"Help" does not start: "file:///fakefile#index" is invalid

[pistazienfresser]

Hi!
My application Help/Hilfe does not show anything. The following messages does appear instead:

> Unable to load page
> The requested URI "file:///fakefile#index" is invalid

Where do I get an index?
I have jet reinstalled susehelp_en and susehelp_de but with no success.

I use (normally) OpenSuse/SUSE Linux
Release 11.1
Kernel Linux 2.6.27.45-0.1-pae
Gnome 2.24.1

Can somebody help me so I will be able to help myself better with susehelp?

Thanks
pistazienfresser

[Edward_Iii]

Hello pistazienfresser,

I use (normally) OpenSuse/SUSE Linux
Release 11.1
Kernel Linux 2.6.27.45-0.1-pae
Gnome 2.24.1

Could you tell us if it Is a fresh install or not?

After some searching I found two thread with the same problem.
Here and Here.
Try uninstalling Firefox and xulrunner. (You can reinstall them afterwards.)
Then retry to start help. If this doesn't help it isn't a xulrunner problem
and you can install Firefox again.

If the above thing didn't work I would try to uninstall and install gnome-doc-utils.
And then try to start help.

Best of luck!

[pistazienfresser]

Try uninstalling Firefox and xulrunner. (You can reinstall them afterwards.)
Then retry to start help. If this doesn't help it isn't a xulrunner problem
and you can install Firefox again.

I uninstalled Firefox and as much xulrunner as possible. Second I chose only the conservative and necessary repositories (Suse 11.2 OSS and Non-OSS). Than I reinstalled the GNOME help programme ("Yelp") and xulrunner190/19.0 (Yelp depends on xulrunner). Now the Help-Programme runs again and shows the content for/from Gnome and Suse.

Thanks a lot for your help, Edward_Iii;2139268!

Could you tell us if it Is a fresh install or not?

Not fresh at all. Maybe I should install openSuse 11.2 again or 11.3 but I have some fear about having again troubles with the driver for the intel 915 graphic (see my intel 915 graphic works again after downgrading... - openSUSE Forums).

Thanks
pistazienfresser

[pistazienfresser]

P.S.:
Is there any way to get access/read the gnome and the suse help files without "Yelp"?
Is the content stored general in the same place?
Can I read it with an (/an other) browser (firefox, ...) or with the help application of KDE 3 (that provides me now only the KDE-content, not any content from Suse)?

As I am not able to use firefox 3.5 or above AND Yelp, I will rather use not Yelp but mozilla firefox 3.6 (and look for help with openSuse in the .pdf-manuals or in resources in the internet).

(But installing openSuse 11.2 and hoping for an improvement of the intel driver or fresh install of 11.1 [as I unterstand the hint of Edward_Iii] mind be the way I have to go to get an more stable system so don't make much more effort concerning to me ...)

Greetings
pistazienfresser

[pistazienfresser]

With Mozilla firefox 3.6.2 (form the openSUSE BuildService - Mozilla) and XULRunner 190 1.9.0.18-1.3 (from the reposity "Mozilla legacy") the GNOME-Application for help ("yelp") runs again on my laptop.

Thanks again to Edward_Iii for showing me the way to this solution.

Greetings pistazienfresser

[Pointyears]

I tried uninstalling xulrunner, the response was to uninstall about 90% of gnome. Not sure if that's a solution.

[pistazienfresser]

I tried uninstalling xulrunner, the response was to uninstall about 90% of gnome. Not sure if that's a solution.

Have you got the same problem like I had?

If so:
maybe I should make an entry in bugzilla.novell.com or/and https://bugzilla.gnome.org (If there is a chance I could reproduce or at least describe the problem precisely enough).

I am not sure 100% but I think I had installed an other version of gecko/xulrunner parallel before. Maybe you could try to update to the new version of xulrunner in one step or only downgade to an 3.0...version of firefox hope that yast downgrades xulrunner to the lower version (1.8..?) to?

Making an snapshot/copy of your (half) running system before trying something seems to me an good idea in most cases, too. (I had not much place left and was planning to update to OpenSUSE 11.2 in the near future at all.)

But I am no expert (look at my posts, 20-30 until now) maybe someone else could tell you what the best solution for you and your system would be?


Good luck
pistazienfresser