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Thread: Forums Down or Scheduled Maintenance on 3-14-2011?

  1. #1
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    Smile Forums Down or Scheduled Maintenance on 3-14-2011?

    I have been unable to login for several hours this morning. The error message that I was getting said:

    504 Gateway Time-Out

    Unable to connect to origin web server. The web site you are attempting to access is currently unreachable. This may be due to a network outage, or the web site might be experiencing technical difficulties.
    Do we know what was going this time with the forum Software?

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

  2. #2
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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    I had the same problem, but everything looks good now.
    Desktop: AMD Athlon(tm) II X3 455 3.3 Ghz | 4 GB RAM | GeForce GT 630

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    As I run Akregator to read the RSS feeds of the several (sub)forums every ten minutes, I can tell that the Forums were down for several hours.
    Henk van Velden

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    According to a post on IRC, at least 3 hrs.

    Maybe someone needs to configure Server Monitoring? There are various that can test overall server, specific services for up/down.

    Then someone(s) needs to commit to responding 24/7/365 if a text message is sent to their phone...

    In any case, according to accounts I've read this outage was restricted to Forums, nothing else seems to have been affected (anyone is aware of).

    Tony

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    On 03/14/2011 07:36 PM, tsu2 wrote:
    >
    > Then someone(s) needs to commit to responding 24/7/365 if a text
    > message is sent to their phone...
    >


    you would think that an IT company would have thought of that, and
    directed it happen, a long time along, huh?

    here is a 'catch 22' for you to ponder:

    this page http://en.opensuse.org/openSUSE:Services_help gives a
    comprehensive list of points of contact to report system
    outages...look at how one should report the forums down!

    i've suggested several times that both of those connectivity
    deficiencies be addressed..

    at this point, my only hope is that Attachmate cares more about
    openSUSE users than Novell *seems* to..

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    On Mon, 14 Mar 2011 17:06:01 +0000, jdmcdaniel3 wrote:

    > I have been unable to login for several hours this morning. The error
    > message that I was getting said:


    Nope, not maintenance, just a hiccup in the system.

    Jim



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    openSUSE Forums Administrator
    Forum Use Terms & Conditions at http://tinyurl.com/openSUSE-T-C

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    On Mon, 14 Mar 2011 18:36:01 +0000, tsu2 wrote:

    > Maybe someone needs to configure Server Monitoring?


    Actually, it's supposed to be monitored, from what I understand. I do
    know there were some staffing changes, so maybe the notification list
    needs updating.

    Jim



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    Smile Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    Humm, if you start with this link:

    openSUSE:Services help - openSUSE

    and you want to report the forums as being down, you would use this link:

    Contact Us - openSUSE Forums

    But since forums.opensuse.org was down, I am thinking that is not going to work. Now, if we were provided with an email address, outside of the forum address that someone looks at, we could report that the forum is down, but you don't know if it is already known to be down or what action, if any, an outsider should take when you can't get into the openSUSE forums.

    Thank You,
    My Blog: https://forums.opensuse.org/blogs/jdmcdaniel3/

    Software efficiency halves every 18 months, thus compensating for Moore's Law

    Its James again from Austin, Texas

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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    On Mon, 14 Mar 2011 20:06:02 +0000, jdmcdaniel3 wrote:

    > Humm, if you start with this link:
    >
    > 'openSUSE:Services help - openSUSE'
    > (http://en.opensuse.org/openSUSE:Services_help)
    >
    > and you want to report the forums as being down, you would use this
    > link:
    >
    > 'Contact Us - openSUSE Forums'
    > (http://forums.opensuse.org/sendmessage.php)
    >
    > But since forums.opensuse.org was down, I am thinking that is not going
    > to work. Now, if we were provided with an email address, outside of the
    > forum address that someone looks at, we could report that the forum is
    > down, but you don't know if it is already known to be down or what
    > action, if any, an outsider should take when you can't get into the
    > openSUSE forums.
    >
    > Thank You,


    That's a good point, I'll make sure we address that.

    Jim



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    Default Re: Forums Down or Scheduled Maintenance on 3-14-2011?

    Quote Originally Posted by hendersj View Post
    On Mon, 14 Mar 2011 18:36:01 +0000, tsu2 wrote:

    > Maybe someone needs to configure Server Monitoring?


    Actually, it's supposed to be monitored, from what I understand. I do
    know there were some staffing changes, so maybe the notification list
    needs updating.
    I suffered the same error/message as the OP, while submitting a post which was lost as a result. Immediately following the failure, I received an invitation from Novell to participate in a detailed (network) survey which would take place at the end of session after collecting detailed information - anyway something like that. Needless to say, not wanting to have my time wasted any further I declined. Never seen a request like this before, at least not from Novell or this forum. I got the survey request again later when I tried again to access the forum, even though the same error message presented. I wonder if the survey request and forum outage were related i.e. cockup rather than hiccup.

    During the outage I was able to login to opensuse.org, but not access the forum. Could I have made contact that way with anyone/thing to find out whether the outage affected all forum users or just my connection (the latter unlikely I guess)?

    Could/was there a news/notice placed on opensuse.org warning (forum) users of the forum outage and apologising for it?

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