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Thread: Simply does not work and freezes/shuts down unexpectedly

  1. #1
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    Default Simply does not work and freezes/shuts down unexpectedly

    Hi all,

    After years with an operating system manufactured by Microsoft I decided that now is a good time to switch to THE system of all operations. HOW WRONG can one be?
    Since nearly two weeks I try to get a stable version running on a DELL Latitude D830. (I know, it is a quite old system, but hey - so am I).
    First the bloody installation stopped or froze in the middle of nowhere. Then (after consulting several forums and chats) I was pushed into direction Ubuntu (including Lubuntu and Kubuntu). This made things even worse!
    Somehow I managed to get the GRUB fixed and the latest OpenSuse installation (64 bit) started and worked through to the auto configuration, but failed (froze) in the user section.
    Again I consulted several Forums, Dr. Google and chats (again these guys wanted to bring me to %ubuntu, but this time I stayed away).
    Someone suggested I shall simply ignore the question of finalising the installation and he was right, I could log in!
    But first the system became busy, then froze and final collapsed!
    No matter what I try, after Login (Gnome) the system shows the desktop, is busy and kills itself.
    Starting in Failsafe mode works without issues (except I can't get the WiFi running. I wanted to find out what the system components are and found the following (all also mentioned on the DELL Specs):
    CPU: Dual Core Intl Celtrino (I think 2 GHz)
    RAM: 2 GB
    Graphic: NVIDIA Quadro NVS 135M
    Display: at least WXGA (I know I used WSXGA+ under WinXP, but I don't mind)
    Network:
    Wired: 56K v924 Internal Modem (useless, but again - so am I)
    Wired: 10/100/1000 Gigabit Ethernet network interface adaptor (connecting a cable doesn't shut down the Failsafe System at least)
    WLAN: Intel® Pro/Wireless 3945 WiFi 802.11a/g or Intel® Pro/Wireless 4965 WiFi 802.11a/g/Draft n (HAL shows the first one, I think WinXP showed the other one, but I am not sure).

    And no: the system is not hot,
    and Yes: I cleaned the fan and changed the thermal past (both was done by the IT crowd my employer used before I got the Notebook as gratification)

    Last night I run the Rescue Option and SUSE found issues that were corrected, but still after Login it takes just a few seconds and I get the dared Black-screen.

    Any ideas or do I really have to go and get Win7 for that Laptop?

    All answers PLEASE as if you speak to a 3 year old with a muddy cookie in his hand. I have no idea what I do, I know there is a console, but that is it.
    Step by step would be great! Thanks!

  2. #2
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    On 2014-07-21 13:06, NoGeek wrote:

    > Somehow I managed to get the GRUB fixed and the latest OpenSuse
    > installation (64 bit) started and worked through to the auto
    > configuration, but failed (froze) in the user section.
    > Again I consulted several Forums, Dr. Google and chats (again these guys
    > wanted to bring me to %ubuntu, but this time I stayed away).


    Why didn't you simply ask us, in this forum?
    If what you want to try is openSUSE, you will not find a better one.

    You could tell us what exact openSUSE version are you installing, and
    how, and what problems you find on installation, and go over them from
    the start.

    --
    Cheers / Saludos,

    Carlos E. R.

    (from 13.1 x86_64 "Bottle" (Minas Tirith))

  3. #3
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Hi Carlos,

    Thanks for the quick reply.
    I started installation with an old DVD containing OpenSuSE 10.3, as I had problems I thought the DVD may have some damages, so I created a DVD using the ISO for 11.4 (both 32-bit, both issues on Installation - freez midway, no boot up after installation, etc. so i couldn't point my finger on the issue(s) ).

    The latests (and most successful version is openSUSE-13.1-DVD-x86_64. During the installation it used the WLAN0 successfully for the packages (me thinks), after Installation the WLAN does not work.

    Why I didn't use this forum from the beginning? Well, I did, but I tried using old threads and wanted to solve the issue with my limited knowledge (didn't want to waste someone else's time).
    Now that I am frustrated i have no other option than wasting your time.
    Also I have no other system at hand when working on the DELL at home, so i can ask and browse only during office hours and have to copy the possible solutions on paper in order to test them at home.

