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Thread: Some progress on the forum issues

  1. #1
    Join Date
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    Default Some progress on the forum issues

    Hi, all -

    Just a quick note on where things are at with the forums and the odd/
    frustrating issues we've been seeing over the past several months. I
    spent the afternoon with the folks in Provo going over the issues and
    finding out where things are at and what the plan is moving forward so we
    could have a clearer picture of what's happening.

    1. The logout issue should be fixed now. The page does redirect to a
    Novell-branded page, but for the time being, I'm considering this a win -
    we'll get it corrected properly in the near future, but there should be
    no 404 errors on logout.

    2. There have been some patches applied to the authentication servers
    that seem to have stabilized the majority of the logout issues. There's
    still one issue that we're trying to nail down where a logout happens
    after an unexpectedly short time (say 10 minutes from login). That
    appears to be unrelated to the actual authentication server issues, as
    it's related to the cookie set by vBulletin. It appears (we're not 100%
    sure yet) that it might be tied to a Javascript issue in vBulletin; this
    ended up being reproduced by chance while kgroneman and I were meeting
    with the guy who's been working on the issue, and he noticed immediately
    before that a Javascript triggered by clicking on "reply to thread"
    seemed to hang up.

    When he refreshed the page, his cookie had been expired and he was logged
    out. Clicking on the "Login" link, he was immediately logged back in
    (without a password request) because the authentication server session
    was still active (so there's no security issue there - you had to
    previously have logged in with your ID in order for the login to pass-
    through like that - and that's by design).

    Currently we're looking to see about increasing the vBulletin session
    timeout. We /may/ also be able to increase the overall forum session
    timeout, but first we want to get things stabilized without tweaking too
    many variables.

    There also was some discussion about some additional configuration
    changes on the authentication boxes - memory in particular was
    discussed. The new auth servers are 64-bit - whereas the old iChain
    boxes were 32-bit (as iChain was only available as a 32-bit product), so
    the new setup can handle a lot more memory, which should help. There
    were other optimizations that they talked about and are going to look
    into as well.

    As for specific things that you can do to help us:

    1. If you run into a problem, we need to know. If you can outline steps
    to reproduce it as well as the time and date you had the problem, that
    will help us determine if it's before or after a particular change was
    made.

    2. Headers/traces can help. HTTPFox (for those using Firefox) can
    provide some information here. If someone knows of a Chrome plugin that
    has similar functionality, let us know, because we want to also test with
    Chrome as well as Firefox and IE (for those few Windows users we get
    around here - which aren't many). tcpdump or wireshark info can also be
    useful, but often provides a lot more info than is needed - so filtering
    to HTTP/HTTPS requests would be ideal (if you grab HTTPS, make sure you
    are using some sort of proxy with its own private key to decode the trace
    with - and you'll want to obscure any auth info in the trace as well - if
    you don't know how to do this, don't worry about getting HTTPS traces -
    HTTP headers are the most useful for us).

    3. The more detail you can provide on what page you started from, what
    you clicked, and so on - the more useful your report is to us.
    Especially if you can reproduce the issue entirely at will.

    I know I've said it before, but I have to say it again: Thanks again to
    everyone for your patience. We know these issues have been very
    frustrating to deal with, and it has taken far longer than we anticipated
    to get to this point.

    I am feeling optimistic that we're nearing the end of these issues - we
    certainly are closer today to the end than to the start.

    Jim
    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  2. #2
    dd@home.dk NNTP User

    Default Re: Some progress on the forum issues

    > we certainly are closer today to the end than to the start.

    thank you for your caring, hands on involvement..

    --
    dd

  3. #3
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    Default Re: Some progress on the forum issues

    On Wed, 23 May 2012 00:10:47 +0000, Jim Henderson wrote:

    > 2. Headers/traces can help. HTTPFox (for those using Firefox) can
    > provide some information here. If someone knows of a Chrome plugin that
    > has similar functionality, let us know, because we want to also test
    > with Chrome as well as Firefox and IE (for those few Windows users we
    > get around here - which aren't many). tcpdump or wireshark info can
    > also be useful, but often provides a lot more info than is needed - so
    > filtering to HTTP/HTTPS requests would be ideal (if you grab HTTPS, make
    > sure you are using some sort of proxy with its own private key to decode
    > the trace with - and you'll want to obscure any auth info in the trace
    > as well - if you don't know how to do this, don't worry about getting
    > HTTPS traces - HTTP headers are the most useful for us).


