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Thread: PC freezes

  1. #1
    Join Date
    Nov 2010
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    denmark
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    88

    Default PC freezes

    hi i have got a problem with my PC, I have a openSUSE 13.1 with kde desktop
    the problem is that the PC freezes, it happens quite often, it happens at many different times during the daily use
    during boot up, boot down, by activation of firefox, reading mail, during startup and shutdown of
    documents and in general after every conceivable action, it is unpredictable
    I have a system log if it has any intrastate it from 2014-01 - 11,12,13,14
    a crass see image
    HTML Code:
    https://dl.dropboxusercontent.com/u/65360022/DSC_0003.jpg

  2. #2
    Join Date
    Nov 2010
    Location
    denmark
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    88

    Default Re: PC freezes

    lately I've gotten a greater update that caused a kernel panic.
    I do not have a picture of it but it looks like the picture from the Previous posts
    After restarting the computer, my PC updated again, this time resulting in a fatal error as in the picture
    HTML Code:
    https://dl.dropboxusercontent.com/u/65360022/snapshot8.png
    and wot dos these means
    Code:
    sudo zypper up -t package 
    Loading repository data...
    Reading installed packages...
    
    The following 136 package updates will NOT be installed:
      amarok appmenu-qt arts bluedevil choqok cln dropbox exiftool gd gd-32bit gegl-0_2 ggz-client-libs 
      ggz-client-libs-lang graphviz graphviz-gd graphviz-gnome gstreamer gstreamer-0_10 
      gstreamer-0_10-plugin-esd gstreamer-0_10-plugin-gnomevfs gstreamer-0_10-plugins-base 
      gstreamer-0_10-plugins-good gstreamer-plugins-bad gstreamer-plugins-base gstreamer-plugins-good 
      gtk2-engine-oxygen gtk2-theme-oxygen hugin icoutils ImageMagick k3b kaffeine kde3-i18n-da 
      kde3-i18n-da-base kdegames3 kdegames3-arcade kdegames3-board kdegames3-card kde-gtk-config 
      kde-gtk-config-lang kdelibs3 kdelibs3-arts kdelibs3-default-style kdemultimedia3-arts kio_iso 
      konversation konversation-lang ksshaskpass ktorrent kvkbd lcms2 lensfun-data libakode libavutil52 
      libbabl-0_1-0 libbluedevil2 libdirac_encoder0 libdjvulibre21 libdxflib-2_5_0_0_1 libgegl-0_2-0 
      libgeotiff2 libggz2 libgstapp-0_10-0 libgstapp-0_10-0-32bit libgstapp-1_0-0 libgstaudio-1_0-0 
      libgstbasecamerabinsrc-1_0-0 libgstcodecparsers-1_0-0 libgstfft-1_0-0 libgstinterfaces-0_10-0 
      libgstpbutils-1_0-0 libgstphotography-1_0-0 libgstreamer-0_10-0 libgstreamer-0_10-0-32bit 
      libgstreamer-1_0-0 libgstriff-1_0-0 libgstrtp-1_0-0 libgstrtsp-1_0-0 libgstsdp-1_0-0 libgsttag-1_0-0 
      libgstvideo-1_0-0 libhdf5-8 libhdf5_hl8 libjbig2 libjbig2-32bit libjpeg62 libjpeg8 libjpeg8-32bit 
      libjpeg-turbo liblcms2-2 liblcms2-2-32bit liblensfun0 libMagickCore-6_Q16-1 libMagickWand-6_Q16-1 
      libmediastreamer_base3 libmediastreamer_voip3 libmjpegutils-2_0-0 libopencv2_4 libopenjp2-6 
      libopenjpeg1 libopus0 libpano13-2 libpgf6 libproj0 libqalculate5 libquicktime0 libqwt5 libraw9 librecad 
      librecad-parts libsox2 libstrigi0 libtag-extras1 libvisual libvpx1 libxine2 libxine2-pulse linphone 
      mjpegtools moodbar perl-File-RandomAccess perl-Image-ExifTool plasmoid-quickaccess python-numpy qt3 
      skanlite skanlite-doc skanlite-lang sox strigi synaptiks typelib-1_0-Gst-1_0 typelib-1_0-GstAudio-1_0 
      typelib-1_0-GstPbutils-1_0 typelib-1_0-GstTag-1_0 typelib-1_0-GstVideo-1_0 
    
    Nothing to do.

