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Thread: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

  1. #1

    Default Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Hi

    I have burnt a DVD with OpenSUSE 42.3 and verified it with Yast. I have shrunk the Windows 10 partitions to make space on the disks (M.2 SSD 256MB and 2TB HDD - with most for Suse). I have set it to boot the file: bootx64.efi and put this as priority. (UEFI Secure boot.) It can now boot the DVD and I can begin the installation but it fails early on with:
    'Your computer does not fulfill all the requirements for a graphical installation. There is either less than 96MB memory or the X server could not be started. As fallback, the text front-end of YaST2 will guide you though the installation. This front-end offers the same functionality as the graphical one, but the screens differ from those in the manual.'

    Trying to continue gets: 'Error Failed to set X11 keyboard to 'english-us''

    Then: System Probing ' Error No hard disks were found for the installation. Please check your hardware!'

    I have had many versions of Suse with several different computers and up to now I have had no problem installing a dual boot with Windows. Any suggestions what I might try next would be appreciated.

    Many thanks in anticipation.

    Schrod

  2. #2
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    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Quote Originally Posted by Schrod View Post
    ... I have set it to boot the file: bootx64.efi and put this as priority. (UEFI Secure boot.)
    Is "secureboot" en- or disabled in your UEFI? As far as i know (i do not use "secureboot"!) you need to boot "shim.efi" (not "bootx64.efi") if "secureboot" is enabled.

    Quote Originally Posted by Schrod View Post
    ... it fails early on with:
    'Your computer does not fulfill all the requirements for a graphical installation. There is either less than 96MB memory or the X server could not be started. As fallback, the text front-end of YaST2 will guide you though the installation. This front-end offers the same functionality as the graphical one, but the screens differ from those in the manual.'
    So there might be some problem with your grapghics card. What card(s) is/are build into your machine?

    Quote Originally Posted by Schrod View Post
    ... Then: System Probing ' Error No hard disks were found for the installation. Please check your hardware!'
    What tools did you use to resize your Windows partition? Do you know what other partions there are on your disks or is there just free available space?

    Regards

    susejunky

  3. #3

    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Secure boot is enabled. According to a filename search shim.efi is not on the DVD but shim-0.9-17.10.x86_64.rpm is. It was a bit of a learning curve to get it to boot the file bootx64.efi !
    The graphics card is NVIDIA GTX 1060 and the graphics work OK in Windows and even initially when I load the DVD.
    I used Windows, Disk Management, shrink volume to get some free space. The partitions are now:
    Disk 0 - 398.05GB NTFS and 1464.84GB unallocated on the hard disk
    Disk 1 - 500MB EFI System, 122.66GB NTFS OS (C), 99.71GB unallocated, 467MB Recovery, 13.96GB Recovery, 1.06GB Recovery, 16MB unallocated on the SSD.

    Thanks for your interest susejunky.

    Regards

    Schrod

  4. #4
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    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Quote Originally Posted by Schrod View Post
    Secure boot is enabled.
    Could you please try to install with "secureboot" switched off (in your UEFI)? If that succeeds you can always enable "secureboot" afterwards.

    Another thing worth trying is to disable any "FastBoot"-options in your UEFI.

    Quote Originally Posted by Schrod View Post
    ... The graphics card is NVIDIA GTX 1060
    Does your machine have integrated intel graphic as well? If so, can you define in your UEFI how much memory the intel graphics may use and can you select in your UEFI which graphic card will be used on boot?

    Regards

    susejunky

  5. #5

    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Switched off secure boot and tried booting bootx64.efi. It gets to the installation page but fails with black screen after. Incidentally, grub.efi gets the same response but with secure boot gave 'Secure Boot Violation Invalid signature detected' and didn't reach the installation page. ('Load Legacy Option Rom' is enabled and 'Attempt Legacy Boot' is Disabled)

    I can't see any "FastBoot"-options in my UEFI. Might they be called something else?
    (There are some advanced options that are enabled: 'Intel (R) SpeedStep (TM)', 'Virtualization', 'VT for Direct I/O', 'Intel (R) Ready Mode Technology'. 'SATA Operation' is set for 'RAID on', 'Deep Sleep Control' is 'Enabled in S4 and S5' - is this all OK?)

    Windows Device Manager, Display adapters, lists the Intel(R) HD Graphics 630 too. I can't see any signs of graphics card settings in UEFI.

    Thanks for your help.

    Schrod

  6. #6
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    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Turn RAID off unless you plan to run RAID.It has been noted that some manufacturers set RAID on be default .