    For chrome:

    ctrl+shift+I -> network

    That will give us similar information to what httpfox provides.

    Jim

    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  4. #4
    Join Date
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    Default Re: Some progress on the forum issues

    Another thing that I should mention as well - over the past several
    months/years(?) since the new editor came in on the web interface, we've
    had many people ask if the advanced editor could be enabled by default so
    the code tag button is there.

    A recent update introduced a configuration setting to enable this - so we
    have enabled it now. There should not be a need to go select the
    advanced editor any more - it's been set to be the default.

    Jim
    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  5. #5
    Join Date
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    Default Re: Some progress on the forum issues

    On Wed, 23 May 2012 16:08:04 +0000, Jim Henderson wrote:

    > A recent update introduced a configuration setting to enable this - so
    > we have enabled it now. There should not be a need to go select the
    > advanced editor any more - it's been set to be the default.


    Note that this change is not in the quick editor, but when you reply and
    used to get a "basic editor", now you get the "advanced editor". The
    quick reply box (by its nature) doesn't have that kind of functionality.

    Jim

    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  6. #6
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    Default Re: Some progress on the forum issues

    On Wed, 23 May 2012 00:10:47 +0000, Jim Henderson wrote:

    > 1. The logout issue should be fixed now. The page does redirect to a
    > Novell-branded page, but for the time being, I'm considering this a win
    > - we'll get it corrected properly in the near future, but there should
    > be no 404 errors on logout.


    Slight change on this one, it seems that while the logout is being
    processed, the cookie from vBulletin isn't yet being cleaned up - the
    tech team is aware and looking into that. So progress, but not 100% done
    yet.

    Jim



    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  7. #7
    Join Date
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    Default Re: Some progress on the forum issues

    Quote Originally Posted by hendersj View Post
    On Wed, 23 May 2012 16:08:04 +0000, Jim Henderson wrote:

    > A recent update introduced a configuration setting to enable this - so
    > we have enabled it now. There should not be a need to go select the
    > advanced editor any more - it's been set to be the default.


    Note that this change is not in the quick editor, but when you reply and
    used to get a "basic editor", now you get the "advanced editor". The
    quick reply box (by its nature) doesn't have that kind of functionality.

    Jim

    --
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at openSUSE Forums FAQ
    Has this really been enabled ? It doesn't work for me either clicking "reply" or "reply with quote buttons" under the post. It doesn't redirect me to the advanced editor if I push the "reply to thread" button either.

    Best regards,
    Greg
    Best regards,
    Greg

  8. #8
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    Default Re: Some progress on the forum issues

    Quote Originally Posted by glistwan View Post
    Has this really been enabled ? It doesn't work for me either clicking "reply" or "reply with quote buttons" under the post. It doesn't redirect me to the advanced editor if I push the "reply to thread" button either.
    I get it with "reply to thread", but in my view (I use the hybrid view), I see what you see. Will have to see if that's expected - it was my understanding that the config change did enable this, but I don't use the web interface often.

    Which display view are you using?

    Jim
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  9. #9
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    Default Re: Some progress on the forum issues

    Quote Originally Posted by hendersj View Post
    I get it with "reply to thread", but in my view (I use the hybrid view), I see what you see. Will have to see if that's expected - it was my understanding that the config change did enable this, but I don't use the web interface often.
    Did a little more digging, and it seems that Kim and I had a failure to communicate. He set it so the WYSIWYG editor is the default, but that editor doesn't have the same buttons as the advanced toolbar.

    Back to the drawing board - shoot, I thought we had that one sorted. Sorry for the false alarm.

    Jim
    Jim Henderson
    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

  10. #10
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    Default Re: Some progress on the forum issues

    Quote Originally Posted by hendersj View Post
    Did a little more digging, and it seems that Kim and I had a failure to communicate. He set it so the WYSIWYG editor is the default, but that editor doesn't have the same buttons as the advanced toolbar.

    Back to the drawing board - shoot, I thought we had that one sorted. Sorry for the false alarm.

    Jim
    No problem using linear mode btw. Here's a screenshot of what I see when pushing "reply with quote" :
    SUSE Paste
    Best regards,
    Greg

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