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Thread: HPLIP (hp-toolbox) won't start

  1. #11
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    Default Re: HPLIP (hp-toolbox) won't start

    Bucksfeld,

    I'm installing an HP Officejet 6500 al in wonder printer. The hplip and cups drivers that are available through YAST do not support that printer/FAX, hence the need to install the hpopensource package.

  2. #12
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    Question Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by jim7634 View Post
    Bucksfeld,

    I'm installing an HP Officejet 6500 al in wonder printer. The hplip and cups drivers that are available through YAST do not support that printer/FAX, hence the need to install the hpopensource package.
    Though you did not specify the complete printer number, when I search for it on site I get:

    Installation Wizard

    You have selected SUSE Linux 11.4 using the HP Officejet 6500 All-in-one Printer - e709c.

    SUSE Linux 11.4 supplies HPLIP 3.11.3 and it does support your printer.

    As the version of HPLIP supplied with your operating system supports your printer, you may continue to use that version of HPLIP.

    You may now optionally download the latest version of HPLIP to get access to new features and bug fixes.

    Please click Previous to select a different operating system or printer.
    openSUSE 12.1 comes with hplip version 3.11.10, which, based on the info above (though you can only select openSUSE 11.4 there) should be and has been supported since hplip version 3.11.3. Maybe you entered the wrong printer number somewhere? Again, don't forget to run hp-setup as root (Alt-F2 kdesu hp-setup or gnomesu hp-setup) and networked printers may not be found and you will need to manually enter their local IP address to be able to find and install them.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  3. #13
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    Default Re: HPLIP (hp-toolbox) won't start

    Actually I was (note "was") using 12.1 and hplip-3.11.12.

    The reason for the "was": I've moved to ubuntu 11.10. because A) hplip-3.11.12 is supported there without problems and B) unlike SuSE they provide a gnome fallback so I don't have to put up with that BS gnome 3.x

    Jim
    SuSE 11.2 on a HP-dv7-3057nr with AMD Vision 2.2 GHZ 64bit processor. 4096 RAM and 500 Gb HDD.
    Server is an OLD Gateway e-3400 with SuSE 11.3 with a LAMP server.

  4. #14
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    Default Re: HPLIP (hp-toolbox) won't start

    jdmcdaniel3
    The problem wasn't the printer - I couldn't get the hplip package to even make.
    SuSE 11.2 on a HP-dv7-3057nr with AMD Vision 2.2 GHZ 64bit processor. 4096 RAM and 500 Gb HDD.
    Server is an OLD Gateway e-3400 with SuSE 11.3 with a LAMP server.

  5. #15
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    Default Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by jim7634 View Post
    jdmcdaniel3
    The problem wasn't the printer - I couldn't get the hplip package to even make.
    SO I think there was misconceptions about the hplip program and what it supports. None the less, I am happy you found a distribution that is working for you. Good luck.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  6. #16
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    Default Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by buckesfeld View Post
    Please run "hp-check -t" and if this doesn't reveal the issue to you, post the output here.

    Uwe

    Hi!

    I have the same problem on my openSUSE 12.2. I can't open the hp-toolbox.
    python-reportlab, python-gstreamer are installed.

    Here are the information from the commands:

    1. "hp-check -t":

    linux-bmnf:/home/andranik # hp-check -t

    HP Linux Imaging and Printing System (ver. 3.12.4)
    Dependency/Version Check Utility ver. 14.3

    Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.

    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the
    HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
    are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).

    Saving output in log file: hp-check.log

    Initializing. Please wait...

    ---------------
    | SYSTEM INFO |
    ---------------

    Basic system information:
    Linux linux-bmnf.site 3.4.11-2.16-desktop #1 SMP PREEMPT Wed Sep 26 17:05:00 UTC 2012 (259fc87) i686 i686 i386 GNU/Linux

    Distribution:
    suse 12.2

    Checking Python version...
    OK, version 2.7.3 installed

    Checking PyQt 4.x version...
    OK, version 4.9.1 installed.

