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Thread: What to do when an annoying bug on bugzilla is being ignored?

  1. #11
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by robin_listas View Post
    I have dozens of bugs in "new" state, nothing happening for years, it is
    discouraging. And then some one comes and closes it as obsolete without
    ever doing any real work on it, which is even more discouraging :-/
    When a bug is reported against a version that is no longer supported that is understandable. When it still occurs in a newer version, you can update the bug and reopen it against the newer version... I suspect this is even the intention of the one who closes the bug: Get some response if it still needs to be open.

  2. #12
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 2012-05-24 11:06, wvv wrote:
    >
    > dd@home.dk;2464792 Wrote:
    >> by the way: the forum's active members/helpers are over 95% "just users"
    >> (plus some professional administrators and precious few 'developers')
    >> trying to help other users...the "fixers" you are apparently angry with
    >> are not here..

    >
    > I'm not angry, just a little bit annoyed.


    Sometimes I nag on one of the mail lists.


    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  3. #13

    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by wvv View Post
    I think there in lies the problem. A bug should never be assigned to a mailing list. It could easily be ignored if no one on the list feels responsible, or if it's a busy list, it might just be overlooked.
    The problem is we are talking about specially difficult bugs, there are 86 bugs assigned to them and only 24 hours a day...

    Quote Originally Posted by wvv View Post
    Maybe it's a good idea to have bugzilla send automatic reminders if a bug doesn't get a response from the assignee within a certain period of time (let's say a week)?
    It does.

  4. #14
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 2012-05-24 11:36, wvv wrote:
    >
    > robin_listas;2464794 Wrote:
    >>
    >> I have dozens of bugs in "new" state, nothing happening for years, it is
    >> discouraging. And then some one comes and closes it as obsolete without
    >> ever doing any real work on it, which is even more discouraging :-/
    >>

    >
    > When a bug is reported against a version that is no longer supported
    > that is understandable.


    No, it was reported for a then supported version. Nobody does anything
    until it is obsolete, and then they use that excuse to close it.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  5. #15
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 2012-05-24 11:36, RedDwarf wrote:

    > The problem is we are talking about specially difficult bugs, there are
    > 86 bugs assigned to them and only 24 hours a day...


    Well, stop adding new features and start solving bugs, one after another,
    until there is none left. And I'm serious.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  6. #16
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Quote Originally Posted by RedDwarf View Post
    The problem is we are talking about specially difficult bugs, there are 86 bugs assigned to them and only 24 hours a day...
    I understand there are priorities and limited time. My annoyance wasn't with the fact there isn't a bug fix or someone working on it, but with the fact there is no response whatsoever in bugzilla...

  7. #17
    dd@home.dk NNTP User

    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On 05/24/2012 11:06 AM, wvv wrote:
    > I'm not angry, just a little bit annoyed.


    i well understand! i'm often annoyed by stuff around here that i think
    'should' or 'could' go smoooother....and, often when i voice that i'm
    judged and shot down for being "over the top", or "angry" or "worked
    up"...etc..

    angry, annoyed or just amused by the circus, i'm happy you got the
    attention you wanted and deserve!

    --
    dd

  8. #18

    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    Carlos E. R. wrote:
    > On 2012-05-24 11:36, RedDwarf wrote:
    >
    >> The problem is we are talking about specially difficult bugs, there are
    >> 86 bugs assigned to them and only 24 hours a day...

    >
    > Well, stop adding new features and start solving bugs, one after another,
    > until there is none left. And I'm serious.


    Been there, done that, got the blood-stained T-shirt.

    I wouldn't wish it on anyone. Trying to eliminate all bugs in a piece of
    software of any size (i.e. having a large size) is a terrible idea.
    Reread "The Mythical Man-month". A better scheme is to have targets for
    the number of bugs, for clear-up rate and for rate of finding new bugs.

    But you're right that the rate of introduction of new features does need
    to be balanced against the rate of change of the number of outstanding
    bugs. Unfortunately, I suspect the commercial realities don't allow it
    without some major change in process.

  9. #19
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On Thu, 24 May 2012 07:56:02 +0000, wvv wrote:

    > hendersj;2464771 Wrote:
    >> On Thu, 24 May 2012 00:37:51 +0000, Jim Henderson wrote:
    >>
    >> > I see the bug's assignment is to a mailing list of xorg developers.

    >>
    >> I've sent a message to the assignee and will let you know what I hear
    >> back.

    >
    > I hope you are not going to wait another five months on this!? ;-)


    Not planning to, no. I'm not actually involved in the bug itself, but
    since I'm starting a project to improve the bug process, this seemed
    relevant to what I'm trying to do.

    Jim



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    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  10. #20
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    Default Re: What to do when an annoying bug on bugzilla is being ignored?

    On Thu, 24 May 2012 07:46:03 +0000, wvv wrote:

    > hendersj;2464738 Wrote:
    >>
    >> As it happens, I'm just starting to do some work on a project within
    >> the project to try to see if we can improve responsiveness on bugs.
    >> Let me see if I can track down some assistance on this - I see the
    >> bug's assignment is to a mailing list of xorg developers.

    >
    > I think there in lies the problem. A bug should never be assigned to a
    > mailing list. It could easily be ignored if no one on the list feels
    > responsible, or if it's a busy list, it might just be overlooked.


    Actually, in my research on how bugzilla is used in the project, that's a
    fairly typical way to handle these things. Bugs go through a first
    "triage" team that check for duplicates and that the necessary
    information is there before the developers get their hands on it.

    In this case, the list consists of two developers who (from what I
    understand so far) do both the triage and the bug fixes.

    But assigning to a list allows the bug to go to a triage team so it can
    be "vetted" before it moves on.

    That also means that if people want to get involved in that initial
    screening process, they can subscribe to the list and will be added to
    the bugs that are assigned by default to that list - and when someone
    leaves the project, they can unsub from the list and the bug's assignment
    will still be valid.

    > Maybe it's a good idea to have bugzilla send automatic reminders if a
    > bug doesn't get a response from the assignee within a certain period of
    > time (let's say a week)?


    That may be a possibility - I've not yet dug into how far we can go with
    customization (this project I'm working on is about a week old or so, and
    I'm not working on it "full time" as it were - so it's just kicking off
    and we're just in the planning phase for the project at the moment).

    Jim

    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

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