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Thread: Opensuse 13.1 Thunderbird, Firefox and update not working

  1. #1

    Question Opensuse 13.1 Thunderbird, Firefox and update not working

    Hello
    I installed OpenSuse 13.1 for a friend on raid based hardware. Everything worked fine until she tried to do an update and things started to go wrong. Normally this is not a problem as I can see what is happening, but this time she lives 500 miles away.
    Anyway when she tries to load thunderbird or firebird using the normal short cut nothing happens apart from a jolly icon bouncing up. Konqueror works OK. If she tries to start thunderbird using the terminal she gets the message
    Code:
    XPCOMGoueLOAD error for file /usr/lib64/thunderbird/libxul.so
    libcairo.so.2 can not open shared object file no such file or directory
    Couldn't load XPCOM
    Similar for firefox
    So what have I done
    Deleted Bluetooth software as this was also throwing error messages and tried to delete flashplayer which it would not do.
    Tried an online update which was stopped because of flashplayer update
    Run zypper patch, rpmdb --rebuilddb
    Deleted .cache, .kde, .kde4
    Rerun online update and ignored the warning about flashplayer
    What do I need to do?
    It is possible that I have missed something obvious if so please let me know
    An alternative that I was wondering about was whether to install Remote administration VNC and try to make the changes myself remotely. I have never done this before so it involves some risk. So again any help or pointers gratefully received

    Thanks in advance

  2. #2

    Default Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Quote Originally Posted by Ragodin View Post
    Code:
    XPCOMGoueLOAD error for file /usr/lib64/thunderbird/libxul.so
    libcairo.so.2 can not open shared object file no such file or directory
    Couldn't load XPCOM
    Apparently something (or someone) deleted libcairo.so.2.
    This is contained in the package "libcairo2", so re-install that to fix it:
    Code:
    sudo zypper in -f libcairo2
    I don't understand that part about bluetooth and flash-player though.
    How did you delete the bluetooth software?

    Which warning do you get when installing flash-player?
    Flash-player needs you to accept a license agreement. Is this the "warning" you mean?
    If you use Apper (KDE's update applet) to install/update it, a popup is shown that you didn't agree to the license even before the license is shown.
    Ignore that, it's a cosmetical flaw in the applet. Click on "I agree" (or whatever it is called) in the license agreement window that appears, and it (and all the other updates) should install fine.

    Or use Yast->Online Update or "sudo zypper up" to do the updates, but those would require you to accept the license as well.
    Last edited by wolfi323; 30-Apr-2014 at 02:45.

  3. #3

    Default Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Thanks Wolfi for such a rapid reply
    Will get her to re-install libcairo

    Quote Originally Posted by wolfi323 View Post

    I don't understand that part about bluetooth and flash-player though.
    How did you delete the bluetooth software?

    Which warning do you get when installing flash-player?
    Used software services to delete bluetooth.
    The warning was that the update required the deletion of flash player that could not be done. It was not the licence thing.
    Will also invoke the zypper up after the installation of libcairo

  4. #4

    Default AW: Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Quote Originally Posted by Ragodin View Post
    Used software services to delete bluetooth.
    But what package(s) exactly?
    Removing bluetooth should not have any influence on flash-player or libcairo.

    I take it that with "software services" you mean YaST, right?

    The warning was that the update required the deletion of flash player that could not be done.
    I don't understand why an update would require the deletion of flash-player.
    I guess the exact wording of that "warning" would shed more light on the issue...

    Maybe try to re-install flash-player as well:
    Code:
    sudo zypper in -f flash-player
    This should also install possibly missing dependencies.
    Missing dependencies, i.e. uninstalling a package that is required by flash-player, would be the only reason I can think of why it would be "required" to delete flash-player.

  5. #5

    Default Re: AW: Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Quote Originally Posted by wolfi323 View Post
    But what package(s) exactly?
    I take it that with "software services" you mean YaST, right?
    I don't understand why an update would require the deletion of flash-player.
    I guess the exact wording of that "warning" would shed more light on the issue...
    Maybe try to re-install flash-player as well:
    Code:
    sudo zypper in -f flash-player
    Thanks again Wolfi
    I will post the results of the actions when my friend returns (as I said there is 500 miles between us)
    Yes Yast.Bluedevil and bluez and associated libraries but not the libbluedevil2 because it was used by too many other packages
    I did not understand why it needed to delete flash player either but I can not give exact wording at present as I do not have direct access to the computer
    Will let you the results, hopefully soon

  6. #6

    Smile Re: AW: Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Quote Originally Posted by Ragodin View Post
    I will post the results of the actions when my friend returns (as I said there is 500 miles between us)
    Well she has returned and the problem has been solved. It turned out it was elswhere and it was caused by two instances of the same repository the repo/oss one. Deleted one and it all worked apart from a couple of other small problems which were easily solved

    Thanks again for your help

  7. #7

    Default Re: Opensuse 13.1 Thunderbird, Firefox and update not working

    Quote Originally Posted by Ragodin View Post
    It turned out it was elswhere and it was caused by two instances of the same repository the repo/oss one.
    Hm, having the same repository twice should _not_ cause any problem.
    But maybe one of them was from a different openSUSE version?

    Anyway, glad to hear it's sorted now!

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