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Thread: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

  1. #1

    Default ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    13.1 recently upgraded from 12.2 where scanning with XSane worked. Neither XSane nor simple-scan find the scanner

    XSane with error: Failed to open device 'naish:libusb:003:005' Device busy
    simple-scan with error: Unable to connect to scanner


    :~> lsusb
    Bus 003 Device 005: ID 03f0:0205 Hewlett-Packard ScanJet 3300c
    :~> scanimage -T -d plustek:libusb:003:005
    scanimage: open of device plustek:libusb:003:005 failed: Error during device I/O

    Unplugging and plugging scanner produces the following output in 'messages'
    2014-09-01T09:35:05.119132-03:00 murdoch kernel: [146249.353437] usb 3-3: USB disconnect, device number 5
    2014-09-01T09:35:05.139400-03:00 murdoch colord: device removed: sysfs-Hewlett-Packard-HP_ScanJet_3300C
    2014-09-01T09:35:07.125709-03:00 murdoch kernel: [146251.357596] usb 3-3: new full-speed USB device number 6 using ohci-pci
    2014-09-01T09:35:07.276494-03:00 murdoch kernel: [146251.508528] usb 3-3: New USB device found, idVendor=03f0, idProduct=0205
    2014-09-01T09:35:07.276538-03:00 murdoch kernel: [146251.508542] usb 3-3: New USB device strings: Mfr=2, Product=4, SerialNumber=0
    2014-09-01T09:35:07.276541-03:00 murdoch kernel: [146251.508549] usb 3-3: Product: HP ScanJet 3300C
    2014-09-01T09:35:07.276568-03:00 murdoch kernel: [146251.508554] usb 3-3: Manufacturer: Hewlett-Packard
    2014-09-01T09:35:07.284752-03:00 murdoch logger: udev hpmud.rules runs hp-firmware to test if HP device with USB vendor ID 03f0 and USB product ID 0205 at USB bus ID 003 and USB device ID 006 needs firmware and if yes to upload it
    2014-09-01T09:35:07.523920-03:00 murdoch hp-firmware: hp-firmware[24306]: error: Invalid USB Device ID or USB bus ID. No device found.
    2014-09-01T09:35:07.561704-03:00 murdoch colord: Device added: sysfs-Hewlett-Packard-HP_ScanJet_3300C

    :~> hp-firmware
    [...]
    error: No devices that support firmware download found.

    I'm not sure what else to check to see why this scanner does not work in 13.1?

    Any assistance would be much appreciated.

    David Murdoch

  2. #2
    Join Date
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    Posts
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    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    Did you set up the scanner in Yast? Also if needed you may need to install drivers

  3. #3
    Join Date
    Oct 2011
    Location
    Germany (Ore Mountains)
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    427

    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    If you use hplip software/drivers you may need to activate hpaio by un-commenting the corresponding line in /etc/sane.d/dll.conf.
    This solved a comparable problem for me lately.

    Hendrik

  4. #4

    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    I did use Yast to setup the scanner and the lines with hpaio are uncommented. Thanks. HPLIP does not find any installed HP devices but Yast did.

    In Yast the drivers are shown thus:

    Driver Scanner
    hpaio No driver recognized by this driver
    niash Hewlett-Packard ScanJet 3300C at niash:libusb:003:006

  5. #5
    Join Date
    Jun 2008
    Location
    West Yorkshire, UK
    Posts
    3,441

    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    Not sure what is going on but http://h20565.www2.hp.com/portal/sit...p4ts.oid=18406 says that the HP Scanjet 3300cse is not an HP product. I note that it was first sold at least ten years ago; so HP may have withdrawn support for it.

    I note that some older HP printers are now supported by OpenPrinting rather than HP.