  4. #4
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Nogeek, first off welcome. Like you, I recently migrated to openSuse after trying various flavors of Linux (though to be honest, for me it's still a toss up between FreeBSD and Linux). My first advise is don't become discouraged. It took me several tries before finally getting the system to boot on this old Lenovo box I'm using. Some things I learned along the way, if at all possible, install the system 'online' (not sure what it's actually called) rather than all from the dvd (you will need a router that supports DHCP as by default, that's what openSuse will look for). When you get to the disk partitioning, stick with ext4. Then you will be offered how much of the disk you want to use, with some 'suggested' partitions and sizes. This was a tricky spot for me (not really knowing what I'm doing :-) ). I noticed, that the numbers just weren't adding up (I was over writing Windows 7), so I went to the custom area and deleted everything (all partitions, etc) then went back and now saw my whole disk. It asked if I wanted to create LVM (I said 'no'), separate 'user' partition (I said 'no') boot from MBR or 'root' partition (I chose 'root partition). Created a user (me) and password (using same password for root). I should point out here, I'm the only one on this machine, so me and root sharing the same password is not a problem for me, just makes life easier for me. When it came to desktop, I chose KDE, only because it seems to be the preferred desktop of openSuse. Then when asked if you you want to commit all the changes, say yes and start enjoying your muddy cookie, this will take awhile. When it's ready to reboot, leave the dvd in (not sure if this is necessary, but doesn't hurt as when it starts up it will ask if you want to boot from hard drive or dvd). After some time, you should be presented with your login screen. After logging in, again be patient, while it does so me background stuff. Eventually in KDE (not sure about Gnome, you will see a notification in the lower right corner of the screen, saying there is an update (which is a bit misleading, since there are alot of updates (best get several muddy cookies). All in all, the whole process, including updates took me about 4-6 hours.

    The people here have been an immense help to me with their advise and wealth of knowledge. Just do your best to supply whatever information they ask for. And again, don't give up.

    Good luck
    If it ain't broke, I just haven't gotten to it yet.
    openSUSE 42.1 (Leap) (x86_64); Intel Dual Core Proc @ 2.66 GHz; KDE Desktop

  5. #5
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Hi sparkz_alot ,

    Thanks for the kind words and the warm welcome.
    In the past I learned that it is a good idea to separate the data (user space) from the OS (in this case OpenSuSE) and have a reasonably sized Swap partition as well. (OK that was back in 2000ish). However, I also used the full hdd but with the default suggestions made by the partition manager during installation.
    The last (most successful) installation was done using the "HTTP" repository (or something like that).
    It took several hours (as you already mentioned) and the rsult was that after reboot the WLAN was not available anymore and after logging into the installation (not failsafe) the think crashed (several times).
    With my humble self being overconfident I tried fixing the NVIDIA driver but for that I needed the WLAN to access the Internet (which didn't work in failsafe). And the other solution always crashes.
    I believe it is both the WLN driver as well as the NVIDIA driver causing the problem, but I don't know for sure and I don't know how to fix it.

    Are you suggesting that I nuke the hdd again and start over all again? If so, how do I nuke the hdd for triggering a fresh installation?

    BTW: The heat problem many others mentioned in their posts would also apply to my system (I assume), so I place the Laptop on an external Fan, thus cooling the CPU and GPU heavily.
    In the first few tries I didn't do that and found either midway crashes appeared or the system hung up (froze). In some older posts this indicated to a fault in the BIOS or basic fan driver. I am on the latest BIOS (V15). In failsafe I can run the system for hours without issues, I just can't get into the internet for downloading the NVIDA and WLAN drivers or using the automatic update.

  6. #6
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Hi
    Are you sure there is no big wad of dust between the fan and the cooling fins from the heatsink? Normally this is an idicator if the systems is overheating. I generally strip the system down, clean fan, blow out the dust and redo the heatsink compound...
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  7. #7
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Hi Malcolm,

    I am absolutely positive. The system was with the IT crowd for clean-up, replacing the fan (the old one was gone) and heat sink.
    As I got the naked system I installed WinXP on it and because of overheating I brought it to the Hardware guru of my trust. He told me that the specialists put too much past on and as a result the stuff was all over the place. I was all the time watching over his shoulder hoping to learn how to do it myself the next time.
    After that the system was not used for about 2 months (no time at home). I then decided to install Linux two weeks ago and started the (what I thought would be a strait forward) process by opening the box and dusting the system with compressed air.
    Was a wast of good Oxygen, as nearly no dust was in the system :-)

  8. #8
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Quote Originally Posted by NoGeek View Post
    Hi all,

