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Thread: HP8710w integrated bluetooth issue.

  1. #1
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    Default HP8710w integrated bluetooth issue.

    Hi there!

    Recently I have Installed openSuse 11.4 and everything looks fine but integrated bluetooth adapter doesn't work. In Devices->System Settings I see following message: "No Bluetooth adapters have been found.".
    Command:
    Code:
    hwinfo --bluetooth
    shows nothing. Touch button that was responsible for enabling WiFi/Bluetooth (while I used Windows XP) seems not working now, but WiFi is working perfect.
    In BIOS bluetooth and wifi is enabled. I have no idea how to fix it.

    My laptop: HP8710w with integrated bluetooth.

    Please help me.

  2. #2
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    Default Re: HP8710w integrated bluetooth issue.

    Hi and welcome to the forum
    Can you check in YaST system services that the bluetooth is enabled?

    Can you also run the following command from a terminal to check for output;
    Code:
    hciconfig
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  3. #3
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    Default Re: HP8710w integrated bluetooth issue.

    Hi malcolmlewis!

    Thank you for reply.

    In YaST in System Service tab, bluez-coldplug is enabled, but when I run proposed command still getting nothing:
    Code:
    linux-283d:/home/pavel # whoami
    root
    linux-283d:/home/pavel # hciconfig
    linux-283d:/home/pavel #
    Seems like my laptop forget about bluetooth at all.

  4. #4
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    Default Re: HP8710w integrated bluetooth issue.

    Hi
    Can you check dmesg and/or /var/log/boot.msg for bluetooth entries?

    I get;
    Code:
     /usr/sbin/hciconfig 
    
    hci0:	Type: BR/EDR  Bus: USB
    	BD Address: xx:xx:xx:xx:xx:xx  ACL MTU: 1021:8  SCO MTU: 64:1
    	UP RUNNING PSCAN 
    	RX bytes:48072 acl:2661 sco:0 events:1518 errors:0
    	TX bytes:1518 acl:48 sco:0 commands:33 errors:0
    Also what bluetooth applications are installed, eg;
    Code:
    zypper se -i blue
    Reading installed packages...
    
    S | Name                            | Summary                          | Type   
    --+---------------------------------+----------------------------------+--------
    i | bluez                           | Bluetooth Stack for Linux        | package
    i | bluez-firmware                  | Bluetooth(TM) Firmware           | package
    i | gnome-bluetooth                 | GNOME Bluetooth graphical util-> | package
    i | gnome-bluetooth-plugins-geoclue | GNOME Bluetooth Support          | package
    i | libbluetooth3                   | Bluetooth Libraries              | package
    i | libgnome-bluetooth8             | GNOME Bluetooth graphical util-> | package
    i | pulseaudio-module-bluetooth     | Bluetooth support for the Puls-> | package
    Also check bluez-coldplug is running;
    Code:
    /etc/init.d/bluez-coldplug status
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  5. #5
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    Default Re: HP8710w integrated bluetooth issue.

