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Thread: Laptop freezes due to second hard drive

  1. #1

    Default Laptop freezes due to second hard drive

    I recently added a new ssd to my laptop
    the previous hdd went into the dvd caddy

    The hdd works fine on boot but due to i/o freezes

    output of:
    $ dmesg | grep fail
    Code:
    [   25.036368] iwlwifi 0000:02:00.0: pci_enable_msi failed - -22
    [   25.285396] thermal thermal_zone8: failed to read out thermal zone (-61)
    [   28.692052] ata2.00: failed command: READ FPDMA QUEUED
    [   46.908031] ata2.00: failed command: READ FPDMA QUEUED
    [   59.448098] ata2.00: failed command: READ FPDMA QUEUED
    output of:
    # smartctl -a /dev/sdb
    Code:
    smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.15.6-1-default] (SUSE RPM)
    Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
    
    
    === START OF INFORMATION SECTION ===
    Model Family:     Seagate Samsung SpinPoint M9T
    Device Model:     ST2000LM003 HN-M201RAD
    Serial Number:    S37PJ90H807475
    LU WWN Device Id: 5 0004cf 2127078aa
    Firmware Version: 2BE10001
    User Capacity:    2,000,398,934,016 bytes [2.00 TB]
    Sector Sizes:     512 bytes logical, 4096 bytes physical
    Rotation Rate:    5400 rpm
    Form Factor:      2.5 inches
    Device is:        In smartctl database [for details use: -P show]
    ATA Version is:   ATA8-ACS T13/1699-D revision 6
    SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
    Local Time is:    Fri Mar  2 20:55:56 2018 IST
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    
    
    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    
    
    General SMART Values:
    Offline data collection status:  (0x00)    Offline data collection activity
                        was never started.
                        Auto Offline Data Collection: Disabled.
    Self-test execution status:      (   0)    The previous self-test routine completed
                        without error or no self-test has ever
                        been run.
    Total time to complete Offline
    data collection:         (21240) seconds.
    Offline data collection
    capabilities:              (0x5b) SMART execute Offline immediate.
                        Auto Offline data collection on/off support.
                        Suspend Offline collection upon new
                        command.
                        Offline surface scan supported.
                        Self-test supported.
                        No Conveyance Self-test supported.
                        Selective Self-test supported.
    SMART capabilities:            (0x0003)    Saves SMART data before entering
                        power-saving mode.
                        Supports SMART auto save timer.
    Error logging capability:        (0x01)    Error logging supported.
                        General Purpose Logging supported.
    Short self-test routine
    recommended polling time:      (   2) minutes.
    Extended self-test routine
    recommended polling time:      ( 354) minutes.
    SCT capabilities:            (0x003f)    SCT Status supported.
                        SCT Error Recovery Control supported.
                        SCT Feature Control supported.
                        SCT Data Table supported.
    
    
    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       0
      2 Throughput_Performance  0x0026   055   055   000    Old_age   Always       -       19646
      3 Spin_Up_Time            0x0023   092   091   025    Pre-fail  Always       -       2445
      4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1821
      5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x002e   252   252   051    Old_age   Always       -       0
      8 Seek_Time_Performance   0x0024   252   252   015    Old_age   Offline      -       0
      9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       2048
     10 Spin_Retry_Count        0x0032   252   252   051    Old_age   Always       -       0
     12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1843
     13 Read_Soft_Error_Rate    0x003a   100   100   000    Old_age   Always       -       0
    181 Program_Fail_Cnt_Total  0x0022   100   100   000    Old_age   Always       -       164480
    191 G-Sense_Error_Rate      0x0022   252   252   000    Old_age   Always       -       0
    192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
    193 Load_Cycle_Count        0x0032   096   096   000    Old_age   Always       -       43801
    194 Temperature_Celsius     0x0002   064   053   000    Old_age   Always       -       33 (Min/Max 13/47)
    195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
    196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
    197 Current_Pending_Sector  0x0032   252   252   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x0036   100   100   000    Old_age   Always       -       17
    200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       66
    240 Head_Flying_Hours       0x0032   100   100   000    Old_age   Always       -       1838
    241 Total_LBAs_Written      0x0032   093   092   000    Old_age   Always       -       9692184
    242 Total_LBAs_Read         0x0032   097   093   000    Old_age   Always       -       4334577
    254 Free_Fall_Sensor        0x0032   252   252   000    Old_age   Always       -       0
    