    Checking for CUPS...
    Status: scheduler is running
    Version: 1.5.3
    error_log is set to level: warn

    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 1.0.0


    ------------------------------------
    | COMPILE AND RUNTIME DEPENDENCIES |
    ------------------------------------

    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.

    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: CUPS image - CUPS image development files...
    error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: DBus - Message bus system...
    error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.

    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: libjpeg - JPEG library...
    error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: libpthread - POSIX threads library...
    OK, found.

    Checking for dependency: libtool - Library building support services...
    OK, found.

    Checking for dependency: libusb - USB library...
    error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.

    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.

    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.

    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.

    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.

    Checking for dependency: Python devel - Python development files...
    error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.

    Checking for dependency: Python XML libraries...
    OK, found.

    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.

    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.

    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.

    Checking for dependency: SANE - Scanning library...
    OK, found.

    Checking for dependency: SANE - Scanning library development files...
    error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

    Checking for dependency: scanimage - Shell scanning program...
    OK, found.

    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.


    ----------------------
    | HPLIP INSTALLATION |
    ----------------------


    Currently installed HPLIP version...
    HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.

    [hplip]
    version=3.12.4

    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
    ppdbase=/usr/share/cups/model/manufacturer-PPDs
    doc=/usr/share/doc/packages/hplip
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/lib/cups/driver

    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=no
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=no
    cups-ppd-install=yes
    internal-tag=3.12.4
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=no
    hpcups-only-build=no
    hpijs-only-build=no


    Current contents of '/var/lib/hp/hplip.state' file:
    Plugins are not installed. Could not access file: No such file or directory

    Current contents of '~/.hplip/hplip.conf' file:
    error: Could not access file: No such file or directory

    --------------------------
    | DISCOVERED USB DEVICES |
    --------------------------

    Device URI Model
    -------------------------------- ---------------------------
    hp:/usb/Deskjet_1050_J410_series HP Deskjet 1050 J410 series
    ?serial=CN0712P74J05HW

    ---------------------------------
    | INSTALLED CUPS PRINTER QUEUES |
    ---------------------------------


    Deskjet-1050-J410-series
    ------------------------
    Type: Printer
    Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN0712P74J05HW
    PPD: /etc/cups/ppd/Deskjet-1050-J410-series.ppd
    PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.12.4
    Printer status: printer Deskjet-1050-J410-series is idle. enabled since Tue 15 Jan 2013 05:00:33 AM MSK
    Communication status: Good

    Deskjet_1050_J410
    -----------------
    Type: Printer
    Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN0712P74J05HW
    PPD: /etc/cups/ppd/Deskjet_1050_J410.ppd
    PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.12.4
    Printer status: printer Deskjet_1050_J410 is idle. enabled since Tue 15 Jan 2013 05:05:58 AM MSK
    Communication status: Good

    hp
    --
    Type: Unknown
    Device URI: socket://192.168.1.1:9100
    PPD: /etc/cups/ppd/hp.ppd
    PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.12.4
    Printer status: printer hp is idle. enabled since Thu 20 Dec 2012 01:51:45 AM MSK
    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.


    ----------------------
    | SANE CONFIGURATION |
    ----------------------

    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.

    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Deskjet_1050_J410_series?serial=CN0712P74J05HW' is a Hewlett-Packard Deskjet_1050_J410_series all-in-one


    ---------------------
    | PYTHON EXTENSIONS |
    ---------------------

    Checking 'cupsext' CUPS extension...
    OK, found.

    Checking 'pcardext' Photocard extension...
    OK, found.

    Checking 'hpmudext' I/O extension...
    OK, found.

    Checking 'scanext' SANE scanning extension...
    OK, found.



    -----------------
    | USB I/O SETUP |
    -----------------

    Checking for permissions of USB attached printers...

