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Thread: cannot configure an HP deskjet on usb in 13.2

  1. #1

    Default cannot configure an HP deskjet on usb in 13.2

    I have an HP 6122 simple deskjet printer that I had running in 13.2 before. Then because of nvidia problems I did a fresh install. Yast2 can not discover the printer.

    hp-set up does find the printer but then hangs in step 2 in the gui version

    I recently added the http://download.opensuse.org/reposit...openSUSE_13.2/ repository and got new hplib files from there but that did not do the job

    > hp-setup -i --auto 004:002

    give me: setting up device: hp:/usb/deskjet_6122?serial=MY3AN2B3G766

    but does not go any further.

    any help would be appreciated.


  2. #2
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    Default Re: cannot configure an HP deskjet on usb in 13.2

    Go to software.opensuse.org and enter hplip; when this shows up, go to 13.2 Unsupported versions and select Printing. Install this version (3.15.4) and try again.

  3. #3
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    Default Re: cannot configure an HP deskjet on usb in 13.2

    If you still have problems after following John's advice, run (as user)
    Code:
    hp-doctor
    and examine the output for reported problems. If necessary, you can upload to http://paste.opensuse.org/
    and post the link that it generates here.

  4. #4

    Default Re: cannot configure an HP deskjet on usb in 13.2

    Quote Originally Posted by john_hudson View Post
    Go to software.opensuse.org and enter hplip; when this shows up, go to 13.2 Unsupported versions and select Printing. Install this version (3.15.4) and try again.
    When I installed the .../Printing/OpenSUSE_13.2, the version of hplip I got was 3.15.4 and this did not do the job but then I tried hp-doctor which looked like it would do the job but did not - see next reply

  5. #5

    Default Re: cannot configure an HP deskjet on usb in 13.2

    Quote Originally Posted by deano_ferrari View Post
    If you still have problems after following John's advice, run (as user)
    Code:
    hp-doctor
    and examine the output for reported problems. If necessary, you can upload to http://paste.opensuse.org/
    and post the link that it generates here.
    I ran hp-doctor and got told there were many dependencies missing and I let hp-doctor run zypper correct that. Then:

    lsusb
    Bus 004 Device 002: ID 03f0:3404 Hewlett-Packard DeskJet 6122

    > hp-setup -i --auto 004:002

    Setting up device: hp:/usb/deskjet_6122?serial=MY3AN2B3G766
    ---------------------| PRINT QUEUE SETUP |
    ---------------------


    Using queue name: deskjet_6122
    Locating PPD file... Please wait.
    error: No PPD found for model deskjet_6122 using old algorithm.
    error: Unable to find an appropriate PPD file.
    Please enter the full filesystem path to the PPD file to use (q=quit) :
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
    Description for the file: HP Deskjet 6122, hpcups 3.15.4
    Adding print queue to CUPS:
    Device URI: hp:/usb/deskjet_6122?serial=MY3AN2B3G766
    Queue name: deskjet_6122
    PPD file: /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
    Location:
    Information: deskjet 6122 Device (Automatically setup by HPLIP)
    error: Printer queue setup failed. Error : successful-ok-ignored-or-substituted-attributes

    I also tried running hp-setup again with the PPD:
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122-hpijs.ppd.gz

    but that did not help either.

    I am willing to try a few more things, perhaps, even going back to the 3.14.6
    Also, I did not run hp-setup as root but as myself.

  6. #6
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    Default Re: cannot configure an HP deskjet on usb in 13.2

    Ok, open CUPS at localhost:631/, select Printers and then your printer and then Administration>Modify printer. You will be asked for the root password. Go through several options (accepting them) until you get to the PPD options - it will probably take ages to scroll through the choices until you reach the 6122 but try each of the PPDs.

    In other words, I am saying: Don't use hp-setup. This may not work but it did for me after neither YaST nor hp-setup were able to solve the problem when I purchased a new HP printer.

