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Thread: Opensuse 13.1 - Unable to mount USB Drive

  1. #1
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    Default Opensuse 13.1 - Unable to mount USB Drive

    The device is a Seagate Backup Plus 4TB USB 3.0 Portable HDD STDR4000300.


    Intended use is as backup drive for a server running Opensuse 13.1 KDE.


    The device auto-mounts normally under Opensuse 42.2 KDE but not under Opensuse 13.1 KDE.


    The following diagnostic output obtained under Opensuse 13.1 may assist:

    Code:
    # dmesg | tail[ 1549.784989] usb 2-1.8: Product: BUP BK
    [ 1549.784991] usb 2-1.8: Manufacturer: Seagate
    [ 1549.784994] usb 2-1.8: SerialNumber: NA7P0T05
    [ 2026.847263] usb 2-1.8: USB disconnect, device number 11
    [ 5602.798382] usb 2-1.8: new high-speed USB device number 12 using ehci-pci
    [ 5602.943812] usb 2-1.8: New USB device found, idVendor=0bc2, idProduct=ab28
    [ 5602.943818] usb 2-1.8: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [ 5602.943821] usb 2-1.8: Product: BUP BK
    [ 5602.943823] usb 2-1.8: Manufacturer: Seagate
    [ 5602.943826] usb 2-1.8: SerialNumber: NA7P0T05
    
    
    # lsmod |grep usb 
    usb_storage            62302  0 
    dvb_usb_dib0700       144311  7 
    dib7000p               38420  3 dvb_usb_dib0700
    dib0090                38185  1 dvb_usb_dib0700
    dib7000m               22858  1 dvb_usb_dib0700
    dib0070                18232  3 dvb_usb_dib0700
    dvb_usb                28311  1 dvb_usb_dib0700
    dib8000                61498  1 dvb_usb_dib0700
    dvb_core              125658  3 dib7000p,dvb_usb,dib8000
    dib3000mc              23239  1 dvb_usb_dib0700
    rc_core                32171  4 rc_dib0700_rc5,dvb_usb_dib0700,dvb_usb
    dibx000_common         18752  5 dvb_usb_dib0700,dib7000p,dib7000m,dib8000,dib3000mc
    snd_usb_audio         159188  1 
    snd_usbmidi_lib        25137  1 snd_usb_audio
    snd_rawmidi            35110  1 snd_usbmidi_lib
    snd_hwdep              13602  2 snd_usb_audio,snd_hda_codec
    snd_pcm               110211  6 snd_usb_audio,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_pcm_oss
    snd                    87596  27 snd_usb_audio,snd_usbmidi_lib,snd_rawmidi,snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm_oss,snd_pcm,snd_seq,snd_seq_device,snd_timer,snd_mixer_oss
    
    
    # lsusb
    Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub                                                                                                               
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub                                                                                                                          
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub                                                                                                                          
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub                                                                                                                          
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub                                                                                                                          
    Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub                                                                                                                          
    Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub                                                                                                                          
    Bus 002 Device 003: ID 0ac8:c315 Z-Star Microelectronics Corp.                                                                                                                          
    Bus 002 Device 004: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB                                                                                                                 
    Bus 002 Device 005: ID 1415:0003 Nam Tai E&E Products Ltd. or OmniVision Technologies, Inc.                                                                                             
    Bus 002 Device 006: ID 045e:0039 Microsoft Corp. IntelliMouse Optical                                                                                                                   
    Bus 002 Device 012: ID 0bc2:ab28 Seagate RSS LLC

    The device is not listed by fdisk -l and not shown by Yast Partitioner.


    How can I mount this device under Opensuse 13.1 KDE?

    [Sorry, can't fix error in subject line.]
    Last edited by Tallowwood; 02-Jan-2017 at 23:54. Reason: subject line error

  2. #2
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Leap is using a much later kernel, so if you really wanted to stay with openSUSE 13.1 you'd need to upgrade the kernel. You should be aware that 13.1 is well past EOL though...

    https://en.opensuse.org/Lifetime

  3. #3
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Thanks. I'm very grateful for the Evergreen team's support for 13.1 [patches and updates are still being uploaded to main repos] and I'm a bit lazy to rebuild the server until I have to. I would like to know more about kernel upgrade options if you would point me to relevant resources.

  4. #4
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Quote Originally Posted by Tallowwood View Post
    Thanks. I'm very grateful for the Evergreen team's support for 13.1 [patches and updates are still being uploaded to main repos] and I'm a bit lazy to rebuild the server until I have to. I would like to know more about kernel upgrade options if you would point me to relevant resources.
    The Evergreen support will end within a few days (if not already), so you should reconsider your lazyness.