    Try at first install menu press e to edit the boot code

    Find the line starting linux or linuxefi go to the full end of the line (it wraps) add a space and nomodeset press F10 to continue

    Note if the above works you may need to install the proprietary NVIDIA driver once installed

  7. #7
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    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Quote Originally Posted by Schrod View Post
    Switched off secure boot and tried booting bootx64.efi. It gets to the installation page but fails with black screen after. Incidentally, grub.efi gets the same response but with secure boot gave 'Secure Boot Violation Invalid signature detected' and didn't reach the installation page. ('Load Legacy Option Rom' is enabled and 'Attempt Legacy Boot' is Disabled)

    I can't see any "FastBoot"-options in my UEFI. Might they be called something else?
    (There are some advanced options that are enabled: 'Intel (R) SpeedStep (TM)', 'Virtualization', 'VT for Direct I/O', 'Intel (R) Ready Mode Technology'. 'SATA Operation' is set for 'RAID on', 'Deep Sleep Control' is 'Enabled in S4 and S5' - is this all OK?)

    Windows Device Manager, Display adapters, lists the Intel(R) HD Graphics 630 too. I can't see any signs of graphics card settings in UEFI.
    I do not have those options on my motherboard so i cant give you any advice based on facts.

    However, as gogalthorp already proposed, i would disable RAID (probably that was the reason why the installation routine could not detect your drives) and switch off any "special" intel chipset options like "Intel (R) Ready Mode Technology" and "Intel (R) SpeedStep (TM)". Disabling "Load Legacy Option Rom" might be worth a try as well. But that is all just guessing. Hopefully someone here uses the same motherboard and can give you better advice.

    Regards

    susejunky

  8. #8

    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    I'm making progress - but slowly!

    Turning SATA Operation to 'AHCI' stopped the DVD from booting and failed with Windows too. So SATA Operation is back with 'RAID on'.

    With Secure Boot enabled (and Load Legacy Option Rom disabled) I followed gogalthorp's suggestion to add a space and nomodeset to the boot code. This is where I have progressed to having a graphical installation :-)

    Language and keyboard are as normal but the next screen is rather empty. Top right is the Network configuration button which finds the ethernet and seems to be OK. In the middle is just a button labelled 'Configure iSCSI Disks'. This takes me to a page entitled 'iSCSI Initiator Overview'. The 'Service' tab has a text box labelled with 'Initiator Name' and is preloaded with 'iqn.2017-12.com.example:01:1ff0cefc9'. Next to it is a drop down box labelled 'Offload Card' with only one option - 'default (Software)'. The second tab is 'Connected Targets' with 'Interface', 'Portal Address', 'Target Name', and 'Start-Up' at the top of the page and 'Add' at the bottom. I don't know how to proceed from here.

    I am hoping that I can put OpenSUSE and Swap on the SSD and home on the hard disk but cannot yet see these 2 drives.

    Thanks again for your help.

    Schrod

  9. #9
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    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    Quote Originally Posted by Schrod View Post
    ... Turning SATA Operation to 'AHCI' stopped the DVD from booting
    Hm, i don't understand why that happens.

    Quote Originally Posted by Schrod View Post
    ... and failed with Windows too.
    Well, if Windows is installed using some RAID-level it might not be able to start in a non-RAID-mode?

    Quote Originally Posted by Schrod View Post
    ... So SATA Operation is back with 'RAID on'.
    I have no experience with RAID installations so i will not be able to support you on doing this.

    Quote Originally Posted by Schrod View Post
    ... With Secure Boot enabled (and Load Legacy Option Rom disabled) I followed gogalthorp's suggestion to add a space and nomodeset to the boot code. This is where I have progressed to having a graphical installation :-)
    Fine!

    Quote Originally Posted by Schrod View Post
    ... In the middle is just a button labelled 'Configure iSCSI Disks'. This takes me to a page entitled 'iSCSI Initiator Overview'. The 'Service' tab has a text box labelled with 'Initiator Name' and is preloaded with 'iqn.2017-12.com.example:01:1ff0cefc9'. Next to it is a drop down box labelled 'Offload Card' with only one option - 'default (Software)'. The second tab is 'Connected Targets' with 'Interface', 'Portal Address', 'Target Name', and 'Start-Up' at the top of the page and 'Add' at the bottom. I don't know how to proceed from here.
    My understanding of iSCSI is that it provides block-level access to storage devices by carrying SCSI commands over a TCP/IP networks. To me that looks like the installation routine is not detecting your local storage devices (SSD, HDD).

    Can you access any of your local storage devices (SSD, HDD) with the openSUSE rescue system (from the installation DVD) ?

    Regards

    susejunky

  10. #10

    Default Re: Problems installing 42.3 on new Dell XPS 8920 (dual boot)

    I've just tried the openSUSE rescue system and it gave me a text rescue login. Typing root gave me 'tty1:rescue:~ #' and a cursor - but I don't know what to do next.

    Any more suggestions gratefully received.

    Schrod

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