    Hi!
    I followed your advices and got such results:
    Code:
    linux-283d:/home/pavel # cat /var/log/boot.msg | grep hci
    <7>[    0.601918] ahci 0000:00:1f.2: version 3.0
    <6>[    0.601937] ahci 0000:00:1f.2: PCI INT D -> GSI 21 (level, low) -> IRQ 21
    <7>[    0.601979] ahci 0000:00:1f.2: irq 40 for MSI/MSI-X
    <6>[    0.602022] ahci: SSS flag set, parallel bus scan disabled
    <6>[    0.602046] ahci 0000:00:1f.2: AHCI 0001.0100 32 slots 3 ports 3 Gbps 0x1 impl SATA mode
    <6>[    0.602049] ahci 0000:00:1f.2: flags: 64bit ncq sntf stag pm led clo pio slum part ccc 
    <7>[    0.602054] ahci 0000:00:1f.2: setting latency timer to 64
    <6>[    0.602425] scsi0 : ahci
    <6>[    0.602522] scsi1 : ahci
    <6>[    0.602587] scsi2 : ahci
    <6>[    0.603710] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
    <6>[    0.603726] ehci_hcd 0000:00:1a.7: PCI INT C -> GSI 18 (level, low) -> IRQ 18
    <7>[    0.603736] ehci_hcd 0000:00:1a.7: setting latency timer to 64
    <6>[    0.603740] ehci_hcd 0000:00:1a.7: EHCI Host Controller
    <6>[    0.603762] ehci_hcd 0000:00:1a.7: new USB bus registered, assigned bus number 1
    <6>[    0.604990] ehci_hcd 0000:00:1a.7: debug port 1
    <7>[    0.608890] ehci_hcd 0000:00:1a.7: cache line size of 64 is not supported
    <6>[    0.608906] ehci_hcd 0000:00:1a.7: irq 18, io mem 0xe8041000
    <6>[    0.617959] ehci_hcd 0000:00:1a.7: USB 2.0 started, EHCI 1.00
    <6>[    0.617987] usb usb1: Manufacturer: Linux 2.6.37.1-1.2-desktop ehci_hcd
    <6>[    0.618178] ehci_hcd 0000:00:1d.7: PCI INT A -> GSI 20 (level, low) -> IRQ 20
    <7>[    0.618188] ehci_hcd 0000:00:1d.7: setting latency timer to 64
    <6>[    0.618191] ehci_hcd 0000:00:1d.7: EHCI Host Controller
    <6>[    0.618198] ehci_hcd 0000:00:1d.7: new USB bus registered, assigned bus number 2
    <6>[    0.621989] ehci_hcd 0000:00:1d.7: debug port 1
    <7>[    0.625888] ehci_hcd 0000:00:1d.7: cache line size of 64 is not supported
    <6>[    0.625901] ehci_hcd 0000:00:1d.7: irq 20, io mem 0xe8048000
    <6>[    0.634958] ehci_hcd 0000:00:1d.7: USB 2.0 started, EHCI 1.00
    <6>[    0.634979] usb usb2: Manufacturer: Linux 2.6.37.1-1.2-desktop ehci_hcd
    <6>[    0.635151] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
    <6>[    0.635163] uhci_hcd: USB Universal Host Controller Interface driver
    <6>[    0.635191] uhci_hcd 0000:00:1a.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
    <7>[    0.635198] uhci_hcd 0000:00:1a.0: setting latency timer to 64
    <6>[    0.635201] uhci_hcd 0000:00:1a.0: UHCI Host Controller
    <6>[    0.635207] uhci_hcd 0000:00:1a.0: new USB bus registered, assigned bus number 3
    <6>[    0.638988] uhci_hcd 0000:00:1a.0: irq 16, io base 0x00005060
    <6>[    0.639031] usb usb3: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    <6>[    0.639196] uhci_hcd 0000:00:1a.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
    <7>[    0.639202] uhci_hcd 0000:00:1a.1: setting latency timer to 64
    <6>[    0.639205] uhci_hcd 0000:00:1a.1: UHCI Host Controller
    <6>[    0.639212] uhci_hcd 0000:00:1a.1: new USB bus registered, assigned bus number 4
    <6>[    0.642989] uhci_hcd 0000:00:1a.1: irq 17, io base 0x00005080
    <6>[    0.643033] usb usb4: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    <6>[    0.643197] uhci_hcd 0000:00:1d.0: PCI INT A -> GSI 20 (level, low) -> IRQ 20
    <7>[    0.643204] uhci_hcd 0000:00:1d.0: setting latency timer to 64
    <6>[    0.643207] uhci_hcd 0000:00:1d.0: UHCI Host Controller
    <6>[    0.643214] uhci_hcd 0000:00:1d.0: new USB bus registered, assigned bus number 5
