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Thread: Printer not working

  1. #1

    Default Printer not working

    Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some time without any problems. Now I have installed a new B&W cartridge which works fine with Windows 7 but not with Linux, .i.e., I click the PRINT button and nothing happens. I checked with YAST and it indicates that the printer is configured - anyway, that was done long ago, driver installed etc..

    Any ideas? I much appreciate your advice,
    pe1800

  2. #2
    Join Date
    Feb 2009
    Location
    Spain
    Posts
    25,547

    Default Re: Printer not working

    On 2014-01-16 19:56, pe1800 wrote:
    >
    > Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some time
    > without any problems. Now I have installed a new B&W cartridge which
    > works fine with Windows 7 but not with Linux, .i.e., I click the PRINT
    > button and nothing happens. I checked with YAST and it indicates that
    > the printer is configured - anyway, that was done long ago, driver
    > installed etc..


    Try simply printing a plain text file from the command line:

    Code:
    lpr filename.txt
    Then check what print log file changes:

    Code:
    ls -ltr /var/log/cups/
    and then view what it has to say:

    Code:
    less /var/log/cups/error_log
    go down to end of it and read... if there are more files that changed,
    read them.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 12.3 x86_64 "Dartmouth" at Telcontar)

  3. #3
    Join Date
    Jun 2008
    Location
    Auckland, NZ
    Posts
    23,703
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    Default Re: Printer not working

    Quote Originally Posted by pe1800 View Post
    Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some time without any problems. Now I have installed a new B&W cartridge which works fine with Windows 7 but not with Linux, .i.e., I click the PRINT button and nothing happens. I checked with YAST and it indicates that the printer is configured - anyway, that was done long ago, driver installed etc..

    Any ideas? I much appreciate your advice,
    pe1800
    1. I wonder if the Linux driver might need some assistance with the printer config on the printer itself. The following FAQ guide is meant for Windows/Mac users, but may be relevant

    http://welcome.solutions.brother.com...mfcj6510dw_all

    2. You might need to get more information from /var/log/cups/error_log, but it is often helpful to increase the cups verbosity first by changing the 'LogLevel' directive in /etc/cups/cupsd.conf like this

    Code:
    LogLevel debug
    or even
    Code:
    LogLevel debug2
    but it does mean

    You can either review this file in its entirety, or start watching the output just prior to sending a print job with
    Code:
    tail -f /var/log/cups/error_log
    and use CTRL-C to terminate when you have captured enough useful info
    Last edited by deano_ferrari; 16-Jan-2014 at 12:47.

  4. #4
    Join Date
    Jun 2008
    Location
    Moses Lake, WA. USA
    Posts
    474

    Default Re: Printer not working

    pe1800 wrote:

    >
    > Have been using my Brother MFC-J6510DW with openSUSE 12.2 for some

    time
    > without any problems. Now I have installed a new B&W cartridge which
    > works fine with Windows 7 but not with Linux, .i.e., I click the PRINT
    > button and nothing happens. I checked with YAST and it indicates that
    > the printer is configured - anyway, that was done long ago, driver
    > installed etc..
    >
    > Any ideas? I much appreciate your advice,
    > pe1800
    >

    I have a Brothers MFC-J6710DW and its working with openSUSE 12.3 and
    13.1 with no problems printing.

    Have you checked the Brothers Website for any driver updates?

    CODE (URL is all one line)
    ----------
    http://welcome.solutions.brother.com...s/id/linux/en/
    download_prn.html#MFC-J6510DW
    ----------
    If your driver is older I'd try this one. It is the same drivers as the
    6710DW I have.
    I did run into an issue with SANE (Scanner function) when I installed
    13.1. Its fixed now.

    Russ
    --
    openSUSE 13.1(Linux 3.11.6-4-desktop x86_64|
    Intel(R) Quad Core(TM) i5-4440 CPU @ 3.10GHz|8GB DDR3|
    GeForce 8400GS (NVIDIA-Linux-x86_64-331.38)|KDE 4.12.0


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