Page 1 of 2 12 LastLast
Results 1 to 10 of 20

Thread: HPLIP (hp-toolbox) won't start

  1. #1

    Default HPLIP (hp-toolbox) won't start

    Hello,
    Since opensuse 12.1 (64bit) I can't use hp-toolbox.

    Code:
    philippe@linux-lze3:~> hp-toolbox
    
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Traceback (most recent call last):
      File "/usr/bin/hp-toolbox", line 246, in <module>
        from ui4.devmgr5 import DevMgr5
      File "/usr/share/hplip/ui4/devmgr5.py", line 69, in <module>
        from sendfaxdialog import SendFaxDialog
      File "/usr/share/hplip/ui4/sendfaxdialog.py", line 76, in <module>
        ver = reportlab.Version
    AttributeError: 'module' object has no attribute 'Version'
    philippe@linux-lze3:~>
    If I install the last version from HP Linux Imaging and Printing and install "hplip-3.11.12.run"

    I get the same:
    Code:
    Please choose the installation mode (a=automatic*, c=custom, q=quit) : a
    
    Initializing. Please wait...
    /Traceback (most recent call last):
      File "./install.py", line 240, in <module>
        text_install.start(language, auto, test_depends, test_unknown, assume_network, max_retries, enable, disable)
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/text_install.py", line 119, in start
        core.init()
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 388, in init
        self.check_dependencies(callback)
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 481, in check_dependencies
        self.have_dependencies[d] = self.dependencies[d][3]()
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 862, in check_reportlab
        ver = reportlab.Version
    AttributeError: 'module' object has no attribute 'Version'
    openSUSE 12.2 (x86_64) KDE 4.8.5, Laptop: KEYNUX Ymax I7, RAM 4GB, HD 120GB SSD (OS) + 500GB, 64-bits Quad-core Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Video 17" nVidia GeForce GTX 285M

  2. #2
    Join Date
    Mar 2008
    Location
    Bochum, Germany
    Posts
    3,587

    Default Re: HPLIP (hp-toolbox) won't start

    Please run "hp-check -t" and if this doesn't reveal the issue to you, post the output here.

    Uwe


  3. #3
    Join Date
    Mar 2010
    Location
    Austin - Texas
    Posts
    10,140
    Blog Entries
    48

    Smile Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by phiga View Post
    Hello,
    Since opensuse 12.1 (64bit) I can't use hp-toolbox.

    Code:
    philippe@linux-lze3:~> hp-toolbox
    
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Traceback (most recent call last):
      File "/usr/bin/hp-toolbox", line 246, in <module>
        from ui4.devmgr5 import DevMgr5
      File "/usr/share/hplip/ui4/devmgr5.py", line 69, in <module>
        from sendfaxdialog import SendFaxDialog
      File "/usr/share/hplip/ui4/sendfaxdialog.py", line 76, in <module>
        ver = reportlab.Version
    AttributeError: 'module' object has no attribute 'Version'
    philippe@linux-lze3:~>
    If I install the last version from HP Linux Imaging and Printing and install "hplip-3.11.12.run"

    I get the same:
    Code:
    Please choose the installation mode (a=automatic*, c=custom, q=quit) : a
    
    Initializing. Please wait...
    /Traceback (most recent call last):
      File "./install.py", line 240, in <module>
        text_install.start(language, auto, test_depends, test_unknown, assume_network, max_retries, enable, disable)
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/text_install.py", line 119, in start
        core.init()
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 388, in init
        self.check_dependencies(callback)
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 481, in check_dependencies
        self.have_dependencies[d] = self.dependencies[d][3]()
      File "/mnt/home2/Téléchargements/hplip-3.11.12/installer/core_install.py", line 862, in check_reportlab
        ver = reportlab.Version
    AttributeError: 'module' object has no attribute 'Version'
    So, perhaps when you first ran hp-setup, you did not run it as root? Normally, to setup a printer, after hplib is or has been installed, you run hp-setup as root to add your printer.

    Code:
    for kde I do a: Alt-F2, kdesu hp-setup
    or

    Code:
    for gnome I do a: Alt-F2, gnomesu hp-setup
    Failure to do so can cause the application to not run properly. What HP printer are you trying to install and did/how have you ran hp-setup?

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  4. #4

    Default Re: HPLIP (hp-toolbox) won't start

    HI, the printer is already working but I can't access to hp-toolbox.

