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Thread: What to do when an annoying bug on bugzilla is being ignored?

  1. #1
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    Default What to do when an annoying bug on bugzilla is being ignored?

    https://bugzilla.novell.com/show_bug.cgi?id=738951

    There isn't even a response from any develloper or investigator at all in 5 months since the bug was first reported.

    I know they are mostly vollunteers, and you can't force anyone to do anything. But still some of them should be proud of their product, and wanting to make it as bug free as possible!?

  2. #2
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by wvv View Post
    https://bugzilla.novell.com/show_bug.cgi?id=738951

    There isn't even a response from any develloper or investigator at all in 5 months since the bug was first reported.

    I know they are mostly vollunteers, and you can't force anyone to do anything. But still some of them should be proud of their product, and wanting to make it as bug free as possible!?
    Since the kernel is where basic graphic support comes, why not give a newer kernel a try and see what it does.

    Kernel 3.4: http://www.kernel.org/pub/linux/kern...ux-3.4.tar.bz2 Kernel 3.3.7: http://www.kernel.org/pub/linux/kern...-3.3.7.tar.bz2

    The SAKC Kernel Compile: S.A.K.C. - SUSE Automated Kernel Compiler - Version 2.71 - Blogs - openSUSE Forums

    Get ANY Kernel back to 2005: S.G.T.B. - SuSE Git Kernel Tarball Creator - Version 1.80 - Blogs - openSUSE Forums

    Just some more options to consider. I think, and its only my opinion, that this issue is considered to be a graphic display problem, that the openSUSE distro can do little to fix.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  3. #3
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On Wed, 23 May 2012 21:36:02 +0000, wvv wrote:

    > https://bugzilla.novell.com/show_bug.cgi?id=738951
    >
    > There isn't even a response from any develloper or investigator at all
    > in 5 months since the bug was first reported.
    >
    > I know they are mostly vollunteers, and you can't force anyone to do
    > anything. But still some of them should be proud of their product, and
    > wanting to make it as bug free as possible!?


    As it happens, I'm just starting to do some work on a project within the
    project to try to see if we can improve responsiveness on bugs. Let me
    see if I can track down some assistance on this - I see the bug's
    assignment is to a mailing list of xorg developers.

    It may be that this has to be handled upstream, but if that's the case,
    then the bug should be updated by the assignee to reflect that.

    Jim

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    Jim Henderson
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    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On Thu, 24 May 2012 00:37:51 +0000, Jim Henderson wrote:

    > I see the bug's assignment is to a mailing list of xorg developers.


    I've sent a message to the assignee and will let you know what I hear
    back.

    Jim



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    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  5. #5
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by jdmcdaniel3 View Post
    I think, and its only my opinion, that this issue is considered to be a graphic display problem, that the openSUSE distro can do little to fix.
    Ok, if this is the case, someone with knowledge about this, should report this in bugzilla, and close the bug. So me and the reporter can move on to a different place to get help...

  6. #6
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by hendersj View Post
    As it happens, I'm just starting to do some work on a project within the
    project to try to see if we can improve responsiveness on bugs. Let me
    see if I can track down some assistance on this - I see the bug's
    assignment is to a mailing list of xorg developers.
    I think there in lies the problem. A bug should never be assigned to a mailing list. It could easily be ignored if no one on the list feels responsible, or if it's a busy list, it might just be overlooked.

    Maybe it's a good idea to have bugzilla send automatic reminders if a bug doesn't get a response from the assignee within a certain period of time (let's say a week)?

    Quote Originally Posted by hendersj View Post
    It may be that this has to be handled upstream, but if that's the case,
    then the bug should be updated by the assignee to reflect that.
    Indeed!

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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by hendersj View Post
    On Thu, 24 May 2012 00:37:51 +0000, Jim Henderson wrote:

    > I see the bug's assignment is to a mailing list of xorg developers.


    I've sent a message to the assignee and will let you know what I hear
    back.
    I hope you are not going to wait another five months on this!? ;-)

  8. #8
    dd@home.dk NNTP User

    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 05/24/2012 09:36 AM, wvv wrote:
    >
    > Ok, if this is the case, someone with knowledge about this, should
    > report this in bugzilla, and close the bug. So me and the reporter can
    > move on to a different place to get help..


    since no one has actually answered you (in bugzilla) i can only _guess_,
    but i do guess that it was kicked to the most likely bug spot (the
    kernel krunchers or the graphics driver builders, or both)..

    and, i also guess that yours (and the other openSUSE user who joined
    your bug report) are *not* the only two instances of this bugs
    appearance.....so, i further *guess* that it has been reported by the
    users of Red Hat, Fedora, Mint, etc etc etc etc etc..

    and, therefore the folks who must fix it are well aware of the problem..

    AND, whoever in the openSUSE ecosystem who is supposed to mark your bug
    with something like "forwarded to appropriate fixer" has done all of her
    job, except actually mark 738951 correctly..

    i think he/she should be flogged, what about you?

    by the way: the forum's active members/helpers are over 95% "just users"
    (plus some professional administrators and precious few 'developers')
    trying to help other users...the "fixers" you are apparently angry with
    are not here..

    --
    dd

  9. #9
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 2012-05-24 02:37, Jim Henderson wrote:

    > As it happens, I'm just starting to do some work on a project within the
    > project to try to see if we can improve responsiveness on bugs. Let me
    > see if I can track down some assistance on this - I see the bug's
    > assignment is to a mailing list of xorg developers.


    I have dozens of bugs in "new" state, nothing happening for years, it is
    discouraging. And then some one comes and closes it as obsolete without
    ever doing any real work on it, which is even more discouraging :-/

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  10. #10
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by dd@home.dk View Post
    by the way: the forum's active members/helpers are over 95% "just users"
    (plus some professional administrators and precious few 'developers')
    trying to help other users...the "fixers" you are apparently angry with
    are not here..
    I'm not angry, just a little bit annoyed.

    So I was asking how to get things moving, when contacting the developers "directly" through bugzilla doesn't work. And apparently this was enough, because someone with inner knowledge of bugzilla already picked up on this. So I'm happy for now...

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