    Also trying to move to a new kernel on 13.1 might not be easier (and certainly a dead alley) compared to upgrading to Leap 42.2.
    Henk van Velden

  5. #5
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Looks like a common sense consensus is building among respected responders, and I agree. I am running 42.2 on my main desktop but also dealing with lots of little annoyances (too minor to raise here) that don't arise with oldschool 13.1.

    In this case the older 13.1 kernel version seems be causing the problem. I have since tested with a laptop running 13.1 KDE (no automount, no /dev tree entry) and another system running windows 7 with service pack 1 (full automount service there, thank-you Microsoft).

    I had hoped there may be a simple solution with some fs, usb or udev library missing from this old system. Seems it is not to be.

    I am ever grateful for 'down to earth' support from all quarters of the globe on this wonderful forum.

  6. #6
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Quote Originally Posted by Tallowwood View Post
    Looks like a common sense consensus is building among respected responders, and I agree. I am running 42.2 on my main desktop but also dealing with lots of little annoyances (too minor to raise here) that don't arise with oldschool 13.1.

    In this case the older 13.1 kernel version seems be causing the problem. I have since tested with a laptop running 13.1 KDE (no automount, no /dev tree entry) and another system running windows 7 with service pack 1 (full automount service there, thank-you Microsoft).

    I had hoped there may be a simple solution with some fs, usb or udev library missing from this old system. Seems it is not to be.

    I am ever grateful for 'down to earth' support from all quarters of the globe on this wonderful forum.
    Solution is simple:

    As root, issue this command:
    Code:
    modprobe -v uas
    If your external drive suddenly appears, it is because of a previous bug (now fixed) in uas.

    As a result of the bug, then unresolvable, uas was blacklisted.

    If the above command works, then edit /etc/modprobe.d/50-blacklist.conf and remark out the line (put a # & space at the front of the line):
    Code:
    blacklist uas
    This mostly effects external HDs 3TB and larger.

    ... However, I still advise -- as others here have -- that you LEAP forward into the future.
    -Gerry Makaro
    Fraser-Bell Info Tech
    Solving Tech Mysteries since the Olden Days!
    ~~
    If I helped you, consider clicking the Star at the bottom left of my post.

  7. #7
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    I guess it's worth a shot. I recall that bug, not sure that using uas is wise though (depending on kernel version)
    https://lists.opensuse.org/opensuse-.../msg00002.html

    Another option mentioned there that might also work...
    2. Keep uas blacklisted and allow usb-storage to be used for your UAS
    capable device. This can be achieved by adding line like

    options usb-storage quirks=0xVVVV:0xPPPP:u

    with VVVV and PPPP replaced by USB vendor and product id of your device
    (these can be found in lsusb output on system where the device works) to
    file /etc/modprobe.d/99-local.conf Again, run "mkinitrd -f" and reboot.

  8. #8
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Quote Originally Posted by deano_ferrari View Post
    I guess it's worth a shot. I recall that bug, not sure that using uas is wise though (depending on kernel version)
    https://lists.opensuse.org/opensuse-.../msg00002.html

    Another option mentioned there that might also work...
    The bug was fixed and the patch brought down about a year ago. I have been using uas flawlessly on multiple external drives for almost that long, now. Throughput is (relatively) blazingly fast and passes all integrity checks.
    -Gerry Makaro
    Fraser-Bell Info Tech
    Solving Tech Mysteries since the Olden Days!
    ~~
    If I helped you, consider clicking the Star at the bottom left of my post.

  9. #9
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Quote Originally Posted by Fraser_Bell View Post
    The bug was fixed and the patch brought down about a year ago. I have been using uas flawlessly on multiple external drives for almost that long, now. Throughput is (relatively) blazingly fast and passes all integrity checks.
    For Evergreen? Good to know if that's the case. The vast majority of us have moved on anyway

  10. #10
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    Default Re: Opensuse 31.1 - Unable to mount USB Drive

    Quote Originally Posted by deano_ferrari View Post
    For Evergreen? Good to know if that's the case. The vast majority of us have moved on anyway
    Yep. One of our own members pulled it down to 13.1 back then.
    -Gerry Makaro
    Fraser-Bell Info Tech
    Solving Tech Mysteries since the Olden Days!
    ~~
    If I helped you, consider clicking the Star at the bottom left of my post.

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