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Thread: Please HELP. Recent updates broke my system.

  1. #1
    heyjoe NNTP User

    Exclamation Please HELP. Recent updates broke my system.

    Details:

    https://bugzilla.opensuse.org/show_bug.cgi?id=1054613

    I would be grateful if someone could help. The computer is practically unusable right now.

  2. #2
    Join Date
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    29,840

    Default Re: Please HELP. Recent updates broke my system.

    IMHO the best way is to ask here first for help (btw, not by putting "Please Help" in the title of the thread, these threads are for asking help, we all know that).

    Then, after a discussion here, which maybe may even lead to a solution, the conclusion might be that filing a bug is needed (or not).

    What do you suggest that members here will do?
    Henk van Velden

  3. #3
    heyjoe NNTP User

    Default Re: Please HELP. Recent updates broke my system.

    Quote Originally Posted by hcvv View Post
    IMHO the best way is to ask here first for help (btw, not by putting "Please Help" in the title of the thread, these threads are for asking help, we all know that).
    Sorry about the explicit accent. I am just totally lost after these updates breaking my system as I cannot use it.

    Then, after a discussion here, which maybe may even lead to a solution, the conclusion might be that filing a bug is needed (or not).

    What do you suggest that members here will do?
    I was hoping for advice from someone on how to "heal" the system. Nothing like this has ever happened to me before.

  4. #4
    Join Date
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    Default Re: Please HELP. Recent updates broke my system.

    A few questions;

    - Can you boot from grub to a previous kernel?
    - You do not seem to have the latest updates (f.ex. kernel 4.12.8) - can you boot a terminal mode and zypper ref ; zypper dup?
    .: miuku @ #opensuse @ irc.libera.chat

  5. #5
    Join Date
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    Default Re: Please HELP. Recent updates broke my system.

    And in addition to Miuku's suggestions, what about describing the symptoms here in the thread? Then we will have all in the thread and nobody needs to go additionally to bugzilla (which may lead to some people to not look at it at all, but go to an easier to understand thread).
    Henk van Velden

  6. #6
    Join Date
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    Default Re: Please HELP. Recent updates broke my system.

    @heyjoe How do you update your TW install ? Videocard involved ?\
    And, like the others already explain: Just putting a link to a bugreport here won't help much.
    ° Appreciate my reply? Click the star and let me know why.

    ° Perfection is not gonna happen. No way.

    http://en.opensuse.org/User:Knurpht
    http://nl.opensuse.org/Gebruiker:Knurpht

  7. #7
    heyjoe NNTP User

    Default Re: Please HELP. Recent updates broke my system.

    Quote Originally Posted by Miuku View Post
    A few questions;

    - Can you boot from grub to a previous kernel?
    Yes. I have 4.12.8-1 and 4.12.7-1, i.e. only current and one version before. After "the big update" (including 1222 package updates) and before yesterday's update (which updated to 4.12.8) I had an older version too (perhaps 2 months old). Before running yesterday's update I tried to boot into it but the same boot errors appeared and videos still couldn't play, i.e. it didn't resolve the issue at all.

    - You do not seem to have the latest updates (f.ex. kernel 4.12.8) - can you boot a terminal mode and zypper ref ; zypper dup?
    I updated this morning running 'zypper dup --no-allow-vendor-change' as usual. And yes, I can boot in console mode.

    Quote Originally Posted by hcvv View Post
    And in addition to Miuku's suggestions, what about describing the symptoms here in the thread? Then we will have all in the thread and nobody needs to go additionally to bugzilla (which may lead to some people to not look at it at all, but go to an easier to understand thread).
    Quote Originally Posted by Knurpht View Post
    @heyjoe How do you update your TW install ? Videocard involved ?\
    And, like the others already explain: Just putting a link to a bugreport here won't help much.
    Alright, here is the full history of steps performed:

    1. On 2017-08-19 I ran 'zypper dup --no-allow-vendor-change' and updated my Acer Travelmate 2410 which runs Tumbleweed. 1222 packages were updated. After rebooting I got the messages visible on this photo:



    The system could boot in XFCE normally but I could not play any video in smplayer (including videos which previously played just fine). No error messages, the playing simply stops instantly (even a single frame doesn't show).

    Another issue which appeared: when accessed via SSH YaST interface started showing strange symbols (but they don't appear when running console YaST on the laptop itself):



    2. On 2017-08-26 I wanted to add another user to the system (just to test). After logging into XFCE and running YaST I entered the root password as it asked but the YaST window didn't appear at all. No messages, nothing. So I went back to console yast and added a new user there. Then I tried to login in XFCE with it. Not only it doesn't appear in the login dropdown but when trying to login XFCE says "Incorrect password, please try again" although I am 100% sure the password is correct.

    3. 2017-08-28

    Continuing further I noticed that the home folder of the test user was not created at all. I created it manually as root and tried to assign its proper ownership <username>:users. But then I received a message that such user does not exist. And when I went to yast (from console as the only option) I found that the user was not created at all. So I had to do it using regular console command which worked as expected. Obviously something in yast didn't work as expected. Anyway I deleted the test user after that as I didn't need it any more. So only my main user which I use regularly remained.

    Today I decided to run zypper update again (zypper dup --no-allow-vendor-change as usual) hoping that things may have been fixed.

    The result is:

    Now I can't even use XFCE normally. When I login I get an error window:

    Unable to contact setting server
    Failed to connect to socket /run/user/1000
    bus: connection refused
    I click the Close button after which the XFCE mouse logo appears and a clock mouse cursor. Then a blank XFCE desktop appears with a file manager window on it and another:

    Unable to get connection to the message bus session
    Failed to connect to socket /run/user/1000
    bus: connection refused
    I press Close, it appears one more time and after the second press of Close it disappears. But the XFCE system is practically unusable as neither the bar below appears nor anything else.

    Meanwhile in an older bug report (which was related to similar video driver errors but which did not affect system usability) someone suggested that I paste a 'journalctl -k' so I am providing this just as up-to-date extra info is someone here may consider it useful:

    http://paste.opensuse.org/4b5ba1fd

  8. #8
    heyjoe NNTP User

    Default Re: Please HELP. Recent updates broke my system.

    Can anyone help please?

  9. #9
    Join Date
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    Default Re: Please HELP. Recent updates broke my system.

    Unfortunately I do not have a solution for your problem but yesterday (or the day before?) they released a _ton_ of updates - you definitely should dup now. (no allow is no longer needed, it's the default on TW)

    Make sure you have no locks; zypper ll
    .: miuku @ #opensuse @ irc.libera.chat

  10. #10
    Join Date
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    Piemont
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    Default Re: Please HELP. Recent updates broke my system.

    Are your permissions in place?
    Code:
    ls -l /run/user/1000
    loyalty returns to those who practice it

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