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Thread: Zoom Conferencing - Blank GUI

  1. #11
    Join Date
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    Default Re: Zoom Conferencing - Blank GUI

    another thing I was reading their Linux FAQ
    https://support.zoom.us/hc/en-us/art...x-Installation
    and came across this
    Code:
    • openSUSE 64-bit ld-linux-x86-64.so.2()(64bit) libc.so.6()(64bit) libX11.so.6()(64bit) libXfixes.so.3()(64bit) libglib-2.0.so.0()(64bit) libGL.so.1()(64bit) libsqlite3.so.0()(64bit) libXrender.so.1()(64bit) libXcomposite.so.1()(64bit) libQt3Support.so.4()(64bit) libxslt.so.1()(64bit) libgstvideo-0.10.so.0()(64bit) libasound.so.2()(64bit) libpulse.so.0()(64bit) libgthread-2.0.so.0()(64bit) libxcb-shape.so.0()(64bit) libxcb-shm.so.0()(64bit) libxcb-randr.so.0()(64bit) libxcb-image.so.0()(64bit) libxcb-xtest.so.0()(64bit) libxcb-keysyms.so.1()(64bit) libudev.so.1 libgobject-2_0-0 libgstapp-0_10-0 libgstinterfaces-0_10-0 libXi6 libSM6 libdbus-1-3 libasound2
    those are old gstreamer packages (packman's build are needed) but gstreamervideo-0.10 has been abandoned for quite some time now it was available for 13.x but it's gone for LEAP and TW this is what I have
    Code:
    ~> zypper se libgstvideo
    Loading repository data...
    Reading installed packages...
    
    S | Name                    | Type    | Version    | Arch   | Repository     
    --+-------------------------+---------+------------+--------+----------------
    i | libgstvideo-1_0-0       | package | 1.8.3-7.16 | x86_64 | openSUSE-42.3-0
    i | libgstvideo-1_0-0-32bit | package | 1.8.3-7.16 | x86_64 | openSUSE-42.3-0
    as I didn't create an account or really test the audio/video encoding I can't be really sure if it works, if they still use the old gstreamer-0.10 they need to migrate to gstreamer-1.0 afaik no modern Linux distro uses those old libraries
    Last edited by I_A; 14-Mar-2018 at 04:13.

  2. #12
    Join Date
    Jan 2010
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    Default Re: Zoom Conferencing - Blank GUI

    I did the full vendor change by running as root:
    Code:
    zypper dup --from packman
    It only installed 16 packages and switched another 16 to Packman. I figured it would have been much more. Anyway, after a restart I installed Zoom again by running the openSUSE RPM I downloaded from their website. The problem persists. I don't know what's going on, but it seems like my issue is unique. It works fine when Zoom support runs it on a fresh Tumbleweed installation, it works fine when I_A runs it on Leap, and it worked fine when I ran it on Tumbleweed prior to my system refresh. I really don't want to nuke my system and start over, but I'm guessing that would fix the issue. I just wish I could pinpoint the problem and fix it without resorting to the scorched-earth option.
    Malo periculosam, libertatem quam quietam servitutem.

  3. #13

    Default Re: Zoom Conferencing - Blank GUI

    Quote Originally Posted by Grassman20 View Post
    The problem persists. I don't know what's going on, but it seems like my issue is unique. It works fine when Zoom support runs it on a fresh Tumbleweed installation, it works fine when I_A runs it on Leap, and it worked fine when I ran it on Tumbleweed prior to my system refresh.
    As I_A already hinted at, that software apparently needs gstreamer-0_10, which has been dropped from the distribution and also Packman (though it is still available in/for Leap 42.3).

    It probably worked on your Tumbleweed system previously because you still had gstreamer-0_10 installed from before it was dropped.
    Dropped packages are not removed from the system (especially if other installed packages depend on them), but you cannot install them new of course.

    And I_A never said it worked on his Leap system, he wrote this:
    as I didn't create an account or really test the audio/video encoding I can't be really sure if it works
    That said, I don't know if it really needs gstreamer-0_10 (in which case it probably wouldn't even start I suppose), maybe that FAQ is outdated and it has been ported to 1.x.
    Try to install gstreamer-plugins-bad-orig-addon, gstreamer-plugins-ugly-orig-addon, and gstreamer-plugins-libav, that should give you support for all possible codecs in gstreamer 1.x.
    Also try to delete the plugin cache, ~/.cache/gstreamer-1.0/ if that doesn't help.
    Last edited by wolfi323; 20-Mar-2018 at 09:51.

  4. #14
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    Default Re: Zoom Conferencing - Blank GUI

    I installed gstreamer-plugins-bad-orig-addon, gstreamer-plugins-ugly-orig-addon, and gstreamer-plugins-libav as you suggested. I also deleted ~/.cache/gstreamer-1.0/, logged out and back in. Still, the problem persists.

    I suppose it's possible that gstreamer-0_10 is the culprit. I assumed that the Tumbleweed instance that tech support spun up was a fresh install, but that's not necessarily true. I don't have time today, but tomorrow I'll download the latest tumbleweed and fire it up in a VM to see if I can get Zoom working. It'll be a fresh, out-of-the-box instance of Tumbleweed so if it works there, then I know something is up with my system.
    Malo periculosam, libertatem quam quietam servitutem.

  5. #15

    Default Re: Zoom Conferencing - Blank GUI

    Quote Originally Posted by Grassman20 View Post
    I use the Zoom Video Conferencing client (zoom.us) for business and recently it stopped working. It happened after I wiped my system and did a fresh openSUSE Tumbleweed (64-bit) installation. Everything on my system is working great, but now Zoom is having problems. It installs normally, but when I launch the client, I get the following window: [...]
    This also happens on my laptop with openSUSE Tumbleweed if I start zoom as a non-privileged user. If I start the zoom client as root however (/usr/bin/zoom) it works fine. I have not yet tried to root-cause this.

  6. #16
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    Default Re: Zoom Conferencing - Blank GUI

    Quote Originally Posted by bvanassche View Post
    This also happens on my laptop with openSUSE Tumbleweed if I start zoom as a non-privileged user. If I start the zoom client as root however (/usr/bin/zoom) it works fine. I have not yet tried to root-cause this.
    Boom! I just tried running it as root and everything worked properly! Ran it again as normal user and it reverted to the old problem. Good find! Maybe now we can find the root issue. I'll send this information to the Zoom support tech helping me.
    Malo periculosam, libertatem quam quietam servitutem.

  7. #17
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    Default Re: Zoom Conferencing - Blank GUI

    It is probably a permissions problem then

    Maybe need to be member of zoom group????? Wild guess.

  8. #18
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    Default Re: Zoom Conferencing - Blank GUI

    Quote Originally Posted by gogalthorp View Post
    It is probably a permissions problem then

    Maybe need to be member of zoom group????? Wild guess.
    No, there's no Zoom group. Plus, if there were, the program probably wouldn't even launch. The program launches, but the GUI is blank. Makes me think there's a permission problem with a dependency somewhere.
    Malo periculosam, libertatem quam quietam servitutem.

  9. #19
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    Default Re: Zoom Conferencing - Blank GUI

    You in the video group?

  10. #20
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    Default Re: Zoom Conferencing - Blank GUI

    Quote Originally Posted by gogalthorp View Post
    You in the video group?
    I wasn't, but I added my user to the video group and restarted. No change.
    Malo periculosam, libertatem quam quietam servitutem.

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