  3. #3
    Join Date
    Jun 2008
    Location
    Kansas City Area, Missouri, USA
    Posts
    7,236

    Default Re: PC freezes

    On 01/14/2014 08:16 AM, hhbuur wrote:
    >
    > lately I've gotten a greater update that caused a kernel panic.
    > I do not have a picture of it but it looks like the picture from the
    > Previous posts
    > After restarting the computer, my PC updated again, this time resulting
    > in a fatal error as in the picture
    >
    > https://dl.dropboxusercontent.com/u/.../snapshot8.png


    Whenever an error occurs "randomly" as yours appear to do, I always suspect
    hardware problems. Please do the following two things:

    1. Clean the PC to ensure that the heat sinks, etc. are not clogged with dirt.

    2. Run the memory test program from the installation medium for at least 12
    hours. Until your computer passes this test, there is no reason to look for
    errors in the kernel or operating system.



  4. #4
    Join Date
    Apr 2011
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    loading ...
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    53

    Default Re: PC freezes

    Quote Originally Posted by lwfinger View Post
    On 01/14/2014 08:16 AM, hhbuur wrote:
    >
    > lately I've gotten a greater update that caused a kernel panic.
    > I do not have a picture of it but it looks like the picture from the
    > Previous posts
    > After restarting the computer, my PC updated again, this time resulting
    > in a fatal error as in the picture
    >
    > https://dl.dropboxusercontent.com/u/.../snapshot8.png


    Whenever an error occurs "randomly" as yours appear to do, I always suspect
    hardware problems. Please do the following two things:

    1. Clean the PC to ensure that the heat sinks, etc. are not clogged with dirt.

    2. Run the memory test program from the installation medium for at least 12
    hours. Until your computer passes this test, there is no reason to look for
    errors in the kernel or operating system.
    Do as lwfinger says.
    ... and don't worry about the zypper up, that's only means that you machines does not need thoose changes; that does not go with your machine configuration.

  5. #5
    Join Date
    Nov 2013
    Location
    Kamloops, BC, Canada
    Posts
    4,029

    Default Re: PC freezes

    Quote Originally Posted by lwfinger View Post

    1. Clean the PC to ensure that the heat sinks, etc. are not clogged with dirt.
    ... and make sure all fans are operating.


    As for the memory, if you have extra RAM kicking around that works in your PC, switch the modules out (take the installed RAM out, replace with spare RAM that you believe is good) and see if that works.

    If not, then run the 12-hr (minimum time) RAM test.

    -fb
    "Take a Walk on a Sunny Day, Greet everyone along the way, and Make Somebody Smile, Today"
    Gerry Jack Macks"Walk On A Sunny Day" GerryJackMacks.net

  6. #6
    Join Date
    Nov 2010
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    denmark
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    Default Re: PC freezes

    12 hours and no errors, what whit snapshot 8?

  7. #7
    Join Date
    Nov 2013
    Location
    Kamloops, BC, Canada
    Posts
    4,029

    Default Re: PC freezes

    Quote Originally Posted by hhbuur View Post
    12 hours and no errors, what whit snapshot 8?
    My bet is that your hard drive is starting to fail.

    -fb
    "Take a Walk on a Sunny Day, Greet everyone along the way, and Make Somebody Smile, Today"
    Gerry Jack Macks"Walk On A Sunny Day" GerryJackMacks.net

  8. #8
    Join Date
    Feb 2009
    Location
    Spain
    Posts
    25,547

    Default Re: PC freezes

    On 2014-01-15 21:56, Fraser Bell wrote:
    >
    > hhbuur;2616370 Wrote:
    >> 12 hours and no errors, what whit snapshot 8?

    >
    > -*My*- bet is that your hard drive is starting to fail.