    
    SMART Error Log Version: 1
    No Errors Logged
    
    
    SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Short offline       Completed without error       00%      2048         -
    # 2  Short offline       Completed without error       00%      2048         -
    # 3  Extended offline    Aborted by host               80%      1823         -
    # 4  Extended offline    Completed without error       00%      1614         -
    # 5  Extended offline    Aborted by host               90%      1314         -
    # 6  Extended offline    Aborted by host               80%      1062         -
    # 7  Short offline       Aborted by host               90%      1049         -
    # 8  Short offline       Aborted by host               90%      1049         -
    # 9  Short offline       Aborted by host               90%      1049         -
    #10  Short offline       Completed without error       00%       863         -
    #11  Short offline       Aborted by host               90%       863         -
    #12  Short offline       Aborted by host               90%       776         -
    #13  Short offline       Completed without error       00%       776         -
    #14  Short offline       Aborted by host               90%       775         -
    #15  Short offline       Aborted by host               90%       775         -
    #16  Short offline       Aborted by host               90%       775         -
    #17  Extended offline    Completed without error       00%       712         -
    #18  Short offline       Completed without error       00%       387         -
    #19  Short offline       Aborted by host               90%       387         -
    #20  Short offline       Aborted by host               60%       387         -
    #21  Short offline       Aborted by host               90%       387         -
    
    
    SMART Selective self-test log data structure revision number 0
    Note: revision number not 1 implies that no selective self-test has ever been run
     SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
        1        0        0  Completed [00% left] (0-65535)
        2        0        0  Not_testing
        3        0        0  Not_testing
        4        0        0  Not_testing
        5        0        0  Not_testing
    Selective self-test flags (0x0):
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
    I have tried re seating and reconnecting the drive.
    Last edited by K380; 02-Mar-2018 at 11:03. Reason: added -a in smartctl

  2. #2
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    Default Re: Laptop freezes due to second hard drive

    On Fri 02 Mar 2018 06:06:01 PM CST, K380 wrote:

    I recently added a new ssd to my laptop
    the previous hdd went into the dvd caddy

    The hdd works fine on boot but due to i/o freezes
    <snip>
    Hi
    The port your connecting to may not be designed for the HDD power
    requirements.. the SSD will possibly work better in the caddy...

    --
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    openSUSE Leap 42.3|GNOME 3.20.2|4.4.114-42-default
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  3. #3

    Default Re: Laptop freezes due to second hard drive

    I successfully swapped the drives.
    The grub config broke and now boots to grub shell.
    After manually booting, it ends in rescue shell from where I logged in as root and found the same errors in dmesg logs.

  4. #4
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    Default Re: Laptop freezes due to second hard drive

    Quote Originally Posted by K380 View Post
    I successfully swapped the drives.
    The grub config broke and now boots to grub shell.
    After manually booting, it ends in rescue shell from where I logged in as root and found the same errors in dmesg logs.
    Hi
    Not seeing the old error, or did it move to ata1?
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
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  5. #5

    Default Re: Laptop freezes due to second hard drive

    output of:
    Code:
    linux-9tk6:~ # dmesg | grep fail
    [   20.642956] iwlwifi 0000:02:00.0: pci_enable_msi failed - -22
    [   20.971597] thermal thermal_zone8: failed to read out thermal zone (-61)
    [   50.856186] ata2.00: failed command: READ FPDMA QUEUED
    Is it the caddy?

  6. #6
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    Default Re: Laptop freezes due to second hard drive

    Quote Originally Posted by K380 View Post
    output of:
    Code:
    linux-9tk6:~ # dmesg | grep fail
    [   20.642956] iwlwifi 0000:02:00.0: pci_enable_msi failed - -22
    [   20.971597] thermal thermal_zone8: failed to read out thermal zone (-61)
    [   50.856186] ata2.00: failed command: READ FPDMA QUEUED
    Is it the caddy?
    Hi
    I would suspect it is, if you look at the output of hwinfo --disk to see what's attached to what (SysFS Device Link).

    So this new output is from the SSD?
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  7. #7

    Default Re: Laptop freezes due to second hard drive

    Quote Originally Posted by malcolmlewis View Post
    Hi
    I would suspect it is, if you look at the output of hwinfo --disk to see what's attached to what (SysFS Device Link).

