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Thread: No sound in Dell XPS 15

  1. #1
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    Unhappy No sound in Dell XPS 15

    Hi, I have problems with the sound card in a new Dell XPS15 with Leap 42.3. After a fresh installation I had sound, although I could not change the volume globally (only turn it on and off). Worse, the headphones didn't work at all. Trying to fix it, I have been reading and following the tips from here:

    https://en.opensuse.org/SDB:Audio_troubleshooting

    and here:

    https://en.opensuse.org/SDB:Intel-HDA_sound_problems

    Unfortunately, the outcome of all that is that now I have no sound at all . Therefore any sort of help might be of interest, including how to revert the sound system to its default state.

    I paste the output from alsa-info.sh at the bottom of this post. You will note that there is no sound card at all. Well, this is clearly part of my mistake, because in the fresh installation I could see the card, which was running with the driver ALC3266 (not 100% sure, I don't fully remember). To come to this situation, I have been playing with the 50-sound.conf and 50-alsa.conf files, (and no, I didn't keep a copy of the original files) which obviously are the files that contain the main problem. Their current content is:

    Code:
    install snd /sbin/install-snd-module snd $CMDLINE_OPTS
    install snd-pcm /sbin/install-snd-module snd-pcm $CMDLINE_OPTS
    install snd-seq /sbin/install-snd-module snd-seq $CMDLINE_OPTS
    Code:
    options snd-hda-intel model=dell-headset-dock enable=1 index=1
    # nS1_.nzbEQF6aDG6:Intel Corporation
    alias snd-card-0 snd-hda-intel
    I have adapted some options in the latter playing more or less randomly, but according to documentation I found in the HD-Audio-Models.txt file in the kernel source folder.

    As I say, any tip other than "reinstall the system" to overcome this problem and even better, to have a sound system 100% operative is very welcome. Thanks.



    Code:
    upload=true&script=true&cardinfo=
    !!################################
    !!ALSA Information Script v 0.4.64
    !!################################
    
    
    !!Script ran on: Sat Sep 23 13:37:56 UTC 2017
    
    
    
    
    !!Linux Distribution
    !!------------------
    
    
    Welcome to openSUSE Leap 42.3 - Kernel \r (\l). openSUSE 42.3 (x86_64) # /etc/SuSE-release is deprecated and will be removed in the future, use /etc/os-release instead NAME="openSUSE Leap" ID=opensuse ID_LIKE="suse" PRETTY_NAME="openSUSE Leap 42.3" CPE_NAME="cpe:/o:opensuse:leap:42.3" BUG_REPORT_URL="https://bugs.opensuse.org" HOME_URL="https://www.opensuse.org/"
    
    
    
    
    !!DMI Information
    !!---------------
    
    
    Manufacturer:      Dell Inc.
    Product Name:      XPS 15 9560
    Product Version:   
    Firmware Version:  1.0.3
    Board Vendor:      Dell Inc.
    Board Name:        05FFDN
    
    
    
    
    !!ACPI Device Status Information
    !!---------------
    
    
    /sys/bus/acpi/devices/ACPI0003:00/status      15
    /sys/bus/acpi/devices/ACPI000C:00/status      15
    /sys/bus/acpi/devices/DLL07BE:01/status      15
    /sys/bus/acpi/devices/DLLK07BE:00/status      15
    /sys/bus/acpi/devices/INT0E0C:00/status      15
    /sys/bus/acpi/devices/INT33A1:00/status      15
    /sys/bus/acpi/devices/INT33D5:00/status      15
    /sys/bus/acpi/devices/INT3400:00/status      15
    /sys/bus/acpi/devices/INT3403:00/status      15
    /sys/bus/acpi/devices/INT3403:01/status      15
    /sys/bus/acpi/devices/INT3403:03/status      15
    /sys/bus/acpi/devices/INT3403:04/status      15
    /sys/bus/acpi/devices/INT3403:05/status      15
    /sys/bus/acpi/devices/INT3403:06/status      15
    /sys/bus/acpi/devices/INT340E:00/status      15
    /sys/bus/acpi/devices/INT3F0D:00/status      15
    /sys/bus/acpi/devices/LNXPOWER:00/status      1
    /sys/bus/acpi/devices/LNXPOWER:01/status      1
    /sys/bus/acpi/devices/LNXPOWER:02/status      1
    /sys/bus/acpi/devices/LNXPOWER:03/status      1
    /sys/bus/acpi/devices/LNXPOWER:04/status      1
    /sys/bus/acpi/devices/LNXPOWER:05/status      1
    /sys/bus/acpi/devices/LNXPOWER:06/status      1
    /sys/bus/acpi/devices/LNXPOWER:07/status      1
    /sys/bus/acpi/devices/LNXPOWER:08/status      1
    /sys/bus/acpi/devices/LNXPOWER:09/status      1
    /sys/bus/acpi/devices/LNXPOWER:0a/status      1
    /sys/bus/acpi/devices/LNXPOWER:0b/status      1
    /sys/bus/acpi/devices/LNXPOWER:0c/status      1
    /sys/bus/acpi/devices/LNXPOWER:0d/status      1
    /sys/bus/acpi/devices/LNXPOWER:0e/status      1
    /sys/bus/acpi/devices/LNXPOWER:0f/status      1
    /sys/bus/acpi/devices/LNXPOWER:10/status      1
    /sys/bus/acpi/devices/LNXPOWER:11/status      1
    /sys/bus/acpi/devices/LNXPOWER:12/status      1
    /sys/bus/acpi/devices/LNXPOWER:13/status      1
    /sys/bus/acpi/devices/LNXPOWER:14/status      1
    /sys/bus/acpi/devices/LNXPOWER:15/status      1
    /sys/bus/acpi/devices/LNXPOWER:16/status      1
    /sys/bus/acpi/devices/MSFT0101:00/status      15
    /sys/bus/acpi/devices/PNP0103:00/status      15
    /sys/bus/acpi/devices/PNP0C02:01/status      15
    /sys/bus/acpi/devices/PNP0C02:03/status      3
    /sys/bus/acpi/devices/PNP0C02:05/status      3
    /sys/bus/acpi/devices/PNP0C04:00/status      31
    /sys/bus/acpi/devices/PNP0C09:00/status      15
    /sys/bus/acpi/devices/PNP0C0A:00/status      31
    /sys/bus/acpi/devices/PNP0C0C:00/status      15
    /sys/bus/acpi/devices/PNP0C0F:00/status      9
    /sys/bus/acpi/devices/PNP0C0F:01/status      9
    /sys/bus/acpi/devices/PNP0C0F:02/status      9
    /sys/bus/acpi/devices/PNP0C0F:03/status      9
    /sys/bus/acpi/devices/PNP0C0F:04/status      9
    /sys/bus/acpi/devices/PNP0C0F:05/status      9
    /sys/bus/acpi/devices/PNP0C0F:06/status      9
    /sys/bus/acpi/devices/PNP0C0F:07/status      9
    /sys/bus/acpi/devices/device:09/status      15
    /sys/bus/acpi/devices/device:5f/status      15
    /sys/bus/acpi/devices/device:70/status      11
    
    
    
    
    !!Kernel Information
    !!------------------
    
    
    Kernel release:    4.4.76-1-default
    Operating System:  GNU/Linux
    Architecture:      x86_64
    Processor:         x86_64
    SMP Enabled:       Yes
    
    
    
    
    !!ALSA Version
    !!------------
    
    
    Driver version:     k4.4.76-1-default
    Library version:    
    Utilities version:  1.1.4
    
    
    
    
    !!Loaded ALSA modules
    !!-------------------
    
    
    
    
    
    
    !!Sound Servers on this system
    !!----------------------------
    
    
    Pulseaudio:
          Installed - Yes (/usr/bin/pulseaudio)
          Running - Yes
    
    
    ESound Daemon:
          Installed - Yes (/usr/bin/esd)
          Running - No
    
    
    
    
    !!Soundcards recognised by ALSA
    !!-----------------------------
    
    
    --- no soundcards ---
    
    
    
    
    !!PCI Soundcards installed in the system
    !!--------------------------------------
    
    
    00:1f.3 Audio device: Intel Corporation Device a171 (rev 31)
    
    
    
    
    !!Advanced information - PCI Vendor/Device/Subsystem ID's
    !!-------------------------------------------------------
    
    
    00:1f.3 0403: 8086:a171 (rev 31) (prog-if 80)
        Subsystem: 1028:07be
    
    
    
    
    !!Modprobe options (Sound related)
    !!--------------------------------
    
    
    snd_hda_intel: model=dell-headset-dock enable=1 index=1
    
    
    
    
    !!Loaded sound module options
    !!---------------------------
    
    
    
    
    !!ALSA Device nodes
    !!-----------------
    
    
    crw-rw----+ 1 root audio 116,  1 Sep 23 15:31 /dev/snd/seq
    crw-rw----+ 1 root audio 116, 33 Sep 23 15:31 /dev/snd/timer
    
    
    
    
    !!Aplay/Arecord output
    !!--------------------
    
    
    APLAY
    
    
    aplay: device_list:270: no soundcards found...
    
    
    ARECORD
    
    
    arecord: device_list:270: no soundcards found...
    
    
    !!Amixer output
    !!-------------
    
    
    
    
    !!Alsactl output
    !!--------------
    
    
    --startcollapse--
    --endcollapse--
    
    
    
    
    !!All Loaded Modules
    !!------------------
    
    
    Module
    lp
    parport_pc
    ppdev
    parport
    st
    sd_mod
    sr_mod
    cdrom
    ctr
    ccm
    af_packet
    arc4
    rfcomm
    fuse
    nf_log_ipv6
    xt_comment
    nf_log_ipv4
    nf_log_common
    xt_LOG
    xt_limit
    ip6t_REJECT
    nf_reject_ipv6
    nf_conntrack_ipv6
    nf_defrag_ipv6
    ipt_REJECT
    nf_reject_ipv4
    xt_pkttype
    xt_tcpudp
    iptable_filter
    ip6table_mangle
    nf_conntrack_netbios_ns
    nf_conntrack_broadcast
    nf_conntrack_ipv4
    nf_defrag_ipv4
    ip_tables
    xt_conntrack
    nf_conntrack
    ip6table_filter
    ip6_tables
    iTCO_wdt
    iTCO_vendor_support
    x_tables
    bnep
    msr
    i2c_designware_platform
    i2c_designware_core
    intel_rapl
    x86_pkg_temp_thermal
    intel_powerclamp
    coretemp
    kvm_intel
    kvm
    irqbypass
    crct10dif_pclmul
    crc32_pclmul
    ghash_clmulni_intel
    snd_hda_intel
    drbg
    snd_hda_codec
    ansi_cprng
    ath10k_pci
    snd_hda_core
    snd_hwdep
    ath10k_core
    snd_pcm
    ath
    snd_timer
    mac80211
    uvcvideo
    aesni_intel
    videobuf2_vmalloc
    videobuf2_memops
    aes_x86_64
    snd
    dell_wmi
    lrw
    videobuf2_v4l2
    idma64
    sparse_keymap
    dcdbas
    gf128mul
    glue_helper
    ablk_helper
    cryptd
    pcspkr
    rtsx_pci_ms
    videobuf2_core
    serio_raw
    v4l2_common
    joydev
    hci_uart
    videodev
    btqca
    memstick
    soundcore
    btusb
    mei_me
    btrtl
    btbcm
    cfg80211
    i2c_i801
    mei
    btintel
    bluetooth
    intel_lpss_pci
    rfkill
    dell_smo8800
    tpm_crb
    pinctrl_sunrisepoint
    intel_lpss_acpi
    pinctrl_intel
    intel_lpss
    int3403_thermal
    thermal
    processor_thermal_device
    int340x_thermal_zone
    intel_soc_dts_iosf
    int3400_thermal
    shpchp
    battery
    acpi_als
    acpi_thermal_rel
    ac
    kfifo_buf
    fjes
    acpi_pad
    industrialio
    processor
    hid_multitouch
    hid_generic
    usbhid
    ext4
    crc16
    jbd2
    mbcache
    rtsx_pci_sdmmc
    mmc_core
    i915
    crc32c_intel
    nouveau
    mxm_wmi
    i2c_algo_bit
    drm_kms_helper
    syscopyarea
    sysfillrect
    sysimgblt
    fb_sys_fops
    ttm
    ahci
    xhci_pci
    libahci
    nvme
    xhci_hcd
    nvme_core
    rtsx_pci
    mfd_core
    libata
    usbcore
    drm
    usb_common
    i2c_hid
    wmi
    video
    button
    sg
    scsi_mod
    autofs4
    
    
    
    
    !!ALSA/HDA dmesg
    !!--------------
    
    
    [    7.451509] mei_me 0000:00:16.0: enabling device (0000 -> 0002)
    [    7.466174] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
    [    7.475232] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
    --
    [    7.543593] ip_tables: (C) 2000-2006 Netfilter Core Team
    [    7.577588] snd_hda_intel 0000:00:1f.3: CORB reset timeout#1, CORBRP = 0
    [    7.578850] snd_hda_intel 0000:00:1f.3: no codecs found!
    [    7.666262] ath10k_pci 0000:02:00.0: Direct firmware load for ath10k/cal-pci-0000:02:00.0.bin failed with error -2
    Last edited by onturenio; 23-Sep-2017 at 06:59. Reason: typos

  2. #2
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    Default Re: No sound in Dell XPS 15

    As you noted, with your current 50-sound.conf alsa is not recognizing your sound card.

    I recommend you delete that 50-sound.conf, reboot and see if you get basic sound (with your original audio problem) back.

    Assuming then that nominal sound was back (with your volume control problem), post then then output URL of the diagnostic script /usr/sbin/alsa-info.sh run in konsole/xterm as a regular user with PC connected to internet. No need to post the script here, just post the URL where script output was uploaded assuming you selected the Share/Upload option when script was running.

    Then AFTER that, rather do you own 50-sound.conf edits, use the YaST gui front end to tune that file. Go to YaST > Hardware > Sound and select 'edit' to configure your card. Try to avoid complex setups. All that YaST GUI front end will do is create a custom 50-sound.conf fail and force an alsa/pulse restart.

    Test your sound then and advise of any degradation or improvement.
    .

  3. #3
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    Default Re: No sound in Dell XPS 15

    Hi, thanks for the nice hints.

    I deleted the file and after TWO reboots the file was overwritten and loaded. So now I came to the former state: able to listen sound, but barely able to control it.

    By the way, this is the output of alsa-info script run as a regular user:

    http://www.alsa-project.org/db/?f=99...d1b8ebc4b53729

    OK, so let me review now the strategy you propose: to have a look at the HD-Audio-Controls.txt file, and play around with the models available. Anything else? Doing this was that broke the system the first time...

    By the way, the section that I believe is the relevant for this problem in the documentation is this:

    Code:
      
      ALC22x/23x/25x/269/27x/28x/29x (and vendor-specific ALC3xxx models)======
      laptop-amic   Laptops with analog-mic input
      laptop-dmic   Laptops with digital-mic input
      alc269-dmic   Enable ALC269(VA) digital mic workaround
      alc271-dmic   Enable ALC271X digital mic workaround
      inv-dmic    Inverted internal mic workaround
      headset-mic   Indicates a combined headset (headphone+mic) jack
      headset-mode    More comprehensive headset support for ALC269 & co
      headset-mode-no-hp-mic Headset mode support without headphone mic
      lenovo-dock     Enables docking station I/O for some Lenovos
      hp-gpio-led   GPIO LED support on HP laptops
      dell-headset-multi  Headset jack, which can also be used as mic-in
      dell-headset-dock Headset jack (without mic-in), and also dock I/O
      alc283-dac-wcaps  Fixups for Chromebook with ALC283
      alc283-sense-combo  Combo jack sensing on ALC283
      tpt440-dock   Pin configs for Lenovo Thinkpad Dock support
    PS: Believe it or not, but right now I can not access "Sound" section from Yast. It's just not there any more, but it was few days ago.

  4. #4
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    Default Re: No sound in Dell XPS 15

    Quote Originally Posted by onturenio View Post
    PS: Believe it or not, but right now I can not access "Sound" section from Yast. It's just not there any more, but it was few days ago.
    Is the yast2-sound package installed? I don't know why it wouldn't be though...
    Code:
    zypper se -i yast2-sound
    What happens if you try to launch it from a terminal window like this?
    Code:
    xdg-su -c "yast2 sound"

  5. #5
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    Default Re: No sound in Dell XPS 15

    Thanks for the fast reply. I'm sorry, I'm becoming more stupid every day . In an attempt to restore the system, I deleted and then reinstalled alsa, as well as several other things sound-related. Most likely I also deleted that yast package inadvertently. I have re-installed it and the sound section of yast is back

    I'll start playing with options later (I should work now a bit, although without music) and I'll soon report improvements/further problems as I encounter them.

    Cheers!

  6. #6
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    Default Re: No sound in Dell XPS 15

    I am not convinced changing models in the 50-sound.conf file will help here. It might, it might not.

    I note this error in the dmesg ...
    Code:
    [   14.510591] snd_hda_codec_hdmi hdaudioC0D2: Unable to sync register 0x2f0d00. -5
    That suggests to me a problem with the alsa sound driver / kernel module.

    I did a search on the ALC3266 and GNU/Linux alsao to see what I could learn.

    Arch linux wiki documents: https://wiki.archlinux.org/index.php/Dell_XPS_15 that sound works in a Dell XPS-15 but there can be some weird behaviour: For the XPS 9550 variant, sound works out of the box with the linux kernel. If you try to plug in headphones, you won't hear any output from them. Upon restart, you'll receive a Dummy Output as your sound card.

    Further there is an archlinux bug here: https://bugs.archlinux.org/task/49157

    Its possible you are in bug reporting territory, and if so, it may be worth your time to write a bug report on openSUSE kernel. There is guidance here: https://en.opensuse.org/openSUSE:Submitting_bug_reports

    Use your openSUSE username and password when logging on to bugzilla. Attach as a file attachment to the bug report the file you get by sending the command in a konsole/xterm:
    Code:
    /usr/sbin/alsa-info.sh --no-upload
    and describe the anomalous behaviour fully in the bug report. Don't bother referencing this forum thread as the openSUSE packager who will help with the bug report will not read a forum thread. Further not the openSUSE packager is a real sound expert, likelh being a key alsa-sound driver developer, and possibly the best person in GNU/Linux worldwide to look at this behaviour.

    After raising the bug report, check every few days for a response. You may be asked to do some tests or provide other specific information. After providing the needed information, be certain to clear any "need info" flag, so that the packager knows you have replied to them.

    Good luck.

  7. #7
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    Default Re: No sound in Dell XPS 15

    Thanks for the advice. I have filled a bug report (actually the webpage was working terribly, so by mistake I have reported three times the same bug... sight!). Let's see what happens...

    https://bugzilla.opensuse.org/show_bug.cgi?id=1060284

  8. #8
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    Default Re: No sound in Dell XPS 15

    Quote Originally Posted by onturenio View Post
    I have filled a bug report (actually the webpage was working terribly, so by mistake I have reported three times the same bug... sight!). Let's see what happens...

    https://bugzilla.opensuse.org/show_bug.cgi?id=1060284
    Thanks - I see they have now consolidated it into this bug report: https://bugzilla.opensuse.org/show_bug.cgi?id=1060278

  9. #9
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    Default Re: No sound in Dell XPS 15

    I have kept digging a bit. I have booted an Ubuntu live and there the sound works nicely. I saved the output from alsa-info.sh (see here) and I do not see very big differences I can use to debug this problem: same kernel module, same codec... the major difference seems to me the kernel version, that in Ubuntu is 4.10. This drives me to think that upgrading the kernel might be a workaround for this issue. I think I'm going to try it...

    PS: fast side question. In order to upgrade the kernel I only have to add the repository (http://download.opensuse.org/repositories/Kernel:/stable/standard/) and then install the proper package, taking care not to delete the old kernel in order to have a fallback plan, right?

  10. #10
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    Default Re: No sound in Dell XPS 15

    Hi, I just came to mention that it seems to work now. I updated to kernel 4.13, and right now I'm listening music through headphones.

    It's funny, because the first time I rebooted, the sound was not working at all (again dummy output). I tried setting up the sound card with Yast automatically, but instead I had a kernel panic (I hadn't seen the Caps lock light blinking since I tried compiling my own kernels, back in 2005 or so xD). After a second reboot, and having lost any hope, everything seems to work magically. But I'm not 100% sure of it yet... When I plugged the headphones they worked, but Gnome suffered a flash restart, and dmesg says that there was a segmentation fault somehow xD

    Code:
      [ 1617.970194] gnome-settings-[2182]: segfault at 174 ip 00007f711ad6df7e sp 00007fff9f4592c0 error 4 in libmedia-keys.so[7f711ad49000+3a000]
    Well, whatever. I'll post if I experience any other remarkable change, but otherwise I'd conclude that the kernel update fixed the issue.

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