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Thread: Dell XPS 13 Headphone Audio problem

  1. #1

    Default Dell XPS 13 Headphone Audio problem

    I've been struggling on and off for about a week now. I was having issues with the audio with Ubuntu 12.04 that came pre-installed on it, installed openSuse on it and started off with no audio at all when headphones are plugged in. After disabling pulse, fiddling with alsa for a while and re-enabling pulse, audio was working with both speakers and headphones.

    However, after about a week of working, today it stopped again. I don't think I did anything different, didn't even restart, it just stopped again. I've fiddled with the sound settings in pavucontrol, yast, kdemixer and alsamixer and none seem to have any effect. All say that sound is going to the headphones, nothing's muted, yet nothing comes out. I've also noted that when I try to change "Audio and Video Settings" -> "Audio Hardware Setup" hardware settings, no matter how many times I change it to not be hdmi it always switches back after I close and re-open.

    Here's my alsa-info.sh output: http://www.alsa-project.org/db/?f=88...b7347bc09f4866
    If anybody can shed some light on this I'd be eternally grateful

  2. #2

    Default Re: Dell XPS 13 Headphone Audio problem

    Hate to double post, but apparently there is an edit timeout?

    Dell's official Ubuntu 12.04 image has this in /etc/modprobe.d/alsa-base.conf

    Code:
    options snd-hda-intel model=dell-headset-multi,dell-headset-multi
    I made a new alsa-base.conf and put that in it. I don't think it would, but would putting this in 50-alsa.conf help? My current 50-alsa.conf looks like this:

    Code:
    install snd /sbin/install-snd-module snd $CMDLINE_OPTS
    install snd-pcm /sbin/install-snd-module snd-pcm $CMDLINE_OPTS
    install snd-seq /sbin/install-snd-module snd-seq $CMDLINE_OPTS

  3. #3
    Join Date
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    Default Re: Dell XPS 13 Headphone Audio problem

    The /etc/modprobe.d/alsa-base.conf file entries should begin with:

    options snd-hda-intel

    OTOH The entries beginning with "install" do not work with this configuration file.
    My Linux Box
    OS:
    openSUSE 52.2 - Plasma 5.18.9
    OS:
    Tumbleweed Plasma 5.22
    ASUS P5Q | Intel Quad 6600 @3.02 GHz | 8GB G.SKILL RAM | Nvidia GeForce 750 Ti

  4. #4
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    Default Re: Dell XPS 13 Headphone Audio problem

    Follow Up

    Modify the entry so that appears as:
    Code:
    options snd-hda-intel model=
    My Linux Box
    OS:
    openSUSE 52.2 - Plasma 5.18.9
    OS:
    Tumbleweed Plasma 5.22
    ASUS P5Q | Intel Quad 6600 @3.02 GHz | 8GB G.SKILL RAM | Nvidia GeForce 750 Ti

  5. #5
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    Default Re: Dell XPS 13 Headphone Audio problem

    Having your sound devices (HDMI as card-0 and analog as card-1 ) reversed is likely going to give you problems. Most apps will go to card-0 for sound by default. You may wish to consider reversing that setup.

  6. #6

    Default Re: Dell XPS 13 Headphone Audio problem

    Quote Originally Posted by oldcpu View Post
    Having your sound devices (HDMI as card-0 and analog as card-1 ) reversed is likely going to give you problems. Most apps will go to card-0 for sound by default. You may wish to consider reversing that setup.
    I've tried doing this through yast -> Sound by setting the second card as the default, it never seems to save the settings. Is there another way, or some reason why it's not setting it?

    EDIT: After testing sound again today, everything is back to working. All that I've done in the interim is suspend multiple times, no restarts. Is there a reason that suspending might set/reset audio with my headphones?

  7. #7
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    Default Re: Dell XPS 13 Headphone Audio problem

    Quote Originally Posted by jzcz View Post
    I've tried doing this through yast -> Sound by setting the second card as the default
    I don't recall that YaST exact setting.

    Do you mean 'Set as the Primary Card' ?

  8. #8

    Default Re: Dell XPS 13 Headphone Audio problem

    Quote Originally Posted by oldcpu View Post
    I don't recall that YaST exact setting.

    Do you mean 'Set as the Primary Card' ?
    Yea that was what I meant.

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