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Thread: Firefox crashes on startup after recent system update

  1. #1
    Join Date
    Jul 2008
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    Default Firefox crashes on startup after recent system update

    After doing a regular "zypper up", firefox now crashes on startup. The browser doesn't even pop-up but I do get a crash report dialog. I've tried the following so far:


    • start firefox with a new profile (fails),
    • delete ".mozilla" directory completely and start firefox (fails),
    • create new user and start firefox (fails),
    • downgrade firefox (fails), and finally
    • start firefox in safe-mode (works).


    So starting firefox in safe-mode is the only thing that works. So I think I've eliminated anything to do with my profile and narrowed it down to maybe a pluggin or a shared library?

    Something was updated that's causing the problem, but I don't have a clue what it could be. So I'm hoping someone can help me troubleshoot this.

    Currently my firefox is at version 34.0.5 and it was installed from the mozilla repo. Oh, and I'm using version 12.3 with KDE 4.10.5.

    Thanks in advance.

  2. #2

    Default Re: Firefox crashes on startup after recent system update

    the same: openSuse 12.3, Firefox 34.0.5 could be accessed only in safe mode also after today's system update

  3. #3
    Join Date
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    Default Re: Firefox crashes on startup after recent system update

    I have exactly the same problem, also after an update, with the following report being generated:

    Add-ons: trackerfox%40bustany.org:0.14.4,susefox%40opensuse.org:1.0.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,langpack-es-AR%40firefox.mozilla.org:34.0.5,langpack-zh-TW%40firefox.mozilla.org:34.0.5,langpack-en-GB%40firefox.mozilla.org:34.0.5,langpack-hu%40firefox.mozilla.org:34.0.5,langpack-de%40firefox.mozilla.org:34.0.5,langpack-zh-CN%40firefox.mozilla.org:34.0.5,langpack-nl%40firefox.mozilla.org:34.0.5,langpack-el%40firefox.mozilla.org:34.0.5,langpack-fi%40firefox.mozilla.org:34.0.5,langpack-ko%40firefox.mozilla.org:34.0.5,langpack-pt-PT%40firefox.mozilla.org:34.0.5,langpack-da%40firefox.mozilla.org:34.0.5,langpack-pt-BR%40firefox.mozilla.org:34.0.5,langpack-ca%40firefox.mozilla.org:34.0.5,langpack-ru%40firefox.mozilla.org:34.0.5,langpack-it%40firefox.mozilla.org:34.0.5,langpack-fr%40firefox.mozilla.org:34.0.5,langpack-es-ES%40firefox.mozilla.org:34.0.5,langpack-sv-SE%40firefox.mozilla.org:34.0.5,langpack-nb-NO%40firefox.mozilla.org:34.0.5,langpack-es-CL%40firefox.mozilla.org:34.0.5,langpack-pl%40firefox.mozilla.org:34.0.5,langpack-ja%40firefox.mozilla.org:34.0.5,langpack-ar%40firefox.mozilla.org:34.0.5,langpack-cs%40firefox.mozilla.org:34.0.5
    BuildID: 2014112600
    CrashTime: 1418297405
    EMCheckCompatibility: true
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1418292663
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 182
    StartupTime: 1418297401
    Theme: classic/1.0
    Throttleable: 1
    Vendor: Mozilla
    Version: 34.0.5
    useragent_locale: chrome://global/locale/intl.properties

    This report also contains technical information about the state of the application when it crashed.

    PS. How do you open Firefox in safe mode?

  4. #4
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    Default Re: Firefox crashes on startup after recent system update

    PS. Rather oddly, there are now TWO Firefox icons in the System/Show Applications menu!

  5. #5
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    Default Re: Firefox crashes on startup after recent system update

    Quote Originally Posted by Crossbone View Post
    PS. How do you open Firefox in safe mode?
    Oh, for safe mode type "firefox -safe-mode" in a term window (command line). Oh, I didn't get the two icons; still only one.

    It seems the crash might be related to "libsqlite3.so.0.8.6". I tried to uninstall it but zypper wanted to pretty much uninstalled my entire system, so I aborted. But I could have downgraded it... didn't think of that at the time. I'll try that when I have a chance.

  6. #6
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    Default Re: Firefox crashes on startup after recent system update

    Thanks for that. I am however a complete novice and am not sure how you do that.

    I guess I go to Gnome Terminal, but what then? Just assume I'm 3! I can follow simple instructions but nothing else....

    I need to access Firefox because of bookmarks on there that are key to my job.

    Thanks for your patience.

  7. #7
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    Default Re: Firefox crashes on startup after recent system update

    Unfortunately "safe-mode" won't have your bookmarks, addons, or any plugins. Those are all disabled.

    But if you want to try, just type "firefox -safe-mode" in the gnome terminal window.

  8. #8
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    Default Re: Firefox crashes on startup after recent system update

    Thanks for that. I did manage to open my email at least, although the bookmarks, although backed up on a laptop, are a real loss.

    Do you think that this problem will be sorted out by someone and a patch sent out? If not, what on earth are we to do?!

  9. #9
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    Default Re: Firefox crashes on startup after recent system update

    Actually, the bookmarks are accessible in safe mode! And that's despite a pop-up message saying they wouldn't be

  10. #10
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    Default Re: Firefox crashes on startup after recent system update

    Oh, good.

    So for the time being I'm using Chrome, or you can also use Konqueror. I'm going to continue troubleshooting and hopefully we'll get some help from this fine community. But if I can't eventually solve it, I'll just bite the bullet and upgrade to 13.2.

    By the way, which version are you using? 12.3 as well?

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