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Thread: hp-setup wont setup my HP Officejet

  1. #1

    Default hp-setup wont setup my HP Officejet

    With new installs of openSuse 11.4 I've hit a printer problem.

    I can run hp-setup (or hp-toolbox) for the wireless Officejet j6410 and it is recognised. The right driver is selected. Then when I choose add printer it all falls over with the error message:

    \error: Printer queue setup failed. Could not connect to CUPS Server Is user added to "lp" group(s)
    error: Fax queue setup failed. Please restart CUPS and try again.

    The user is added to the lp group. I have this problem with my 64 bit desktop and 32 bit laptop installs of 11.4, it all worked perfectly in 11.2.

    I've used the Cups web interface to set up the printer now and can print from both machines, but I would prefer to use the hp-toolbox, which has several convenient features. Where do I go from here?

    Tony

  2. #2
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    Default Re: hp-setup wont setup my HP Officejet

    Don't know exactly why, must be a default permissions thing, but on openSUSE you need to run hp-setup with root permissions:
    Code:
    su -c hp-setup
    Best is to remove the printer through Yast first. Good luck, please post results
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  3. #3

    Default Re: hp-setup wont setup my HP Officejet

    So simple! Works a dream. I'd tried it after logging in as root, but hit problems. Using su worked. Thanks!

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    Default Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by alb22 View Post
    So simple! Works a dream. I'd tried it after logging in as root, but hit problems. Using su worked. Thanks!
    I have to post this: never ever log in as root on a desktop environment. Reasons are found in the many threads and posts in the forums.
    ° Appreciate my reply? Click the star and let me know why.

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  5. #5

    Default Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by Knurpht View Post
    I have to post this: never ever log in as root on a desktop environment. Reasons are found in the many threads and posts in the forums.
    It was called desperation, though I did pull the connection to the outside world first.

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    Default Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by Knurpht View Post
    I have to post this: never ever log in as root on a desktop environment. Reasons are found in the many threads and posts in the forums.
    hehe . . . with an older HP printer I had I could not get it to set up using su and had to log in as root to get it to work (I know I shouldn't).

    However, with my current HP printer (wireless B110a) I do the complete setup in yast without problem.
    hp-setup seems to choke on setting up the wireless aspects.

  7. #7

    Default Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by Knurpht View Post
    Don't know exactly why, must be a default permissions thing, but on openSUSE you need to run hp-setup with root permissions:
    Code:
    su -c hp-setup
    Best is to remove the printer through Yast first. Good luck, please post results

    I concur, I ran su -c hp-setup and it worked flawlessly. Good one, Knurpht!

    Running openSUSE 12.3, HP Photosmart C410a

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    Smile Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by rjeffsmith View Post
    I concur, I ran su -c hp-setup and it worked flawlessly. Good one, Knurpht!

    Running openSUSE 12.3, HP Photosmart C410a
    You can also do an Alt-F2 and enter either kdesu hp-setup or gnomesu hp-setup and never drop to terminal to run the application. It is not text based, but a graphic installer.

    Thank You,
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    Default Re: hp-setup wont setup my HP Officejet

    Same worked for me:
    Code:
    su -c hp-setup
    The problem was insufficient privileges to add the printer to the cups printing queue.
    I think that HPLIP should ask for an administrative password when it needs to, and not silently crash, or fail in the attempt

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    Smile Re: hp-setup wont setup my HP Officejet

    Quote Originally Posted by altmas5 View Post
    Same worked for me:
    Code:
    su -c hp-setup
    The problem was insufficient privileges to add the printer to the cups printing queue.
    I think that HPLIP should ask for an administrative password when it needs to, and not silently crash, or fail in the attempt
    The program is not part of any desktop menu or script, where you would add in the request to be root. Since it effects the system setup, perhaps being root was just assumed. None the less, we are here to tell you of how it works and try to help when we can.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

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