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Thread: Installation issue during update from 12.2 to 12.3

  1. #1

    Default Installation issue during update from 12.2 to 12.3

    Hello everybody

    Today I was upgrading my system from the version 12.2 to the 12.3, following the steps I have used in the past upgrades successfully.During the upgrading I did not receive any error message of whatsoever, but when I reboot the system, I got the following booting messages:


    [OK] Started Network Manager
    Starting Network Manager Wait Online
    [FAILED] Failed to start Network Manager Wait Online
    see 'systemctl status Network Manager-Wait-Online service' for details

    [OK] Reached Target Network
    Starting Command Scheduler...
    [OK] Started Command Scheduler
    Starting LSB : NFS client services...
    [OK] Reached Target Host and Network Name Lookups.
    Starting Postfix Mail Transport Agent...
    Starting /etc/init.d/boot.local Compatibility...
    [OK] Started /etc/init.d/boot.local Compatibility
    Started LSB : NFS client services.
    Starting LSB : Import remote SMB /CIFS (MS Windows) file systems..
    [OK] Started LSB : Import remote SMB /CIFS (MS Windows) file systems..
    [OK] Reached target Remote File Systems (Pre)
    [OK] Started Postfix Mail Transport Agent
    [OK] Reached target Multi-User
    [OK] Reached target Graphical Interface

    And I got stuck here !!! I am not able to go further this point.

    So I tried to boot in failsafe mode, and I was able to overcome the booting process (no errors have been seen) but at the end , after the initial graphical introductory screen , the screen itself became black and the only thing I could see was only the mouse pointer and nothing else.

    Furthermore I verified I was able to boot the system without graphic interface (init 3) but unfortunately I realized that my Linux knowledge was good enough to solve the issue.

    It seems to me that there is a graphic interface issue.

    Please do you have any idea ? Did I make a mistake somewhere ?

    Thanks for your attention

    Fabrizio

  2. #2

    Default Re: Installation issue during update from 12.2 to 12.3

    Quote Originally Posted by FabrizioS View Post
    It seems to me that there is a graphic interface issue.
    Yes.
    What graphics card do you have?
    Did you use a proprietary driver on 12.2? (nvidia maybe?)
    You would have to reinstall that.
    If you have /etc/X11/xorg.conf that tries to load that driver, the graphical system would fail to load, like in your case, so try to remove/rename that if it exists.

    Pity that not even failsafe mode is working, that would make it much easier.
    You said you get a black screen with mouse pointer? What Desktop Environment are you using?
    Does pressing Alt+F2 give you a command run window?

    Try to press Ctrl+Alt+Backspace _twice_, this should get you to the login screen.
    Does it work when you select a different Desktop session there? (IceWM f.e., that should be installed by default)
    You could at least work in graphical mode then for further diagnostics.

  3. #3

    Default Re: Installation issue during update from 12.2 to 12.3

    Thanks for you prompt reply

    1) I have an ATI HD3650 graphic card
    2) I was not using any proprietary driver but the opensource installed with Suse
    3) I am using the KDE graphic interface

    Please let me know if you need further info

  4. #4

    Default Re: Installation issue during update from 12.2 to 12.3

    Quote Originally Posted by FabrizioS View Post
    1) I have an ATI HD3650 graphic card
    2) I was not using any proprietary driver but the opensource installed with Suse
    OK, then there should not be an xorg.conf that is interfering.

    So, can you run programs in failsafe mode when you press Alt+F2?
    You could enter "dolphin" to get a file manager f.e., or "firefox" for a Webbrowser.

    And how exactly did you do the upgrade?

  5. #5

    Default Re: Installation issue during update from 12.2 to 12.3

    Hello

    I was able to launch the Dolphin file manager through the failsafe mode using ALT+F2 and I checked in /etc/X11/ and there is no xorg.conf file. So no attemptive to load the fglrx driver was done.

    I am able to launch Firefox perfectly and to update the system through internet normally. But I still see the desktop completely black. Only the mouse cursor is visible

    As far as the update is concern, I did it in the following way:

    1) I added the version 12.3 repositories. I added the Packman as well but I have lowered its priority to the bottom, so the other repositories got updated first.
    n
    2) In a console terminal I ran the command : zypper -ref, and every repository was fine

    3) I ran the command zypper dup, I accepted the license and the update begun smoothly.

    4) I use the shutdown -r now command and the system restarted unfortunately with some issue.

    Please do you need me to do anything else ?

    Thank you

    Fabrizio

  6. #6
    Join Date
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    Location
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    Posts
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    Default Re: Installation issue during update from 12.2 to 12.3

    You have not anything on the desktop??

    Try a different user as a test see if the problem is there may be messed up config files in the ~/.kde4

  7. #7

    Default Re: Installation issue during update from 12.2 to 12.3

    Unfortunately there is no other user apart me !!!!

    I have installed Linux in my personal laptop with dual boot with Windows, and there are not other profiles apart mine.

    Yes there are not any icon in the desktop only a black screen. I have to use ALT+F2 to run the programs.

    Is there any way to check if the KDE setting files were corrupted ?

    Thanks

    Fabrizio

  8. #8
    Join Date
    Nov 2009
    Location
    West Virginia Sector 13
    Posts
    16,287

    Default Re: Installation issue during update from 12.2 to 12.3

    Create a new user for a test to see

  9. #9
    Join Date
    Nov 2009
    Location
    West Virginia Sector 13
    Posts
    16,287

    Default Re: Installation issue during update from 12.2 to 12.3

    You could rename the ~/.kde4 directory but you can't do it hen you are running KDE so you have to leave to the command line

    Press vtrl-alt-F1

    type
    Code:
    su -
    enter root password
    init 3
    mv /home/yournamehere/.kde4 /home/yournamehere/.kde4.bak
    init 5
    Note
    this will give you a new default desktop
    Any KDE stuff you may want will be in ~/.kde4.bak

    Note period in front of kde4 in all the above

  10. #10

    Default Re: Installation issue during update from 12.2 to 12.3

    Thanks for your quick reply

    Let's see if I have understood correctly

    Once the booting process is finished and I am in front of my black screen (the faulty KDE) I have to :

    1) Press Ctrl+Alt+F1
    2) Insert the following commands :

    su -
    enter root password
    init 3
    mv /home/yournamehere/.kde4 /home/yournamehere/.kde4.bak
    init 5
    For yournamehere you mean the name of the profile I am currently used ?

    Once I have finished should I reboot ?

    Sorry if I sound silly , but you know I do not want to make further mistakes


    Fabrizio

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