    After years with an operating system manufactured by Microsoft I decided that now is a good time to switch to THE system of all operations. HOW WRONG can one be?
    Since nearly two weeks I try to get a stable version running on a DELL Latitude D830. (I know, it is a quite old system, but hey - so am I).
    First the bloody installation stopped or froze in the middle of nowhere. Then (after consulting several forums and chats) I was pushed into direction Ubuntu (including Lubuntu and Kubuntu). This made things even worse!
    Somehow I managed to get the GRUB fixed and the latest OpenSuse installation (64 bit) started and worked through to the auto configuration, but failed (froze) in the user section.
    Again I consulted several Forums, Dr. Google and chats (again these guys wanted to bring me to %ubuntu, but this time I stayed away).
    Someone suggested I shall simply ignore the question of finalising the installation and he was right, I could log in!
    But first the system became busy, then froze and final collapsed!
    No matter what I try, after Login (Gnome) the system shows the desktop, is busy and kills itself.
    Starting in Failsafe mode works without issues (except I can't get the WiFi running. I wanted to find out what the system components are and found the following (all also mentioned on the DELL Specs):
    CPU: Dual Core Intl Celtrino (I think 2 GHz)
    RAM: 2 GB
    Graphic: NVIDIA Quadro NVS 135M
    Display: at least WXGA (I know I used WSXGA+ under WinXP, but I don't mind)
    Network:
    Wired: 56K v924 Internal Modem (useless, but again - so am I)
    Wired: 10/100/1000 Gigabit Ethernet network interface adaptor (connecting a cable doesn't shut down the Failsafe System at least)
    WLAN: Intel® Pro/Wireless 3945 WiFi 802.11a/g or Intel® Pro/Wireless 4965 WiFi 802.11a/g/Draft n (HAL shows the first one, I think WinXP showed the other one, but I am not sure).

    And no: the system is not hot,
    and Yes: I cleaned the fan and changed the thermal past (both was done by the IT crowd my employer used before I got the Notebook as gratification)

    Last night I run the Rescue Option and SUSE found issues that were corrected, but still after Login it takes just a few seconds and I get the dared Black-screen.

    Any ideas or do I really have to go and get Win7 for that Laptop?

    All answers PLEASE as if you speak to a 3 year old with a muddy cookie in his hand. I have no idea what I do, I know there is a console, but that is it.
    Step by step would be great! Thanks!
    No, no need to repartition. Sounds more like a problem with the network drivers and / or NVidia drivers (see : http://www.linlap.com/dell_latitude_d830 ). I do know when I tried to install Linux (several flavors) on my old Win XP Gateway comp, none would accept the intel onboard LAN network connector. I ended up buying a 3Com pcmcia card, which solved the problem. Reading some of the comments on the link above, it sounds like there might be a new driver for the wifi at http://www.broadcom.com/support/802.11/linux_sta.php. I also notice that (given the age of the comments) that there was some success using older versions of Linux (ie openSuse 10 and 11) have you tried that? It could be that the newer versions no longer support the older hardware without special drivers (as with my Gateway). You may want to check here https://en.opensuse.org/HCLell_laptops (you'll have to scroll down a bit to find yours), again, though, they only comment up to release 11.

    Hopefully, some of the more knowledgeable folks will be able to help you diagnose further.
    If it ain't broke, I just haven't gotten to it yet.
    openSUSE 42.1 (Leap) (x86_64); Intel Dual Core Proc @ 2.66 GHz; KDE Desktop

  9. #9
    Join Date
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    Default Re: Simply does not work and freezes/shuts down unexpectedly

    Hi sparkz_alot,

    I started with the older versions, but as stated, the installation seemed to be buggy. However, even if I got them installed and finally got into KDE (I only tried Gnome on the latest release) the system shut down.
    I will try the link you provided me with an try to incorporate the respective drivers.
    Any docu on how to do it?

  10. #10

    Default Re: Simply does not work and freezes/shuts down unexpectedly

    NoGeek wrote:

    > BTW: The heat problem many others mentioned in their posts would also
    > apply to my system (I assume), so I place the Laptop on an external Fan,
    > thus cooling the CPU and GPU heavily.
    > In the first few tries I didn't do that and found either midway crashes
    > appeared or the system hung up (froze). In some older posts this
    > indicated to a fault in the BIOS or basic fan driver. I am on the latest
    > BIOS (V15). In failsafe I can run the system for hours without issues, I
    > just can't get into the internet for downloading the NVIDA and WLAN
    > drivers or using the automatic update.
    >


    After working with several older systems - mostly Dell and Lenovo - I found
    that it was helpful to make sure that the BIOS for the system was the most
    recent available. Both of these builders had major issues with BIOS acpi
    implementations early on. You mention having windows for your machine so
    that makes life somewhat simpler.

    My computer experience began with analog computers and vacuum tubes when
    both were state-of-the-art so I can relate to your frustrations but I find
    the time spent getting the BIOS as current as possible saves me a lot of
    time and frustration later on. This is especially true for machines built
    during the early transitions to such things as secure boot and power
    control.

    --
    Will Honea


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