    Code:
    philippe@linux-lze3:~> hp-check -t
    
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Dependency/Version Check Utility ver. 14.3
    
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are 
    installed to successfully compile HPLIP.                                                                                                                              
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the    
    proper dependencies installed to successfully run.                                                                                                                    
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).            
    
    Saving output in log file: hp-check.log
    
    Initializing. Please wait...
    /Traceback (most recent call last):
      File "/usr/bin/hp-check", line 206, in <module>
        core.init()
      File "/usr/share/hplip/installer/core_install.py", line 387, in init
        self.check_dependencies(callback)
      File "/usr/share/hplip/installer/core_install.py", line 480, in check_dependencies
        self.have_dependencies[d] = self.dependencies[d][3]()
      File "/usr/share/hplip/installer/core_install.py", line 861, in check_reportlab
        ver = reportlab.Version
    AttributeError: 'module' object has no attribute 'Version'
    philippe@linux-lze3:~>
    openSUSE 12.2 (x86_64) KDE 4.8.5, Laptop: KEYNUX Ymax I7, RAM 4GB, HD 120GB SSD (OS) + 500GB, 64-bits Quad-core Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Video 17" nVidia GeForce GTX 285M

  5. #5
    Join Date
    Mar 2010
    Location
    Austin - Texas
    Posts
    10,140
    Blog Entries
    48

    Smile Re: HPLIP (hp-toolbox) won't start

    I found an interesting link here:

    https://bugs.archlinux.org/task/1876...ed=7237&status

    Open up YaST / Software / Software Management and search on python-gstreamer and install it if not installed. Its just a shot in the dark, but you never know.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  6. #6

    Default Re: HPLIP (hp-toolbox) won't start

    I found the solution here: http://forums.opensuse.org/english/g...les-hplip.html

    the missing dependency was : python-reportlab

    Working now!
    openSUSE 12.2 (x86_64) KDE 4.8.5, Laptop: KEYNUX Ymax I7, RAM 4GB, HD 120GB SSD (OS) + 500GB, 64-bits Quad-core Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Video 17" nVidia GeForce GTX 285M

  7. #7
    Join Date
    Mar 2010
    Location
    Austin - Texas
    Posts
    10,140
    Blog Entries
    48

    Smile Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by phiga View Post
    I found the solution here: http://forums.opensuse.org/english/g...les-hplip.html

    the missing dependency was : python-reportlab

    Working now!
    So it is very funny you should say that because, I normally do not run the hp-toobox from a terminal prompt, but for this message thread I did and even though the toolbox ran, an error came up saying python-reportlab was not installed, but then it otherwise worked OK for me. So, I was looking for something else that might be wrong. I did install python-reportlab which eliminated the problem report at the terminal prompt. So, something else was also different. Did you check to see if python-gstreamer was installed by chance?

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  8. #8
    Join Date
    Apr 2010
    Location
    Rocksprings, TX
    Posts
    42

    Default Re: HPLIP (hp-toolbox) won't start

    I've been trying to install hplip-3.11.12 on my 12.1 system but libusb-1_0-devel does not seem to include usb.h. Unfortunately, that is a required dependency. Any help finding it would be most helpful

  9. #9
    Join Date
    Mar 2008
    Location
    Bochum, Germany
    Posts
    3,587

    Default AW: Re: HPLIP (hp-toolbox) won't start

    jim,

    what's the reason to not use the hplip that's available through yast?

    Uwe

  10. #10
    Join Date
    Feb 2010
    Location
    Germany
    Posts
    4,654

    Default Re: HPLIP (hp-toolbox) won't start

    Am 15.01.2012 06:16, schrieb jim7634:
    >
    > I've been trying to install hplip-3.11.12 on my 12.1 system but
    > libusb-1_0-devel does not seem to include usb.h. Unfortunately, that is
    > a required dependency. Any help finding it would be most helpful
    >
    >

    Search for libusb-compat-devel in yast.

    --
    PC: oS 11.4 (dual boot 12.1) 64 bit | Intel Core i7-2600@3.40GHz | KDE
    4.6.0 | GeForce GT 420 | 16GB Ram
    Eee PC 1201n: oS 11.4 64 bit | Intel Atom 330@1.60GHz | KDE 4.7.4 |
    nVidia ION | 3GB Ram

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •