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Thread: Screen freezes but can still see mouse moving

  1. #1

    Default Screen freezes but can still see mouse moving

    I have an HP ZBook 15 G2 with an NVIDIA GK208GLM [Quadro K610M] graphics card. Kernel v4.4.87-25-default. My screen continually freezes after a few hours, but my mouse still works. The screen freezes and I can't change anything except move my mouse (I see the cursor moving but can't do anything to windows, they freeze even in mid-animation sometimes). I have to do a hard reset to recover.


    I tried installing the NVIDIA drivers but it said it was blacklisting the kernel module and my attempt caused my screen resolution to become horrible so I reverted back to `drm-kmp-default` (I tried forcing it too but my screen resolution was abysmal no matter what I tried).


    1. Is this a known issue? (My searches keep finding outdated information)
    2. Is there a workaround/fix?
    3. Where can I look to help diagnose and understand the underlying issue better?

  2. #2
    Join Date
    Oct 2014
    Location
    Italy
    Posts
    2,238

    Default Re: Screen freezes but can still see mouse moving

    Apparently your laptop uses the Optimus architecture, so if you want to use the Nvidia GPU you have to install bumblebee or use other features like dri-prime (possibly not supported by kernel 4.4.x) or suse-prime (not yet ported to 42.3?), unless there is some HW trick in your BIOS to get the Intel integrated graphics out of your way.
    For optimal use of integrated graphics with an i7 4xxx processor maybe you have to uninstall the drm-kmp-default package.

    P.S.: Welcome to the openSUSE Forums!
    Tumbleweed Gnome on i7 4720HQ + Geforce GTX960M
    testing Leap 15.3

  3. #3

    Default Re: Screen freezes but can still see mouse moving

    Thanks @OrsoBruno! I'm not sold on using the NVIDIA GPU, I just don't want it to crash/freeze. I'm not a gamer, mostly just some IDEs / nvim is all I need.

  4. #4

    Unhappy Re: Screen freezes but can still see mouse moving

    Quote Originally Posted by OrsoBruno View Post
    Apparently your laptop uses the Optimus architecture, so if you want to use the Nvidia GPU you have to install bumblebee or use other features like dri-prime (possibly not supported by kernel 4.4.x) or suse-prime (not yet ported to 42.3?), unless there is some HW trick in your BIOS to get the Intel integrated graphics out of your way.
    For optimal use of integrated graphics with an i7 4xxx processor maybe you have to uninstall the drm-kmp-default package.

    P.S.: Welcome to the openSUSE Forums!
    Well I tried bumblebee and now I just get a black screen. No GUI, not even a login prompt. I created a btrfs snapshot first so should be able to roll back but looks like I'll have to try another approach!

  5. #5
    Join Date
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    Location
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    Posts
    2,238

    Default Re: Screen freezes but can still see mouse moving

    Quote Originally Posted by danzek View Post
    Well I tried bumblebee and now I just get a black screen. No GUI, not even a login prompt. I created a btrfs snapshot first so should be able to roll back but looks like I'll have to try another approach!
    Since most of your work can be done on the integrated graphics apparently, try uninstalling drm-kmp-default and see if you get a stable desktop in the first place.
    Then you can try something else to engage the Nvidia chip when you need it.
    Tumbleweed Gnome on i7 4720HQ + Geforce GTX960M
    testing Leap 15.3

  6. #6

    Default Re: Screen freezes but can still see mouse moving

    You could try to uninstall the package drm-kmp-default (without installing the nvidia driver or bumblebee).

    That contains a backport of kernel graphics drivers from later kernels (4.9).
    Its purpose actually is to fix problems with (newer) intel chips, but apparently can cause problems with certain chips too.
    Last edited by wolfi323; 20-Sep-2017 at 10:27.

  7. #7

    Default Re: Screen freezes but can still see mouse moving

    I think that uninstalling drm-kmp-default did the trick (fingers crossed). Thanks for all of your help everyone! I also discovered several issues in my xsession log due to modules looking for file names with hyphens where the actual files don't have hyphens. I added symlinks and that seems to have resolved all of those except for plasma-popupapplet.desktop (I don't have this file as far as I can tell). So hopefully between all the suggestions here and the few tweaks I've done along the way, I'll now have a stable Plasma desktop experience!