    HP Device 0x8911 at 001:002:
    Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN0712P74J05HW
    Device node: /dev/bus/usb/001/002
    Mode: 0664
    getfacl: Removing leading '/' from absolute path names
    # file: dev/bus/usb/001/002
    # owner: root
    # group: lp
    user::rw-
    user:andranik:rw-
    group::rw-
    mask::rw-
    other::r--



    ---------------
    | USER GROUPS |
    ---------------

    root


    -----------
    | SUMMARY |
    -----------

    error: 11 errors and/or warnings.

    Please refer to the installation instructions at:
    http://hplip.sourceforge.net/install/index.html


    Done.


    2. "hp-toolbox":

    andranik@linux-bmnf:~> hp-toolbox

    HP Linux Imaging and Printing System (ver. 3.12.4)
    HP Device Manager ver. 15.0

    Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.

    Traceback (most recent call last):
    File "/usr/bin/hp-toolbox", line 257, in <module>
    toolbox = DevMgr5(__version__, device_uri, None)
    File "/usr/share/hplip/ui4/devmgr5.py", line 204, in __init__
    if not utils.Is_HPLIP_older_version( installed_version, self.user_settings.latest_available_version):
    File "/usr/share/hplip/base/utils.py", line 1795, in Is_HPLIP_older_version
    if(int(installed_array[cnt]) < int(available_array[cnt])):
    ValueError: invalid literal for int() with base 10: "11 Public Release</a><br />')"
    openSUSE Tumbleweed (x86_64) 64-bit
    Xfce

  7. #17
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    Default Re: HPLIP (hp-toolbox) won't start

    On 2013-01-15 01:36, andranique wrote:
    > Here are the information from the commands:
    >
    > *1. "hp-check -t":*
    >
    > -linux-bmnf:/home/andranik # hp-check -t -


    Please use code tags. Advanced editor, '#' button.

    --
    Cheers/Saludos
    Carlos E. R. (12.1 test at Minas-Anor)

  8. #18
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    Smile Re: HPLIP (hp-toolbox) won't start

    I feel that if you should upgrade your hplip package, your basic problem will then be fixed with the toolbox. Open up a terminal session and run these commands. You do not type in the prompt password, but will type in the root password there instead.

    Code:
    su -
    password:
    
    zypper ar http://download.opensuse.org/repositories/Printing/openSUSE_12.2/ Printing
    zypper refresh
    zypper mr -rk -p 15 Printing
    zypper update
    zypper dup --from Printing
    Once complete, you can proceed with the fix command or search in YaST for each required package and install it. I am able to get ride of all problems except not finding the package called hpaio, but everything seems to be working just fine. The instructions above should move you to hplip ver. 3.12.11.

    And please, do consider placing any future output into code # tags, it makes it much more readable.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  9. #19
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    Default Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by jdmcdaniel3 View Post
    I feel that if you should upgrade your hplip package, your basic problem will then be fixed with the toolbox. Open up a terminal session and run these commands. You do not type in the prompt password, but will type in the root password there instead.

    Code:
    su -
    password:
    
    zypper ar http://download.opensuse.org/repositories/Printing/openSUSE_12.2/ Printing
    zypper refresh
    zypper mr -rk -p 15 Printing
    zypper update
    zypper dup --from Printing
    Once complete, you can proceed with the fix command or search in YaST for each required package and install it. I am able to get ride of all problems except not finding the package called hpaio, but everything seems to be working just fine. The instructions above should move you to hplip ver. 3.12.11.

    And please, do consider placing any future output into code # tags, it makes it much more readable.

    Thank You,

    I did everything you wrote.
    It works!
    Thanks a lot.
    openSUSE Tumbleweed (x86_64) 64-bit
    Xfce

  10. #20
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    Smile Re: HPLIP (hp-toolbox) won't start

    Quote Originally Posted by andranique View Post
    I did everything you wrote.
    It works!
    Thanks a lot.
    Happy to hear of your success.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

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