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Thread: KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

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    Default KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

    When sending an HTML formatted email with KMail and viewing this email on an MS Exchange Outlook client, all the empty lines are removed. This appears to be a known issue (KMail & HTML. • KDE Community Forums), but I was hoping anyone here knows a workaround for this....?

    This is REALLY annoying when using KMail in a business setting, since emails look embarrassing on a customer's email client (which is in 99% of the cases Outlook, I'm afraid).

    Any workarounds?
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    Default Re: KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

    Just guessing, but could it have something to do with the way linux/unix defines end of line (EOL), which is different from Windows carriage return + line feed (CR+LF)? Is there a setting in kmail to use windows-type EOL, like there is in kwrite, for example?

    Also, does this happens if you use thunderbird?

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    Default Re: KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

    Quote Originally Posted by brunomcl View Post
    Just guessing, but could it have something to do with the way linux/unix defines end of line (EOL)
    No - it appears to be very KMail specific - it's an annoying bug that only crops up with HTML formatted messages, but ONLY if viewed in MS Exchange.

    And no, Thunderbird does not suffer from this problem.
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    Default Re: KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

    Then it's difficult to say if it's a kmail or exchange issue. I wouldn't discard the EOL so fast, perhaps exchange expects to connect only other windows machines (where CR+LF is the standard) while outlook is more "multilingual".

    I suppose you have your reasons not to use thunderbird.

    By the way, I'm not familiar with exchange, never having the need to use it. In the couple companies I had to network collaboratively there was always file access to the work directories and/or a browser-based sharing and e-mail client.

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    Default Re: KMail HTML email always removes empty lines when viewed in MS Exchange Outlook

    Quote Originally Posted by brunomcl View Post
    I wouldn't discard the EOL so fast, perhaps exchange expects to connect only other windows machines
    Well - it's a known bug in the KDE bug tracker - it has to do with setting a paragraph element to size=0 in HTML formatted emails. But that's not the point. I merely was hoping to run into somebody that knew a workaround for the problem, 'cause this bug has been in the system since the KDE 3 days, so I have little faith it will be fixed.

    By the way, I'm not familiar with exchange, never having the need to use it. In the couple companies I had to network collaboratively there was always file access to the work directories and/or a browser-based sharing and e-mail client.
    I'm not following. I am only talking about when someone receives an email from me and since in 99% of the cases they use Outlook, my email looks really bad if I send it formatted as HTML. I don't use Exchange at all myself. It's my customers that complain that my emails look - well - crappy in their Outlook.
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    Default Re: KMail HTML email always removes empty lines when viewed in MSExchange Outlook

    On 2010-12-09 04:06, twelveeighty wrote:


    > Well - it's a known bug in the KDE bug tracker - it has to do with
    > setting a paragraph element to size=0 in HTML formatted emails. But
    > that's not the point. I merely was hoping to run into somebody that knew
    > a workaround for the problem, 'cause this bug has been in the system
    > since the KDE 3 days, so I have little faith it will be fixed.


    AFAIK, composing html emails in kmail is not really supported. So much so,
    that there was an initiative, I don't know how serious, to collect the
    necesary money to add that support as a paid feature, requested and ignored
    for years by the kmail devs.

    Seriously, for html email use thunderbird.

    If you set up dovecot as a local imap server on your computer, you can
    store the mail there, and use kmail and thunderbird for email, choosing one
    or the other as you need.

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    Default Re: KMail HTML email always removes empty lines when viewed in MSExchange Outlook

    On Thu, 09 Dec 2010 16:33:06 +0530, Carlos E. R.
    <robin_listas@no-mx.forums.opensuse.org> wrote:

    > Seriously, for html email use thunderbird.


    i understand the need to _read_ HTML email, but not why it should be
    necessary to send them. or is it that business contacts won't take you
    seriously unless you also send out styled and formatted stuff?

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    Default Re: KMail HTML email always removes empty lines when viewed in MSExchange Outlook

    On 2010-12-09 12:22, phanisvara wrote:
    > On Thu, 09 Dec 2010 16:33:06 +0530, Carlos E. R.
    > <robin_listas@no-mx.forums.opensuse.org> wrote:
    >
    >> Seriously, for html email use thunderbird.

    >
    > i understand the need to _read_ HTML email, but not why it should be
    > necessary to send them. or is it that business contacts won't take you
    > seriously unless you also send out styled and formatted stuff?


    I have to send tables with numbers. Nothing complex, just tabulated data.
    Sometimes I have to add images in context. This can be sent easily as html.
    Yes, also as an attached file, pdf, word(!), etc. But html exists, it is an
    standard (abused), so why not use it?

    The people that dislike it, say that it has dangers, well, then develop
    another format for emails that allows formatting, and get it widely
    supported in all operating systems.


    Ghosh! This is a forum. Forums are more popular than nntp or mail lists.
    They are html, you can attach photos, fonts, whatever. People like and use
    it, I see no complains. Why on earth can't email have those nice features, too?

    --
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  9. #9
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    Default Re: KMail HTML email always removes empty lines when viewed in MSExchange Outlook

    Quote Originally Posted by robin_listas View Post
    If you set up dovecot as a local imap server on your computer, you can
    store the mail there, and use kmail and thunderbird for email, choosing one
    or the other as you need.
    This is a very interesting concept - since I really like KMail as a mail reader, it just sucks for composing html email. And yes, there are some cases where you have to use HTML in KMail, even for simple stuff like sending a note with a hyperlink in it: if you send that in plain text and link is too long, it gets word-wrapped and the link is broken. If you use HTML, it works properly, since it creates an <a> element for it.

    When using dovecot - do you pull all the incoming mail into dovecot first and then you connect kmail and thunderbird to dovecot?
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  10. #10
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    Default Re: KMail HTML email always removes empty lines when viewed in MSExchange Outlook

    On Thu, 09 Dec 2010 17:20:06 +0530, Carlos E. R.
    <robin_listas@no-mx.forums.opensuse.org> wrote:

    > I have to send tables with numbers. Nothing complex, just tabulated data.
    > Sometimes I have to add images in context. This can be sent easily as
    > html.


    true; these things happen rarely to me, so i use attached documents. if
    it's more frequent, i see that HTML would be useful.

    > Yes, also as an attached file, pdf, word(!), etc. But html exists, it is
    > an
    > standard (abused), so why not use it?


    > The people that dislike it, say that it has dangers, well, then develop
    > another format for emails that allows formatting, and get it widely
    > supported in all operating systems.


    personally i'm not so much concerned with inherent dangers--for myself.
    others who click on anything that looks nice or has 'sex' in it are the
    ones who use HTML mail anyway; no point trying to convince them of
    txt-only email.

    > Ghosh! This is a forum.


    not for me, since i discovered the NNTP gateway

    > Forums are more popular than nntp or mail lists.
    > They are html, you can attach photos, fonts, whatever. People like and
    > use it, I see no complains. Why on earth can't email have those nice
    > features, too?


    it obviously can; i guess it's a mind-thing: in my mind email==text.
    perhaps i'll have to be a bit more open-minded in these things...

    --
    phani.

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