    Well, in that case run the long SMART test with smartctl.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 12.3 x86_64 "Dartmouth" at Telcontar)

  9. #9
    Join Date
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    Spain
    Posts
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    Default Re: PC freezes

    On 2014-01-16 11:46, hhbuur wrote:
    >
    > how should I understand this or is there something else i should have
    > tried
    >
    >
    > Code:
    > --------------------
    > smartctl -t short /dev/sda
    > smartctl 6.2 2013-07-26 r3841 [x86_64-linux-3.11.6-4-desktop] (SUSE RPM)
    > Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
    >
    > === START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===
    > Sending command: "Execute SMART Short self-test routine immediately in off-line mode".
    > Drive command "Execute SMART Short self-test routine immediately in off-line mode" successful.
    > Testing has begun.
    > Please wait 2 minutes for test to complete.
    > Test will complete after Thu Jan 16 11:33:06 2014
    >
    > Use smartctl -X to abort test.
    >
    > --------------------



    smartctl has help and a man page. What you did was start the short test,
    and it runs while you continue using the system. After the specified
    time, you have to query the disk to show you the results:

    Code:
    smartctl -a /dev/sda
    You examine the results, then trigger the long test:

    Code:
    smartctl -t long /dev/sda
    which will say it takes about 2 hours. After that time, query the result
    as above (if the test is still running, wait more).

    The test can run as you use the computer, but both the computer and the
    test will run slower if you do. The computer may even not respond at times.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 12.3 x86_64 "Dartmouth" at Telcontar)

  10. #10
    Join Date
    Nov 2010
    Location
    denmark
    Posts
    88

    Default Re: PC freezes

    the result log, is there anything I can do

    Code:
    smartctl -a /dev/sda
    smartctl 6.2 2013-07-26 r3841 [x86_64-linux-3.11.6-4-desktop] (SUSE RPM)
    Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
    
    === START OF INFORMATION SECTION ===
    Model Family:     Western Digital Caviar Green
    Device Model:     WDC WD5000AADS-00S9B0
    Serial Number:    WD-WCAV9F521419
    LU WWN Device Id: 5 0014ee 158b19c2c
    Firmware Version: 01.00A01
    User Capacity:    500,107,862,016 bytes [500 GB]
    Sector Size:      512 bytes logical/physical
    Device is:        In smartctl database [for details use: -P show]
    ATA Version is:   ATA8-ACS (minor revision not indicated)
    SATA Version is:  SATA 2.6, 3.0 Gb/s
    Local Time is:    Thu Jan 16 14:03:09 2014 CET
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    
    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    
    General SMART Values:
    Offline data collection status:  (0x82) Offline data collection activity
                                            was completed without error.
                                            Auto Offline Data Collection: Enabled.
    Self-test execution status:      (   0) The previous self-test routine completed
                                            without error or no self-test has ever 
                                            been run.
    Total time to complete Offline 
    data collection:                (11580) seconds.
    Offline data collection
    capabilities:                    (0x7b) SMART execute Offline immediate.
                                            Auto Offline data collection on/off support.
                                            Suspend Offline collection upon new
                                            command.
                                            Offline surface scan supported.
                                            Self-test supported.
                                            Conveyance Self-test supported.
                                            Selective Self-test supported.
    SMART capabilities:            (0x0003) Saves SMART data before entering
                                            power-saving mode.
                                            Supports SMART auto save timer.
    Error logging capability:        (0x01) Error logging supported.
                                            General Purpose Logging supported.
    Short self-test routine 
    recommended polling time:        (   2) minutes.
    Extended self-test routine
    recommended polling time:        ( 136) minutes.
    Conveyance self-test routine
    recommended polling time:        (   5) minutes.
    SCT capabilities:              (0x3037) SCT Status supported.
                                            SCT Feature Control supported.
                                            SCT Data Table supported.
    
    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
      3 Spin_Up_Time            0x0027   192   191   021    Pre-fail  Always       -       3366
      4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1876
      5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
      9 Power_On_Hours          0x0032   098   098   000    Old_age   Always       -       1625
     10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
     11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
     12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1873
    192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       62
    193 Load_Cycle_Count        0x0032   167   167   000    Old_age   Always       -       99908
    194 Temperature_Celsius     0x0022   110   093   000    Old_age   Always       -       33
    196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
    197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
    200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0
    
    SMART Error Log Version: 1
    No Errors Logged
    
    SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Extended offline    Completed without error       00%      1625         -
    # 2  Short offline       Completed without error       00%      1623         -
    
    SMART Selective self-test log data structure revision number 1
     SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
        1        0        0  Not_testing
        2        0        0  Not_testing
        3        0        0  Not_testing
        4        0        0  Not_testing
        5        0        0  Not_testing
    Selective self-test flags (0x0):
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.

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