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Thread: access code

  1. #1

    Default access code

    Ordered and paid for product from osdisc.com but could not reach them to get access code. We ordered the open SUSE 13.1 install dvd 64 bit, the open SUSE 13.1 software repository 64 bit, and the open SUSE 13.1 131 install dvd. How to install this without the access code for downloading the software. Do we need to get this from osdisc.com? If so, does anyone know how to get in touch with them?

  2. #2
    Join Date
    Jul 2008
    Location
    Seattle, WA
    Posts
    17,317

    Default Re: access code

    On Mon, 21 Apr 2014 16:46:01 +0000, jagreiff wrote:

    > Ordered and paid for product from osdisc.com but could not reach them to
    > get access code. We ordered the open SUSE 13.1 install dvd 64 bit, the
    > open SUSE 13.1 software repository 64 bit, and the open SUSE 13.1 131
    > install dvd. How to install this without the access code for downloading
    > the software. Do we need to get this from osdisc.com? If so, does anyone
    > know how to get in touch with them?


    There's no access code for the official media, so you'll have to contact
    the people you ordered it from - and while you're at it, ask them why
    they've modified the installation process.

    In the meantime, you can download the official media from http://
    software.opensuse.org.

    Jim



    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  3. #3

    Default Re: access code

    we ordered the following product so I am not sure if the installation instructions were changed or not but our customer has not been able to start the installation and the vendor we ordered from is not answering the phone or returning calls:
    1 ea open SUSE 13.1, https://www.osdisc.com/products/suse...-64bit-pc.html
    1 ea openSUSE 13.1 Software Repository 64 bit, https://www.osdisc.com/products/suse...-64bit-pc.html
    1 ea openSUSE 13.1, https://www.osdisc.com/products/suse...ll-dvd-pc.html
    1 ea openSUSE 13.1 Software Repository, https://www.osdisc.com/products/open...sitory-pc.html



  4. #4
    Join Date
    Nov 2013
    Location
    Kamloops, BC, Canada
    Posts
    4,029

    Default Re: access code

    Quote Originally Posted by jagreiff View Post
    we ordered the following product so I am not sure if the installation instructions were changed or not but our customer has not been able to start the installation and the vendor we ordered from is not answering the phone or returning calls:
    1 ea open SUSE 13.1, https://www.osdisc.com/products/suse...-64bit-pc.html
    1 ea openSUSE 13.1 Software Repository 64 bit, https://www.osdisc.com/products/suse...-64bit-pc.html
    1 ea openSUSE 13.1, https://www.osdisc.com/products/suse...ll-dvd-pc.html
    1 ea openSUSE 13.1 Software Repository, https://www.osdisc.com/products/open...sitory-pc.html


    You can download -- for FREE -- the correct install (no access codes required) ISO from the official openSUSE site, here:

    http://software.opensuse.org/131/en
    "Take a Walk on a Sunny Day, Greet everyone along the way, and Make Somebody Smile, Today"
    Gerry Jack Macks"Walk On A Sunny Day" GerryJackMacks.net

  5. #5
    Join Date
    Jul 2008
    Location
    Seattle, WA
    Posts
    17,317

    Default Re: access code

    On Mon, 21 Apr 2014 18:26:07 +0000, jagreiff wrote:

    > we ordered the following product so I am not sure if the installation
    > instructions were changed or not but our customer has not been able to
    > start the installation and the vendor we ordered from is not answering
    > the phone or returning calls:


    There's not a lot we can do about the place you ordered the discs from -
    they're not the "official" distribution images, apparently.

    You should download the media from the official site, burn that to a
    disc, and use that as a starting point.

    Nobody here is likely to have even seen this particular store's version,
    and likely will have no idea how they've modified it.

    Jim



    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  6. #6
    Join Date
    Oct 2008
    Location
    Glasgow, Scotland
    Posts
    1,277

    Default Re: access code

    Quote Originally Posted by jagreiff View Post
    Ordered and paid for product from osdisc.com but ..
    the access code for downloading the software. ...
    What software do you want to download? You have paid someone to create DVDs and CDs containing openSUSE software and mail them to you. This is normally because you do not have adequate bandwidth to download for yourself.

    We do not know where you are, or how you have tried to contact https://www.osdisc.com/suppor. If you were phoning, did you allow for time differences and holidays?
    --
    slàinte mhath,
    rayH

    ~ knowing the right answer is easier than knowing the right question.

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