    So this new output is from the SSD?
    I think yes..
    output of:
    # hwinfo --disk
    Code:
    21: IDE 100.0: 10600 Disk                                                                                                                                                                                                                                                          
      [Created at block.245]                                                                                                                                                                                                                                                          
      Unique ID: WZeP.b60ouTmxJwE                                                                                                                                                                                                                                                     
      Parent ID: abAj.vLABPIFBzh8                                                                                                                                                                                                                                                     
      SysFS ID: /class/block/sdb                                                                                                                                                                                                                                                      
      SysFS BusID: 1:0:0:0                                                                                                                                                                                                                                                            
      SysFS Device Link:  /devices/pci0000:00/0000:00:17.0/ata2/host1/target1:0:0/1:0:0:0                                                                                                                                                                                              
      Hardware Class: disk                                                                                                                                                                                                                                                            
      Model: "WDC WDS240G2G0A-"                                                                                                                                                                                                                                                       
      Vendor: "WDC"                                                                                                                                                                                                                                                                   
      Device: "WDS240G2G0A-"                                                                                                                                                                                                                                                          
      Revision: "0000"                                                                                                                                                                                                                                                                
      Serial ID: "174427801462"                                                                                                                                                                                                                                                       
      Driver: "ahci", "sd"                                                                                                                                                                                                                                                            
      Driver Modules: "ahci"                                                                                                                                                                                                                                                          
      Device File: /dev/sdb                                                                                                                                                                                                                                                           
      Device Files: /dev/sdb,  /dev/disk/by-id/ata-WDC_WDS240G2G0A-00JH30_174427801462,  /dev/disk/by-id/scsi-0ATA_WDC_WDS240G2G0A-_174427801462,  /dev/disk/by-id/scsi-1ATA_WDC_WDS240G2G0A-00JH30_174427801462,  /dev/disk/by-id/scsi-35001b448b668d519,  /dev/disk/by-id/scsi-SATA_WDC_WDS240G2G0A-_174427801462,  /dev/disk/by-id/wwn-0x5001b448b668d519,  /dev/disk/by-path/pci-0000:00:17.0-ata-2                                                                                                                                                                    
      Device Number: block 8:16-8:31                                                                                                                                                                                                                                                  
      BIOS id: 0x80                                                                                                                                                                                                                                                                   
      Geometry (Logical): CHS 29186/255/63                                                                                                                                                                                                                                            
      Size: 468877312 sectors a 512 bytes                                                                                                                                                                                                                                             
      Capacity: 223 GB (240065183744 bytes)                                                                                                                                                                                                                                           
      Config Status: cfg=new, avail=yes, need=no, active=unknown                                                                                                                                                                                                                      
      Attached to: #10 (SATA controller)                                                                                                                                                                                                                                              
                                                                                                                                                                                                                                                                                      
    22: IDE 00.0: 10600 Disk                                                                                                                                                                                                                                                          
      [Created at block.245]                                                                                                                                                                                                                                                          
      Unique ID: 3OOL.ZoE9_umyrt3                                                                                                                                                                                                                                                     
      Parent ID: abAj.vLABPIFBzh8                                                                                                                                                                                                                                                     
      SysFS ID: /class/block/sda                                                                                                                                                                                                                                                      
      SysFS BusID: 0:0:0:0                                                                                                                                                                                                                                                            
      SysFS Device Link:  /devices/pci0000:00/0000:00:17.0/ata1/host0/target0:0:0/0:0:0:0                                                                                                                                                                                              
      Hardware Class: disk                                                                                                                                                                                                                                                            
      Model: "ST2000LM003 HN-M"                                                                                                                                                                                                                                                       
      Vendor: "ST2000LM003"                                                                                                                                                                                                                                                           
      Device: "HN-M"                                                                                                                                                                                                                                                                  
      Revision: "0001"                                                                                                                                                                                                                                                                
      Serial ID: "S37PJ90H807475"
      Driver: "ahci", "sd"
      Driver Modules: "ahci"
      Device File: /dev/sda
      Device Files: /dev/sda,  /dev/disk/by-id/ata-ST2000LM003_HN-M201RAD_S37PJ90H807475,  /dev/disk/by-id/scsi-0ATA_ST2000LM003_HN-M_S37PJ90H807475,  /dev/disk/by-id/scsi-1ATA_ST2000LM003_HN-M201RAD_S37PJ90H807475,  /dev/disk/by-id/scsi-350004cf2127078aa,  /dev/disk/by-id/scsi-SATA_ST2000LM003_HN-M_S37PJ90H807475,  /dev/disk/by-id/wwn-0x50004cf2127078aa,  /dev/disk/by-path/pci-0000:00:17.0-ata-1
      Device Number: block 8:0-8:15
      BIOS id: 0x81
      Geometry (Logical): CHS 243201/255/63
      Size: 3907029168 sectors a 512 bytes
      Capacity: 1863 GB (2000398934016 bytes)
      Config Status: cfg=new, avail=yes, need=no, active=unknown
      Attached to: #10 (SATA controller)

  8. #8
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    Default Re: Laptop freezes due to second hard drive

    Hi
    Is ncq enable in the BIOS... sounds like disabling that may resolve the issue;
    Ref: https://bugs.launchpad.net/ubuntu/+s...ux/+bug/550559
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
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  9. #9

    Default Re: Laptop freezes due to second hard drive

    Quote Originally Posted by malcolmlewis View Post
    Hi
    Is ncq enable in the BIOS... sounds like disabling that may resolve the issue;
    Ref: https://bugs.launchpad.net/ubuntu/+s...ux/+bug/550559
    I did not find the option to disable ncq in bios but to disable
    ncq I added "libata.force=2:noncq" to kernel options.
    (acc. to https://bugs.launchpad.net/ubuntu/+s...9/comments/126)

    Now the errors seem to have gone.
    Thanks for the assistance.

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