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Thread: Remote support software in Opensuse

  1. #1
    Join Date
    Nov 2009
    Location
    Bangalore,India
    Posts
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    Default Remote support software in Opensuse

    I want to show my colleagues at remote site how to do something.Both ends are Linux.What are the options?Which works best in low bandwidth?

    Thanks in Advance,
    Last edited by pbhat; 15-Jan-2010 at 20:09. Reason: I want instant notification.

  2. #2

    Default Re: Remote support software in Opensuse

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    In realtime, then? If not you can use something like xvidcap to capture a
    video of what you are doing and you can then post it in whatever format,
    wherever you want to. OpenOffice presentations can be exported natively
    to PDF for trainings, or even to SWF (Flash) for the same purpose as well.
    For real-time stuff you could probably enable a VNC server that everybody
    can join and watch, though I've never set one of those up for multiple
    simultaneous connections to the same view. At Novell we use Elluminate
    (product, elluminate.com) for all kinds of trainings, remote control, etc.
    in realtime and it supports anything that supports Java. We also use a
    product called Bomgar which is for most of the call center volume, but not
    really made for a one-time quick things with multiple participants as well
    as Elluminate (at least in our setup it doesn't seem to be... I'm no
    authority though). Perhaps FreeNX (available for Linux, faster than VNC)
    can do multiple people connecting to one desktop but I have never tried
    that. I'm sure there are other options out there but those are some that
    come to mind.

    Good luck.






    pbhat wrote:
    > I want to show my colleagues at remote site how to do something.Both
    > ends are Linux.What are the options?Which works best in low bandwidth?
    >
    > Thanks in Advance,
    >
    >

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  3. #3
    Join Date
    Jul 2008
    Location
    Seattle, WA
    Posts
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    Default Re: Remote support software in Opensuse

    On Sat, 16 Jan 2010 03:16:02 +0000, pbhat wrote:

    > I want to show my colleagues at remote site how to do something.Both
    > ends are Linux.What are the options?Which works best in low bandwidth?


    With openSUSE, there is a built-in remote administration tool that can be
    used - if you're using GNOME, go to the control center and enable "remote
    administration". It's a VNC implementation, so you'll probably want to
    tunnel over SSH for security (since VNC is cleartext).

    Jim



    --
    Jim Henderson
    openSUSE Forums Moderator

  4. #4
    Join Date
    Nov 2009
    Location
    Bangalore,India
    Posts
    70

    Default Re: Remote support software in Opensuse

    Thanks Henders,ab@novell.com.

    NX and VNC seem to be the technologies for an opensource solution.Right now,Bomgar and Elluminate do not seem the choice for me.

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