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Thread: Newbie need little help installing otrs

  1. #1

    Default Newbie need little help installing otrs

    Hello all,

    I want to install OTRS on openSuse 11.1
    OTRS wants to install it in /opt/otrs but the website people need to access OTRS is in : /srv/www/vhosts/****************.nl/httpdocs/helpdesk
    is there a way to trick OTRS or a way to make a kind of mapping??

    Thanks in advance,

    Paul

  2. #2
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    Default Re: Newbie need little help installing otrs

    On 03/21/2011 08:06 PM, paulmoo wrote:
    >
    > I want to install OTRS on openSuse 11.1


    sorry i can't answer your question (never heard of OTRS before) but i
    wonder if you realize that openSUSE 11.1 has past its end of life..
    cite: http://en.opensuse.org/Lifetime

    i also wonder if maybe you are using enterprise version, SUSE
    Enterprise Linux Server version 11 SP1 which *is* supported....but,
    over at forums.novell.com

    you are, of course welcome to hang out here and see if a OTRS guru
    happens by..

    --
    DenverD
    CAVEAT: http://is.gd/bpoMD
    [NNTP posted w/openSUSE 11.3, KDE4.5.5, Thunderbird3.1.8, nVidia
    173.14.28 3D, Athlon 64 3000+]
    "It is far easier to read, understand and follow the instructions than
    to undo the problems caused by not." DD 23 Jan 11

  3. #3
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    Default Re: Newbie need little help installing otrs

    Your request is not very clear to me (do not know what OTRS is), but when you talkk about "kind of mapping", I assume you know what "symbolic links" are?
    Henk van Velden

  4. #4
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    Default Re: Newbie need little help installing otrs

    Quote Originally Posted by paulmoo
    Hello all,

    I want to install OTRS on openSuse 11.1
    OTRS wants to install it in /opt/otrs but the website people need to
    access OTRS is in :
    /srv/www/vhosts/****************.nl/httpdocs/helpdesk
    is there a way to trick OTRS or a way to make a kind of mapping??

    Thanks in advance,

    Paul

    Hi
    You would adjust your vhost document root to point at the install
    directory.

    --
    Cheers Malcolm (Linux Counter #276890)
    SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 2.6.32.29-0.3-default
    up 20:43, 4 users, load average: 0.25, 0.08, 0.02
    GPU GeForce 8600 GTS Silent - Driver Version: 260.19.26


  5. #5

    Default Re: Newbie need little help installing otrs

    Hello Henk,

    Yes i know what OTRS is and i have seen the term symbolic links.
    The problem is i'am very new to linux (not to windows).
    i have read about symbolic links but i can't find good documentation about
    how the work and how to make them.

    But now i have hope you are going to teach me.

    thanks in advance,

    Paul

    ps.
    i'am answering in english because of the forum

  6. #6
    Join Date
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    Default Re: Newbie need little help installing otrs

    Hello Paul,

    1) I back @DeverD in his remark that openSUSE 11.2 is not supported anymore. 11.2, 11.3 and 11.4 are supported. Thus better go for one of them before hanging all whistles and bells unto it.

    2) I guess that you better follow @malcolmlewis because that is a simple configuration inside Apache and thus better then doing all sorts of tricks.

    3) A symbolic link is a special file type. The contents of this file is the specification (path and name) of another file. When someone refers to that symbolic link, the system then knows that the read/write/whatever shouud go to the "real" file.

    Example:
    Code:
    henk@boven:~> mkdir test
    henk@boven:~> cd test
    henk@boven:~/test>
    henk@boven:~/test> echo aap >noot
    henk@boven:~/test> l
    totaal 12
    drwxr-xr-x  2 henk wij 4096 mrt 21 20:47 ./
    drwxr-xr-x 77 henk wij 4096 mrt 21 20:47 ../
    -rw-r--r--  1 henk wij    4 mrt 21 20:47 noot
    henk@boven:~/test> ln -s noot mies
    henk@boven:~/test> l
    totaal 12
    drwxr-xr-x  2 henk wij 4096 mrt 21 20:48 ./
    drwxr-xr-x 77 henk wij 4096 mrt 21 20:47 ../
    lrwxrwxrwx  1 henk wij    4 mrt 21 20:48 mies -> noot
    -rw-r--r--  1 henk wij    4 mrt 21 20:47 noot
    henk@boven:~/test> cat mies
    aap
    henk@boven:~/test> cat noot
    aap
    henk@boven:~/test>
    First I create a directory for this test and then I make it my working directory.
    Then I create the file noot with the contents "aap".
    Then I show the contents of the directory, exectly what you would expect (I hope).
    Then I create the symbolic link with ln -s. mies is now a symbolic link to noot.
    And the list shows it.
    When I output mies, I get the contents of noot.
    Same of course when I output noot itself.

    This is of course very simple, but you could e.g. link /srv/www/vhosts/****************.nl/httpdocs/helpdesk to /opt/otrs/helpdesk.

    But I repeat that proper configuration of Apache is to be preferred.
    Henk van Velden

  7. #7

    Default Re: Newbie need little help installing otrs

    Hello to you all,

    Thanks for the quick respons from you all.

    First of all i will contact my hosting provider about the linux version and after that i will take a look at both the solutions you have given me.
    I want to learn as mutch as possible so why not here?

    thanks to you all

    Paul

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