    There is also a pair of gutenprint PPDs if that does not work.
    Last edited by john_hudson; 07-Jun-2015 at 14:45. Reason: Additional information

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    Default Re: cannot configure an HP deskjet on usb in 13.2

    I am willing to try a few more things, perhaps, even going back to the 3.14.6
    Yes, that might be worth a shot.

    FWIW, I'm seeing other failed reports online with those using 3.15.4

    https://answers.launchpad.net/hplip/+question/266381
    https://forum.manjaro.org/index.php?topic=22914.0

    Try configuring in GUI mode
    Code:
    su -c hp-setup

  8. #8

    Default Re: cannot configure an HP deskjet on usb in 13.2

    Quote Originally Posted by deano_ferrari View Post
    Yes, that might be worth a shot.

    FWIW, I'm seeing other failed reports online with those using 3.15.4

    https://answers.launchpad.net/hplip/+question/266381
    https://forum.manjaro.org/index.php?topic=22914.0

    Try configuring in GUI mode
    Code:
    su -c hp-setup
    A new version of CUPS came through from the openSUSE Printing repository so I updated my hplip installs to 3.15.4

    tried the gui version and when it could not find a PPD it asked me to browse and pick one. Clicked the browse button and goot

    error: No appropriate print PPD file found for model deskjet_6122
    klauncher(6155) kdemain: No DBUS session-bus found. Check if you have started the DBUS server.
    kdeinit4: Communication error with launcher. Exiting!
    Segmentation fault

    > ps aux | grep dbus

    gives me this so it looks like dbus is running


    message+ 838 0.0 0.0 33136 4492 ? Ss 10:56 0:01 /bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation
    ken 1717 0.0 0.0 14184 1724 ? S 11:00 0:00 /usr/bin/dbus-launch --sh-syntax --exit-with-session /usr/bin/ssh-agent /usr/bin/gpg-agent --sh --daemon --keep-display --write-env-file /home/ken/.gnupg/agent.info-quad2:0 /etc/X11/xinit/xinitrc
    ken 1718 0.0 0.0 32608 2816 ? Ss 11:00 0:00 /bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
    root 2162 0.0 0.0 14188 1864 ? S 11:01 0:00 /bin/dbus-launch --autolaunch 4ed603cd18304c8d9216b69334cdeb3a --binary-syntax --close-stderr
    root 2163 0.0 0.0 32096 300 ? Ss 11:01 0:00 /bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
    ken 6169 0.0 0.0 10524 1612 pts/11 S+ 11:53 0:00 grep dbus

    searching with Google brings me to a lot of problems like this but I have never seen a solution.

    Ken

  9. #9
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    Default Re: cannot configure an HP deskjet on usb in 13.2

    When you get the (empty) list of PPDs in CUPS, choose Another Make/Manufacturer and on the next page Choose file. The PPDs on my system are:
    Code:
    /usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.ppd.gz
    /usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.sim.ppd.gz
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122-hpijs.ppd.gz
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
    Try one of these and see whether that helps.

  10. #10

    Default Re: cannot configure an HP deskjet on usb in 13.2

    Quote Originally Posted by john_hudson View Post
    When you get the (empty) list of PPDs in CUPS, choose Another Make/Manufacturer and on the next page Choose file. The PPDs on my system are:
    Code:
    /usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.ppd.gz
    /usr/share/cups/model/gutenprint/5.2/C/stp-hp-dj_6122.5.2.sim.ppd.gz
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122-hpijs.ppd.gz
    /usr/share/cups/model/manufacturer-PPDs/hplip/hp-deskjet_6122.ppd.gz
    Try one of these and see whether that helps.
    sorry, my previous message was a bit misleading. While I did update CUPS, I tried the installation with hp-set in gui mode. It bombs when I click on the widget button to select a PPD file.

    Just tried CUPS again and it could not even find the printer.

    At this point I am thinking of just hooking the printer up to a different computer or trying the tumbleweed release. The latter is pretty drastic just to fix a printer.

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