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Thread: printer problem-the same 12.2 works on one and not on the other

  1. #1

    Default printer problem-the same 12.2 works on one and not on the other

    I installed the samsung clp-320 printer (network) on my suse in my laptop with 12.1 using samsung linux unified drivers, it works perfectly, I installed the very same printer with the very same driver in my desktop with 12.1, the installation went well but the printing result is wrong, the page that should be printed is printed littler and in the same page is present double.
    how can I obtain the same behaviour from the two computers??
    thanks and merry christmas :-))

  2. #2
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    > but the printing result is wrong

    sounds like a driver problem...that is, it is working good on your
    openSUSE running laptop, but not working correctly on your desktop..

    if it were an openSUSE problem we would expect it to be broken on every
    computer loaded with openSUSE!

    well, i guess it could still be a user setup problem!! (set up correctly
    on one machine and not the other) so, i suggest you go though the set up
    on the desktop and see if it correct...if it is correct, log a bug with
    samsung.

    note: you can compare the setup on the desktop to the working one on the
    laptop..

    happy holidays to you too..

    --
    DD http://tinyurl.com/DD-Caveat http://tinyurl.com/DD-Hardware
    http://tinyurl.com/DD-Software
    openSUSE®, the "German Engineered Automobiles" of operating systems!

  3. #3

    Default Re: printer problem-the same 12.2 works on one and not on the other

    Quote Originally Posted by DenverD View Post
    > but the printing result is wrong

    sounds like a driver problem...that is, it is working good on your
    openSUSE running laptop, but not working correctly on your desktop..

    if it were an openSUSE problem we would expect it to be broken on every
    computer loaded with openSUSE!
    yes but the same could be said for the driver that is the same and should works well on both, may be opensuse has differently settings if installed on a laptop or a desktop??
    Quote Originally Posted by DenverD View Post
    well, i guess it could still be a user setup problem!! (set up correctly
    on one machine and not the other) so, i suggest you go though the set up
    on the desktop and see if it correct...if it is correct, log a bug with
    samsung.
    Quote Originally Posted by DenverD View Post

    note: you can compare the setup on the desktop to the working one on the
    laptop..

    happy holidays to you too..
    I checked printer setup, are the same, I installed on another netbook and it works ok, I uninstalled and reinstalled again on my desktop and it works bad, the page is printed twice on the sheet, I installed a foomatic driver and it print well, except for some differences in the colors.
    happy new year:-))

  4. #4
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    On 2011-12-28 15:56, pier andreit wrote:

    > may be opensuse has differently settings if
    > installed on a laptop or a desktop??


    It should, but it doesn't, AFAIK. Things like power management, not printer
    drivers.

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  5. #5
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    Assuming the Samsung driver installs itself in CUPS, you can go into CUPS ("Manage printing" in the KDE menu), select the printer, and compare the settings on your laptop and desktop: click on your printer's name and choose "Administration" to bring up default options etc. Also, as the printer works on the laptop as a network printer, and assuming that the desktop is on the same network, why not simply share the printer? Or are you installing the printer with a different hardware connection on the desktop (i.e. USB)?
    Günter

    Desk: Leap 42.2, KDE 5, Intel i3, 8Gb, Kingston 64Gb SSD, 2 SATA.
    Lap: Thinkpad T430, Tumbleweed, Intel i5, 8Gb, SSD.

  6. #6

    Default Re: printer problem-the same 12.2 works on one and not on the other

    Quote Originally Posted by gminnerup View Post
    Assuming the Samsung driver installs itself in CUPS,
    I think yes
    Quote Originally Posted by gminnerup View Post
    you can go into CUPS ("Manage printing" in the KDE menu), select the printer, and compare the settings on your laptop and desktop: click on your printer's name and choose "Administration" to bring up default options etc.
    I made it, compared ALL the printer options, reverted on default options, but printing is wrong on desktop and good on laptops
    Quote Originally Posted by gminnerup View Post
    Also, as the printer works on the laptop as a network printer, and assuming that the desktop is on the same network, why not simply share the printer?
    only becouse the laptop isn't always connected and the desktop yes :-)
    Quote Originally Posted by gminnerup View Post
    Or are you installing the printer with a different hardware connection on the desktop (i.e. USB)?
    not, the SAME printer is connected in the SAME network with RJ45-network connection.
    Is there something that I can copy from the working one to the not-working to have a "equal-situation"?

  7. #7
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    Just some guesses on my part.....

    Usually /etc/papersize is not used with KDE apps, but might be worth checking and comparing anyway. Maybe the unified driver uses it...?
    Do you have a ~/.cups/lpoptions file present on both machines? Maybe you have one configured with particular user preferences perhaps?

  8. #8

    Default Re: printer problem-the same 12.2 works on one and not on the other

    Quote Originally Posted by deano_ferrari View Post
    Just some guesses on my part.....
    many thanks Deano :-))
    Quote Originally Posted by deano_ferrari View Post

    Usually /etc/papersize is not used with KDE apps, but might be worth checking and comparing anyway. Maybe the unified driver uses it...?
    on working laptop /etc/papersize is not present
    on not-working desktop there is a 3Bite papersize.rpmnew file, the content was "a4", I removed it (to have the same situation), rebooted, reprinted, result=wrong print
    Quote Originally Posted by deano_ferrari View Post
    Do you have a ~/.cups/lpoptions file present on both machines? Maybe you have one configured with particular user preferences perhaps?
    on working laptop ~/.cups/lpoptions exist and its content is:
    "Dest lexmark_iner Duplex=DuplexNoTumble
    Default Stylus-C62
    "
    I don't know what is this file for but the two are two printers I installed time ago in the laptop, but there isn't the samsung clp-320n that I installed and works well here

    on not-working desktop ~/.cups/lpoptions exist but is empty.

    Thanks aain and have a happy new year:-))

  9. #9
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    Review this guide.

    The lpoptions command can be used to check printing preferences (defined in various places described in the guide)
    Code:
    lpoptions -p "queue" -l
    For example, I have a HL-2150N printer (that I connect to at work)
    Code:
    lpoptions -p "HL-2150N" -l
    PageSize/Media Size: *Letter Legal Executive A4 A5 A6 Env10 EnvMonarch EnvDL EnvC5 EnvISOB5 EnvISOB6
    BrMediaType/BrMediaType: *PLAIN THIN THICK THICKERPAPER2 BOND TRANSPARENCIES ENV ENVTHICK ENVTHIN
    InputSlot/InputSlot: MANUAL *TRAY1
    Resolution/Resolution: 300dpi *600dpi 1200x600dpi
    TonerSaveMode/Toner Save: *Off On
    Sleep/Sleep Time [Min.]: *PrinterDefault 2minutes 10minutes 30minutes
    Maybe you could compare the output between the two machines.

    It might also be worth checking the equivalent ppd files in /etc/cups/ppd/ of each machine to see if there are any differences. Copy the one in the working machine to the other machine if you're in doubt. Any difference?

  10. #10
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    Default Re: printer problem-the same 12.2 works on one and not on the other

    Quote Originally Posted by pier_andreit View Post
    Is there something that I can copy from the working one to the not-working to have a "equal-situation"?
    The main thing that comes to mind is the .PPD file. There may be other configuration files.
    Günter

    Desk: Leap 42.2, KDE 5, Intel i3, 8Gb, Kingston 64Gb SSD, 2 SATA.
    Lap: Thinkpad T430, Tumbleweed, Intel i5, 8Gb, SSD.

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