    Again, THANK YOU!

  8. #8

    Default Re: Screen freezes but can still see mouse moving

    Quote Originally Posted by danzek View Post
    I also discovered several issues in my xsession log due to modules looking for file names with hyphens where the actual files don't have hyphens. I added symlinks and that seems to have resolved all of those except for plasma-popupapplet.desktop (I don't have this file as far as I can tell).
    This should definitely not be necessary though.

  9. #9

    Default Re: Screen freezes but can still see mouse moving

    Quote Originally Posted by wolfi323 View Post
    This should definitely not be necessary though.
    Yeah, probably not. But at least it isn't crashing now. I do have a new issue now, though:

    Code:
    UnmapNotify: 604
    powerdevil: Can't contact ck
    powerdevil: set screen brightness value:  99
    powerdevil: Udev device changed "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0" "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0"
    UnmapNotify: 90177550
    UnmapNotify: 90177550
    CreateNotify: 90177561
    QXcbConnection: XCB error: 3 (BadWindow), sequence: 19254, resource id: 90177561, major code: 18 (ChangeProperty), minor code: 0
    Grab Released
    QXcbConnection: XCB error: 3 (BadWindow), sequence: 35960, resource id: 67108865, major code: 15 (QueryTree), minor code: 0
    lock called
    Lock window Id:  33554459
    CreateNotify: 33554459
    CreateNotify: 52428803
    CreateNotify: 52428809
    CreateNotify: 52428813
    CreateNotify: 52428814
    CreateNotify: 52428816
    MapNotify: 52428814
    MapNotify: 33554459
    CreateNotify: 52428819
    powerdevil: Screen brightness value:  99
    powerdevil: Screen brightness value:  99
    powerdevil: Kbd backlight brightness value:  0
    powerdevil: Can't contact ck
    powerdevil: set screen brightness value:  50
    powerdevil: Udev device changed "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0" "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0"
    powerdevil: Screen brightness value:  50
    powerdevil: Can't contact ck
    powerdevil: set screen brightness value:  12
    powerdevil: Udev device changed "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0" "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0"
    powerdevil: Screen brightness value:  12
    powerdevil: Can't contact ck
    powerdevil: set screen brightness value:  0
    powerdevil: Udev device changed "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0" "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0"
    CreateNotify: 604
    MapNotify: 604
    powerdevil: Kbd backlight brightness value:  0
    libkcups: Renew-Subscription last error: 0 successful-ok
    libkcups: Renew-Subscription last error: 0 successful-ok
    libkcups: Renew-Subscription last error: 0 successful-ok
    libkcups: Renew-Subscription last error: 0 successful-ok
    UnmapNotify: 604
    powerdevil: Can't contact ck
    powerdevil: set screen brightness value:  99
    powerdevil: Udev device changed "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0" "/sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0/backlight/acpi_video0"
    UnmapNotify: 52428814
    UnmapNotify: 52428814
    CreateNotify: 52428825
    QXcbConnection: XCB error: 3 (BadWindow), sequence: 51997, resource id: 52428825, major code: 18 (ChangeProperty), minor code: 0
    Grab Released
    
    The screen never turns off after inactivity while logged out anymore. Not a critical issue by any means, but it means I'm using more power. The main issue seems to be:

    Code:
    powerdevil: Can't contact ck


    I thought it might have had something to do with having Chrome open due to this, but after closing Chrome the behavior persisted. Not a huge deal by any means, but it worked before uninstalling
    rm-kmp-default. But no crashes!

  10. #10

    Default Re: Screen freezes but can still see mouse moving

    Quote Originally Posted by danzek View Post
    The screen never turns off after inactivity while logged out anymore.
    Ehm, could it be that there is a typo?

    Or do you really mean while logged *out*?
    That would be the login screen then, right?

    Not a critical issue by any means, but it means I'm using more power. The main issue seems to be:

    Code:
    powerdevil: Can't contact ck

    No, that's normal.
    ConsoleKit is not used any more in openSUSE since years, in favor of systemd's logind.

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