  6. #6
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    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    Quote Originally Posted by davidjmurdoch View Post
    13.1 recently upgraded from 12.2 where scanning with XSane worked. Neither XSane nor simple-scan find the scanner

    XSane with error: Failed to open device 'naish:libusb:003:005' Device busy
    simple-scan with error: Unable to connect to scanner

    Code:
    :~> lsusb
    Bus 003 Device 005: ID 03f0:0205 Hewlett-Packard ScanJet 3300c
    :~> scanimage -T -d plustek:libusb:003:005
    scanimage: open of device plustek:libusb:003:005 failed: Error during device I/O
    Why did you specify 'plustek' above? According to sane documentation, your HP330C is supported by the 'niash' driver (note the spelling).

    Try testing again using
    Code:
    scanimage -T -d niash
    This will scan the entire USB-bus, and your device should be reported/interrogated accordingly.

    It may be helpful to make sure that /etc/sane.d/dll.conf contains the uncommented 'niash' backend like this
    Code:
    #mustek_usb2
    #nec
    niash
    #p5
    #pie
    #pint
    #pixma
    See how that goes.

    BTW, are you a member of the 'lp' group (for usb-connected scanners)?

  7. #7

    Default Re: ScanJet 3300C scanner 'not found' in 13.1 (it was in 12.2)

    Problem is solved but unfortunately I've no idea how that happened.
    sane-find-scanner still reports 'no scanner' and
    hp-probe no devices found BUT

    xsane works and scans just fine.

    Thanks for your input.

    David Murdoch


    Quote Originally Posted by davidjmurdoch View Post
    13.1 recently upgraded from 12.2 where scanning with XSane worked. Neither XSane nor simple-scan find the scanner

    XSane with error: Failed to open device 'naish:libusb:003:005' Device busy
    simple-scan with error: Unable to connect to scanner


    :~> lsusb
    Bus 003 Device 005: ID 03f0:0205 Hewlett-Packard ScanJet 3300c
    :~> scanimage -T -d plustek:libusb:003:005
    scanimage: open of device plustek:libusb:003:005 failed: Error during device I/O

    Unplugging and plugging scanner produces the following output in 'messages'
    Code:
    2014-09-01T09:35:05.119132-03:00 murdoch kernel: [146249.353437] usb 3-3: USB disconnect, device number 5
    2014-09-01T09:35:05.139400-03:00 murdoch colord: device removed: sysfs-Hewlett-Packard-HP_ScanJet_3300C
    2014-09-01T09:35:07.125709-03:00 murdoch kernel: [146251.357596] usb 3-3: new full-speed USB device number 6 using ohci-pci
    2014-09-01T09:35:07.276494-03:00 murdoch kernel: [146251.508528] usb 3-3: New USB device found, idVendor=03f0, idProduct=0205
    2014-09-01T09:35:07.276538-03:00 murdoch kernel: [146251.508542] usb 3-3: New USB device strings: Mfr=2, Product=4, SerialNumber=0
    2014-09-01T09:35:07.276541-03:00 murdoch kernel: [146251.508549] usb 3-3: Product: HP ScanJet 3300C
    2014-09-01T09:35:07.276568-03:00 murdoch kernel: [146251.508554] usb 3-3: Manufacturer: Hewlett-Packard
    2014-09-01T09:35:07.284752-03:00 murdoch logger: udev hpmud.rules runs hp-firmware to test if HP device with USB vendor ID 03f0 and USB product ID 0205 at USB bus ID 003 and USB device ID 006 needs firmware and if yes to upload it
    2014-09-01T09:35:07.523920-03:00 murdoch hp-firmware: hp-firmware[24306]: error: Invalid USB Device ID or USB bus ID. No device found.
    2014-09-01T09:35:07.561704-03:00 murdoch colord: Device added: sysfs-Hewlett-Packard-HP_ScanJet_3300C
    :~> hp-firmware
    [...]
    error: No devices that support firmware download found.

    I'm not sure what else to check to see why this scanner does not work in 13.1?

    Any assistance would be much appreciated.

    David Murdoch

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