scanner problems

English Applications
1

openSUSE 13.1, fresh install
KDE
HP3300 MFP

When trying to use the scanner I get the following errors in /var/log/warn:

<code>
2013-12-17T12:03:57.001814-05:00 pc1 xsane: io/hpmud/dot4.c 172: unable
to read Dot4ReverseCmd header: No data available
2013-12-17T12:03:57.003126-05:00 pc1 xsane: io/hpmud/musb.c 1939:
invalid Dot4Credit from peripheral
2013-12-17T12:04:25.206856-05:00 pc1 xsane: io/hpmud/hpmud.c 346:
device_cleanup: device
uri=hp:/usb/HP_LaserJet_3300_3310_3320?serial=00SGH1B1
051K
2013-12-17T12:04:25.207294-05:00 pc1 xsane: io/hpmud/hpmud.c 358:
device_cleanup: close device dd=1…
2013-12-17T12:04:25.207816-05:00 pc1 xsane: io/hpmud/hpmud.c 360:
device_cleanup: done closing device dd=1
2013-12-17T12:05:51.000859-05:00 pc1 scangui: io/hpmud/dot4.c 172:
unable to read Dot4ReverseCmd header: No data available
2013-12-17T12:05:51.001953-05:00 pc1 scangui: io/hpmud/musb.c 1939:
invalid Dot4Credit from peripheral
2013-12-17T12:05:56.938902-05:00 pc1 scangui: io/hpmud/hpmud.c 346:
device_cleanup: device uri=hp:/usb/HP_LaserJet_3300_3310_3320?serial=00SGH1
B1051K
2013-12-17T12:05:56.939349-05:00 pc1 scangui: io/hpmud/hpmud.c 358:
device_cleanup: close device dd=1…
2013-12-17T12:05:56.939592-05:00 pc1 scangui: io/hpmud/hpmud.c 360:
device_cleanup: done closing device dd=1
2013-12-17T12:07:23.001282-05:00 pc1 scangui: io/hpmud/dot4.c 172:
unable to read Dot4ReverseCmd header: No data available
2013-12-17T12:07:23.002346-05:00 pc1 scangui: io/hpmud/musb.c 1939:
invalid Dot4Credit from peripheral
2013-12-17T12:07:31.107321-05:00 pc1 scangui: io/hpmud/hpmud.c 346:
device_cleanup: device uri=hp:/usb/HP_LaserJet_3300_3310_3320?serial=00SGH1
B1051K
2013-12-17T12:07:31.107722-05:00 pc1 scangui: io/hpmud/hpmud.c 358:
device_cleanup: close device dd=1…
2013-12-17T12:07:31.107913-05:00 pc1 scangui: io/hpmud/hpmud.c 360:
device_cleanup: done closing device dd=1
2013-12-17T12:09:02.001167-05:00 pc1 simple-scan: io/hpmud/dot4.c 172:
unable to read Dot4ReverseCmd header: No data available
2013-12-17T12:09:02.002318-05:00 pc1 simple-scan: io/hpmud/musb.c 1939:
invalid Dot4Credit from peripheral
2013-12-17T12:09:42.229575-05:00 pc1 simple-scan: io/hpmud/hpmud.c 284:
invalid device_open state
2013-12-17T12:09:57.257179-05:00 pc1 simple-scan: io/hpmud/hpmud.c 346:
device_cleanup: device uri=hp:/usb/HP_LaserJet_3300_3310_3320?serial=00
SGH1B1051K
2013-12-17T12:09:57.258151-05:00 pc1 simple-scan: io/hpmud/hpmud.c 358:
device_cleanup: close device dd=1…
2013-12-17T12:09:57.258838-05:00 pc1 simple-scan: io/hpmud/hpmud.c 360:
device_cleanup: done closing device dd=1
</code>

As you can see I tried three different programs with the same results fo
each one.

This scanner worked previously with openSUSE 12.2 and still works with
Windows7 running in VirtualBox so I know the scanner works.

Pop up errors:

http://susepaste.org/21605761
http://susepaste.org/65639042

Ken

2

hi !

did the install work properly in Yast2 ? was the scanner recognized there ?

3

The first snapshot you put in pastebin signals a laserjet device so you you are trying to scan on a rinter do you have a laser printer connected ?

try unplugging the printer and clean install of scanner first

hope this helps

4

On 12/17/2013 04:16 PM, metehyi pecked at the keyboard and wrote:
> hi !
>
> did the install work properly in Yast2 ? was the scanner recognized
> there ?
>
>

Yes, shows up in YaST.

Ken

5

On 12/17/2013 04:26 PM, metehyi pecked at the keyboard and wrote:
> The first snapshot you put in pastebin signals a laserjet device so you
> you are trying to scan on a rinter do you have a laser printer
> connected ?

The device uses one USB cable and the printer part no longer works.

>
>
> try unplugging the printer and clean install of scanner first
>
> hope this helps

I have tried this several times.

Thanks for the effort. :slight_smile:

Ken