    <6>[    0.646979] uhci_hcd 0000:00:1d.0: irq 20, io base 0x000050a0
    <6>[    0.647022] usb usb5: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    <6>[    0.647180] uhci_hcd 0000:00:1d.1: PCI INT B -> GSI 22 (level, low) -> IRQ 22
    <7>[    0.647186] uhci_hcd 0000:00:1d.1: setting latency timer to 64
    <6>[    0.647189] uhci_hcd 0000:00:1d.1: UHCI Host Controller
    <6>[    0.647199] uhci_hcd 0000:00:1d.1: new USB bus registered, assigned bus number 6
    <6>[    0.650987] uhci_hcd 0000:00:1d.1: irq 22, io base 0x000050c0
    <6>[    0.651031] usb usb6: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    <6>[    0.651196] uhci_hcd 0000:00:1d.2: PCI INT C -> GSI 18 (level, low) -> IRQ 18
    <7>[    0.651202] uhci_hcd 0000:00:1d.2: setting latency timer to 64
    <6>[    0.651205] uhci_hcd 0000:00:1d.2: UHCI Host Controller
    <6>[    0.651211] uhci_hcd 0000:00:1d.2: new USB bus registered, assigned bus number 7
    <6>[    0.654978] uhci_hcd 0000:00:1d.2: irq 18, io base 0x000050e0
    <6>[    0.655022] usb usb7: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    <6>[    1.174008] usb 5-2: new full speed USB device using uhci_hcd and address 2
    <6>[    9.844222] firewire_ohci 0000:02:06.2: PCI INT C -> GSI 20 (level, low) -> IRQ 20
    <5>[    9.898129] firewire_ohci: Added fw-ohci device 0000:02:06.2, OHCI v1.10, 4 IR + 4 IT contexts, quirks 0x1
    <6>[   10.361559] sdhci: Secure Digital Host Controller Interface driver
    <6>[   10.361561] sdhci: Copyright(c) Pierre Ossman
    <6>[   10.363313] sdhci-pci 0000:02:06.3: SDHCI controller found [1180:0822] (rev 20)
    <6>[   10.363328] sdhci-pci 0000:02:06.3: PCI INT B -> GSI 19 (level, low) -> IRQ 19
    <4>[   10.364354] sdhci-pci 0000:02:06.3: Will use DMA mode even though HW doesn't fully claim to support it.
    linux-283d:/home/pavel #
    Code:
    linux-283d:/home/pavel # dmesg | grep hci
    [    0.601918] ahci 0000:00:1f.2: version 3.0
    [    0.601937] ahci 0000:00:1f.2: PCI INT D -> GSI 21 (level, low) -> IRQ 21
    [    0.601979] ahci 0000:00:1f.2: irq 40 for MSI/MSI-X
    [    0.602022] ahci: SSS flag set, parallel bus scan disabled
    [    0.602046] ahci 0000:00:1f.2: AHCI 0001.0100 32 slots 3 ports 3 Gbps 0x1 impl SATA mode
    [    0.602049] ahci 0000:00:1f.2: flags: 64bit ncq sntf stag pm led clo pio slum part ccc 
    [    0.602054] ahci 0000:00:1f.2: setting latency timer to 64
    [    0.602425] scsi0 : ahci
    [    0.602522] scsi1 : ahci
    [    0.602587] scsi2 : ahci
    [    0.603710] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
    [    0.603726] ehci_hcd 0000:00:1a.7: PCI INT C -> GSI 18 (level, low) -> IRQ 18
    [    0.603736] ehci_hcd 0000:00:1a.7: setting latency timer to 64
    [    0.603740] ehci_hcd 0000:00:1a.7: EHCI Host Controller
    [    0.603762] ehci_hcd 0000:00:1a.7: new USB bus registered, assigned bus number 1
    [    0.604990] ehci_hcd 0000:00:1a.7: debug port 1
    [    0.608890] ehci_hcd 0000:00:1a.7: cache line size of 64 is not supported
    [    0.608906] ehci_hcd 0000:00:1a.7: irq 18, io mem 0xe8041000
    [    0.617959] ehci_hcd 0000:00:1a.7: USB 2.0 started, EHCI 1.00
    [    0.617987] usb usb1: Manufacturer: Linux 2.6.37.1-1.2-desktop ehci_hcd
    [    0.618178] ehci_hcd 0000:00:1d.7: PCI INT A -> GSI 20 (level, low) -> IRQ 20
    [    0.618188] ehci_hcd 0000:00:1d.7: setting latency timer to 64
    [    0.618191] ehci_hcd 0000:00:1d.7: EHCI Host Controller
    [    0.618198] ehci_hcd 0000:00:1d.7: new USB bus registered, assigned bus number 2
    [    0.621989] ehci_hcd 0000:00:1d.7: debug port 1
