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Thread: Networked Epson WF-3620 scanner not working

  1. #1
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    Default Networked Epson WF-3620 scanner not working

    Hello,

    I purchased an Epson WF-3620 printer/fax/scanner. I got the printer installed. It has a static IP address of 192.168.1.11. I followed instructions on this site: http://download.ebz.epson.net/faq/li..._ls_00002.html to install iscanner. I've run "sudo nano /etc/sane.d/dll.conf", and everything but epson, epson2, and epkowa is commented out. I run YaST > Scanners, and it doesn't find anything. I attempt to run iscan, and I get the following error: "Could not send command to scanner. Check the scanner's status." I made sure the scanner works via my wife's Windows machine (I'm working on her...give me time!).

    Can anyone please provide some assistance? I'm running OpenSUSE 13.2.

    TIA!
    Mike

  2. #2
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    Default Re: Networked Epson WF-3620 scanner not working

    Please confirm that you have all the necessary scanner-related packages installed, including the network plugin (iscan-network-nt) package
    Code:
    rpm -qa|grep iscan
    There should be no need to configure the scanner with YaST.

    You'll need to edit /etc/sane.d/epkowa.conf to include an entry to reach your scanner. It's mentioned in the configuration file itself
    Code:
    # Network attached devices may be made to work by first installing the
    # (non-free) iscan-network-nt package and then adding configuration lines
    # as per information below.
    #
    # For each network attached device, you must add an entry as follows:
    #
    #   net <IP-address|hostname> [port-number]
    #
    # Ask your network administrator for the device's IP address or check
    # for yourself on the panel (if it has one).  The port-number is very
    # optional and defaults to 1865.
    # Note that network attached devices are not queried unless configured
    # in this file.
    #
    # Examples:
    #
    #net 192.16.136.2 1865
    #net 10.0.0.1
    #net scanner.mydomain.com

  3. #3
    Join Date
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    Default Re: Networked Epson WF-3620 scanner not working

    Thanks for your response.

    Quote Originally Posted by deano_ferrari View Post
    Please confirm that you have all the necessary scanner-related packages installed, including the network plugin (iscan-network-nt) package
    Code:
    rpm -qa|grep iscan
    Here is what I have:
    iscan-data-1.36.0.1.noarch
    iscan-network-nt-1.1.1-1.x86_64
    iscan-2.30.1.1.usb0.1.ltdl7.x86_64



    Quote Originally Posted by deano_ferrari View Post
    You'll need to edit /etc/sane.d/epkowa.conf to include an entry to reach your scanner. It's mentioned in the configuration file itself
    Code:
    # Network attached devices may be made to work by first installing the
    # (non-free) iscan-network-nt package and then adding configuration lines
    # as per information below.
    #
    # For each network attached device, you must add an entry as follows:
    #
    #   net <IP-address|hostname> [port-number]
    #
    # Ask your network administrator for the device's IP address or check
    # for yourself on the panel (if it has one).  The port-number is very
    # optional and defaults to 1865.
    # Note that network attached devices are not queried unless configured
    # in this file.
    #
    # Examples:
    #
    #net 192.16.136.2 1865
    #net 10.0.0.1
    #net scanner.mydomain.com
    I added the port 1865 to "net 192.168.1.11". Still get the "Could not send command to scanner. Check the scanner's status." error. I downloaded the latest (I think) drivers. How can I verify the port?

    Thanks again.
    Mike

  4. #4
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    Default Re: Networked Epson WF-3620 scanner not working

    Verify that you can ping the scanner
    Code:
    ping 192.168.1.11
    The port number defaults to 1865 so no need to add it.

    In any case, you can verify which ports the device is listening on with
    Code:
    nmap 192.168.1.11
    Note that it will also list ports associated with printing and possibly SNMP not relevant to the scanner function

    I presume you made sure that the entry is uncommented (no '#' character)? It should look like this
    Code:
    net 192.168.1.11
    Then try scanning using 'iscan' (launched from a terminal)

  5. #5
    Join Date
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    Default Re: Networked Epson WF-3620 scanner not working

    Hello,

    Thanks deano! It's up and running. I was making a mistake in my typing. As always, these forums are the best!

    Thanks again,
    Mike

  6. #6
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    Default Re: Networked Epson WF-3620 scanner not working

    Good to hear that it's all working as expected.

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