985dw/inf/brmfcj985dwrc
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15A.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15D.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15E.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15G.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15H.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15I.BCM
/opt/brother/Printers/mfcj985dw/inf/lut/BRPRI15L.BCM
/opt/brother/Printers/mfcj985dw/inf/paperinfij2
/opt/brother/Printers/mfcj985dw/inf/setupPrintcapij
/opt/brother/Printers/mfcj985dw/lpd/brmfcj985dwfilter
/opt/brother/Printers/mfcj985dw/lpd/filtermfcj985dw
/opt/brother/Printers/mfcj985dw/lpd/psconvertij2
/usr/bin/brprintconf_mfcj985dw

The weird thing is that everything worked fine on the same laptop, same printer, with Leap 42.3. Nothing has changed except the version of opensuse.

[deano_ferrari]

Very strange. Can you confirm that you're still getting the same messages (missing files) when sending a print job? (You might find it easier to delete the existing error_log first.)

[deano_ferrari]

Also...

ls -l /opt/brother/Printers/mfcj985dw/lpd/* /opt/brother/Printers/mfcj985dw/cupswrapper/*

[gannicus]

Hi Deano,

ls -l /opt/brother/Printers/mfcj985dw/lpd/* /opt/brother/Printers/mfcj985dw/cupswrapper/*
-rwxr-xr-x 1 root root   13944 Oct 28  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1
-rwxr-xr-x 1 root root   30861 Oct 14  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/brother_mfcj985dw_printer_en.ppd
-rwxr-xr-x 1 root root   11035 Oct 28  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/cupswrappermfcj985dw
-rwxr-xr-x 1 root root 2702764 Oct 28  2015 /opt/brother/Printers/mfcj985dw/lpd/brmfcj985dwfilter
-rwxr-xr-x 1 root root    2274 Oct 28  2015 /opt/brother/Printers/mfcj985dw/lpd/filtermfcj985dw
-rwxr-xr-x 1 root root    2247 Apr 27  2015 /opt/brother/Printers/mfcj985dw/lpd/psconvertij2

And here's the latest error log: https://susepaste.org/91614757

Thanks again for your help. You're going above and beyond!

[deano_ferrari]

Hi Deano,

ls -l /opt/brother/Printers/mfcj985dw/lpd/* /opt/brother/Printers/mfcj985dw/cupswrapper/*
-rwxr-xr-x 1 root root   13944 Oct 28  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1
-rwxr-xr-x 1 root root   30861 Oct 14  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/brother_mfcj985dw_printer_en.ppd
-rwxr-xr-x 1 root root   11035 Oct 28  2015 /opt/brother/Printers/mfcj985dw/cupswrapper/cupswrappermfcj985dw
-rwxr-xr-x 1 root root 2702764 Oct 28  2015 /opt/brother/Printers/mfcj985dw/lpd/brmfcj985dwfilter
-rwxr-xr-x 1 root root    2274 Oct 28  2015 /opt/brother/Printers/mfcj985dw/lpd/filtermfcj985dw
-rwxr-xr-x 1 root root    2247 Apr 27  2015 /opt/brother/Printers/mfcj985dw/lpd/psconvertij2

Ok, that checks out as expected. Your latest log says nothing about any missing files, but again you don't seem to have captured the complete log for the print job. There should be output related to the job itself and filters being run etc. I suspect you only captured the first part of the relevant output.

And here's the latest error log: https://susepaste.org/91614757

[gannicus]

I just managed to print! I'm not sure what the problem was but when I went to localhost:631 there were two printers listed, one named MFCJ98DW and the other named MFCJ98DW_Folger (Folger is my surname). On the cups web page the working printer is listed as: Remote printer: Brother MFC-J985DW CUPS
The non-working printer is listed as: Brother MFC-J985DW CUPS.

I have no idea why the printer suddenly started working, or why two printers appeared on the cups page.

Here's the latest error log--I believe I copied the whole file:https://susepaste.org/40511475

[deano_ferrari]

Glad to read that it is now working - likely as a result of the re-installation of the driver packages.

[gannicus]

Glad to read that it is now working - likely as a result of the re-installation of the driver packages.

Strange, though, because I had re-installed the drivers before. Maybe some odd combination of re-installing the drivers and re-starting cups? Well, thanks for your help!

[Arnoldix]

Okay, checking the job-related output I found the following...

D [27/May/2018:16:32:41 -0600] [Job 19]  /usr/lib/cups/filter/brother_lpdwrapper_mfcj985dw: line 129:  /opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1: No such file  or directory

You might need to reinstall the cupswrapper package again perhaps. I would try doing this manually (method 2 in the guide you linked to).

I had the same problem with another Brother printer. Probably the solution will be the same:
The message "No such file or directory" is misleading, because 32 bit libraries, which are provided by Leap 42.3 and not Leap 15, are not found:
If you run
objdump -p /opt/brother/Printers/mfcj985dw/cupswrapper/brcupsconfpt1 | grep NEEDED
you will see probably that libc.so.6 and libm.so.6 are needed. These libraries in turn need ld-linux.so.2.
These "files" are in Leap 42.3 symbolic links to libc-2.22.so, libm-2.22.so and ld-2.22.so in the directory /lib. So I copied these three files from my old Leap 42.3 installation from the directory /lib to the Leap 15 installation /lib and set the symbolic links in the directory /lib
ln -s libc-2.22.so libc-2.22.so
ln -s libm-2.22.so libm-2.22.so
ln -s ld-2.22.so ld-linux.so.2

Finally I could execute brcupsconfpt1 and printing was possible.