    [    0.625888] ehci_hcd 0000:00:1d.7: cache line size of 64 is not supported
    [    0.625901] ehci_hcd 0000:00:1d.7: irq 20, io mem 0xe8048000
    [    0.634958] ehci_hcd 0000:00:1d.7: USB 2.0 started, EHCI 1.00
    [    0.634979] usb usb2: Manufacturer: Linux 2.6.37.1-1.2-desktop ehci_hcd
    [    0.635151] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
    [    0.635163] uhci_hcd: USB Universal Host Controller Interface driver
    [    0.635191] uhci_hcd 0000:00:1a.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
    [    0.635198] uhci_hcd 0000:00:1a.0: setting latency timer to 64
    [    0.635201] uhci_hcd 0000:00:1a.0: UHCI Host Controller
    [    0.635207] uhci_hcd 0000:00:1a.0: new USB bus registered, assigned bus number 3
    [    0.638988] uhci_hcd 0000:00:1a.0: irq 16, io base 0x00005060
    [    0.639031] usb usb3: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    [    0.639196] uhci_hcd 0000:00:1a.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
    [    0.639202] uhci_hcd 0000:00:1a.1: setting latency timer to 64
    [    0.639205] uhci_hcd 0000:00:1a.1: UHCI Host Controller
    [    0.639212] uhci_hcd 0000:00:1a.1: new USB bus registered, assigned bus number 4
    [    0.642989] uhci_hcd 0000:00:1a.1: irq 17, io base 0x00005080
    [    0.643033] usb usb4: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    [    0.643197] uhci_hcd 0000:00:1d.0: PCI INT A -> GSI 20 (level, low) -> IRQ 20
    [    0.643204] uhci_hcd 0000:00:1d.0: setting latency timer to 64
    [    0.643207] uhci_hcd 0000:00:1d.0: UHCI Host Controller
    [    0.643214] uhci_hcd 0000:00:1d.0: new USB bus registered, assigned bus number 5
    [    0.646979] uhci_hcd 0000:00:1d.0: irq 20, io base 0x000050a0
    [    0.647022] usb usb5: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    [    0.647180] uhci_hcd 0000:00:1d.1: PCI INT B -> GSI 22 (level, low) -> IRQ 22
    [    0.647186] uhci_hcd 0000:00:1d.1: setting latency timer to 64
    [    0.647189] uhci_hcd 0000:00:1d.1: UHCI Host Controller
    [    0.647199] uhci_hcd 0000:00:1d.1: new USB bus registered, assigned bus number 6
    [    0.650987] uhci_hcd 0000:00:1d.1: irq 22, io base 0x000050c0
    [    0.651031] usb usb6: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    [    0.651196] uhci_hcd 0000:00:1d.2: PCI INT C -> GSI 18 (level, low) -> IRQ 18
    [    0.651202] uhci_hcd 0000:00:1d.2: setting latency timer to 64
    [    0.651205] uhci_hcd 0000:00:1d.2: UHCI Host Controller
    [    0.651211] uhci_hcd 0000:00:1d.2: new USB bus registered, assigned bus number 7
    [    0.654978] uhci_hcd 0000:00:1d.2: irq 18, io base 0x000050e0
    [    0.655022] usb usb7: Manufacturer: Linux 2.6.37.1-1.2-desktop uhci_hcd
    [    1.174008] usb 5-2: new full speed USB device using uhci_hcd and address 2
    [    9.844222] firewire_ohci 0000:02:06.2: PCI INT C -> GSI 20 (level, low) -> IRQ 20
    [    9.898129] firewire_ohci: Added fw-ohci device 0000:02:06.2, OHCI v1.10, 4 IR + 4 IT contexts, quirks 0x1
    [   10.361559] sdhci: Secure Digital Host Controller Interface driver
    [   10.361561] sdhci: Copyright(c) Pierre Ossman
    [   10.363313] sdhci-pci 0000:02:06.3: SDHCI controller found [1180:0822] (rev 20)
    [   10.363328] sdhci-pci 0000:02:06.3: PCI INT B -> GSI 19 (level, low) -> IRQ 19
    [   10.364354] sdhci-pci 0000:02:06.3: Will use DMA mode even though HW doesn't fully claim to support it.
    linux-283d:/home/pavel #
    My file /usr/sbin/hciconfig too big and looks very strange, so I decided not posting it directly in forum, instead of it I uploaded it on rapidshare server: http://rapidshare.com/files/453329069/hciconfig

