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Thread: Questions in howto area

  1. #1
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    Default Questions in howto area

    Hi,

    Could the howto submissions area be locked, so that people need permission
    to write there? Or that you need to be a year old user to be allowed to
    write? Or that a new user has to fill a questionnaire for their first few
    posts?

    >:-)


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    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  2. #2
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    Default Re: Questions in howto area

    On 06/21/2011 03:33 PM, Carlos E. R. wrote:

    > Could the howto submissions area be locked... Or that you need to be a year old user to be allowed to
    > write?


    that sounds a lot like something i suggested a week or so as i
    'reported' one of the several new poster's questions there..

    you must be reading my mind!

    i guess i should have asked here, also..

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  3. #3
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    Default Re: Questions in howto area

    On Tue, 21 Jun 2011 13:33:06 +0000, Carlos E. R. wrote:

    > Hi,
    >
    > Could the howto submissions area be locked, so that people need
    > permission to write there? Or that you need to be a year old user to be
    > allowed to write? Or that a new user has to fill a questionnaire for
    > their first few posts?
    >
    > >:-)


    We're kicking around some ideas on how to deal with this issue, but like
    both of you, we've noticed the increase in people asking questions in
    sections marked as "this isn't a support forum".

    Jim



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    Jim Henderson
    openSUSE Forums Administrator
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  4. #4
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    Default Re: Questions in howto area

    On 2011-06-21 18:19, Jim Henderson wrote:
    > On Tue, 21 Jun 2011 13:33:06 +0000, Carlos E. R. wrote:


    > We're kicking around some ideas on how to deal with this issue, but like
    > both of you, we've noticed the increase in people asking questions in
    > sections marked as "this isn't a support forum".


    Yep, I guess :-)

    Just let them write, the ask "are you sure?" five times. Or let the post,
    if the user is new, be revised by someone first. I think that is a feature
    of forums, isn't? Should not be too difficult to implement.

    I guess they think "howto" means "ask here how to do whatever".

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    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  5. #5
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    Default Re: Questions in howto area

    On 2011-06-21 16:15, DenverD wrote:
    > On 06/21/2011 03:33 PM, Carlos E. R. wrote:


    > that sounds a lot like something i suggested a week or so as i 'reported'
    > one of the several new poster's questions there..


    I know, I remember. But didn't remember where or what subject line. :-)

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    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  6. #6

    Default Re: Questions in howto area

    Quote Originally Posted by hendersj View Post
    , we've noticed the increase in people asking questions in
    sections marked as "this isn't a support forum".
    While the instructions seem pretty clear, they aren't completely unambiguous to someone who has difficulty with English.

    'this isn't a support forum' is in danger of being read as 'this isn't a supported forum' which wouldn't be enough to stop someone posting, even if they have no idea of what support they aren't getting.

    Similarly, 'Please don't ask product questions here' is susceptible to the argument 'I didn't have a product question...I only had a question about this software'.

    Now you could change the latter to 'Please don't ask questions here', but I really don't think that it would make much difference; I suspect that some people are so determined to post that they don't read this stuff. short of forcing to go through a menu system which forces them to answer the question "Is this a question?" and directing the post appropriately I don't think there is a cure...and it maybe not even then do you get an absolute cure.

  7. #7
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    Default Re: Questions in howto area

    On Tue, 21 Jun 2011 23:06:03 +0000, markone wrote:

    > hendersj;2356321 Wrote:
    >> , we've noticed the increase in people asking questions in sections
    >> marked as "this isn't a support forum".
    >>
    >>

    > While the instructions seem pretty clear, they aren't completely
    > unambiguous to someone who has difficulty with English.
    >
    > 'this isn't a support forum' is in danger of being read as 'this isn't a
    > supported forum' which wouldn't be enough to stop someone posting, even
    > if they have no idea of what support they aren't getting.
    >
    > Similarly, 'Please don't ask product questions here' is susceptible to
    > the argument 'I didn't have a product question...I only had a question
    > about this software'.
    >
    > Now you could change the latter to 'Please don't ask questions here',
    > but I really don't think that it would make much difference; I suspect
    > that some people are so determined to post that they don't read this
    > stuff. short of forcing to go through a menu system which forces them to
    > answer the question "Is this a question?" and directing the post
    > appropriately I don't think there is a cure...and it maybe not even then
    > do you get an absolute cure.


    Thanks for the feedback. We do have some mechanisms that might help, and
    I've got a discussion going amongst staff to see if one of those
    mechanisms might make sense in this case.

    Jim



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    openSUSE Forums Administrator
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  8. #8
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    Default Re: Questions in howto area

    On 2011-06-22 01:06, markone wrote:

    > While the instructions seem pretty clear, they aren't completely
    > unambiguous to someone who has difficulty with English.


    Possibly.

    > I suspect
    > that some people are so determined to post that they don't read this
    > stuff.


    So the system would have to force them through a filter. It can be
    automatic, or manual: for example, the post from a new poster has to be
    reviewed by peers - if it is just for that purpose, not others. Ie,
    verifying that the chosen forum is the correct one.

    Now, if the subject line is appropriate... (dreaming) :-)

    > short of forcing to go through a menu system which forces them to
    > answer the question "Is this a question?" and directing the post
    > appropriately I don't think there is a cure...and it maybe not even then
    > do you get an absolute cure.


    But it would be better :-)

    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

  9. #9
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    Default Re: Questions in howto area

    Make posters answer a quiz: Who is Kim?

    1. A hot celebrity babe
    2. A Rudyard Kipling novel
    3. The cool BOFH guy you don't want to mess with


  10. #10
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    Default Re: Questions in howto area

    On 2011-06-22 15:06, ken yap wrote:
    >
    > Make posters answer a quiz: Who is Kim?
    >
    > 1. A hot celebrity babe
    > 2. A Rudyard Kipling novel
    > 3. The cool BOFH guy you don't want to mess with
    >
    >


    X'-)


    Mmmm... We could make the new users fill a quiz before they can post >:-)


    --
    Cheers / Saludos,

    Carlos E. R.
    (from 11.4 x86_64 "Celadon" at Telcontar)

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