    Code:
    linux-283d:/home/pavel # zypper se -i blue
    Retrieving repository 'Updates for openSUSE 11.4 11.4-0' metadata [done]
    Building repository 'Updates for openSUSE 11.4 11.4-0' cache [done]
    Loading repository data...
    Reading installed packages...
    
    S | Name                        | Summary                                           | Type   
    --+-----------------------------+---------------------------------------------------+--------
    i | bluedevil                   | A new bluetooth manager for KDE 4                 | package
    i | bluez                       | Bluetooth Stack for Linux                         | package
    i | libbluedevil1               | Qt Wrapper for Bluez                              | package
    i | libbluetooth3               | Bluetooth Libraries                               | package
    i | pulseaudio-module-bluetooth | Bluetooth support for the PulseAudio sound server | package
    linux-283d:/home/pavel #
    linux-283d:/home/pavel # /etc/init.d/bluez-coldplug status
                                                                                                                                                                                          running
    linux-283d:/home/pavel #
    Hope on your assistance.

  6. #6

    Question Re: HP8710w integrated bluetooth issue.

    I have a hp probook 4520s and the bluetooth shows up under usb devices, I wounder if you have the same issue.

    lsusb
    Code:
    c@Lin-2:~> lsusb
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
    Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
    Bus 001 Device 003: ID 05c8:0403 Cheng Uei Precision Industry Co., Ltd (Foxlink) 
    Bus 002 Device 003: ID 0a5c:21b4 Broadcom Corp. BCM2070 Bluetooth 2.1 + EDR
    c@Lin-2:~>

  7. #7
    Join Date
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    Kazakhstan, Almaty city
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    Default Re: HP8710w integrated bluetooth issue.

    Hi!

    Thank you for suggestion.
    My case is much more worse, here is my result for lsusb:

    Code:
    linux-283d:/home/pavel # lsusb
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor
    linux-283d:/home/pavel #
    As you can mention no even hint on bluetooth.
    I have 6 usb ports and one fingerprint.

    Any other ideas?

  8. #8

    Default Re: HP8710w integrated bluetooth issue.

    • Post your full technical Spec, which Opensuse install option did you use livecd, DVD, etc?
    • Are you running a 32bit install or a 64bit install?
    • If you can find out which company made your bluetooth (broadcom, atheros, Etc)
    • Sometimes the Hp Technical spec has the info on who made your bluetooth chip
    • I am not clear on whether bluetooth is still working in XP for you?
    • If it is make sure it is turned on when you shutdown your xp, then reboot into linux and run lsusb and lspci.


    Is this what your laptop looks like?
    http://www.notebookreview.com/default.asp?newsID=3864

  9. #9
    Join Date
    Mar 2011
    Location
    Kazakhstan, Almaty city
    Posts
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    Default Re: HP8710w integrated bluetooth issue.

    Thank you for advice.

    Here you can find general information about my laptop in pdf.
    http://www.google.ru/url?sa=t&source...qV3_6g&cad=rja

    MB: Intel PM965
    CPU: Intel C2D T7700 (2,4GHz)
    RAM: 2Gb 667Mhz
    HDD: 120Gb 7200rpm
    Video: Nvidia Quadro FX1600 512Mb
    DVD SuperMulti + Lightscribe
    Display: 1920x1200

    Generally it came with Windows XP professional 32bit and bluetooth worked there perfectly, for now I formated all partitions and installed openSuse 11.4 64bit. I have no idea about bluetooth manufacturer, but i can request it from HP support, but according to my experience I'm not sure that response will be fast.

  10. #10

    Default Re: HP8710w integrated bluetooth issue.

    Would you post the output of a lspci for me?

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