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Thread: Is paid support available for openSUSE v11.1?

  1. #1
    Join Date
    Jun 2009
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    Default Is paid support available for openSUSE v11.1?

    Im new to Linux and have some problems and questions. These forums seem fine for finding answers to minor questions. People try to be helpful, but to be brunt; I have problems with my openSUSE 11.1 that if I cant find answers to I need to go back to MS Windows. I dont mind paying for good support. Can someone direct me to good paid support?

  2. #2
    Join Date
    Jan 2008
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    U.K East Anglia
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    Default Re: Is paid support available for openSUSE v11.1?

    If you purchased it,yes, if not,then the forums are the only support you get. If paid for support is a must,try SLED

    Andy

    p.s. please do not double-post
    To be is to do = Immanuel Kant
    To do is to be = Descartes.
    Do be do be do = Frank Sinatra

    SuSE user since 7.0,Linux user since 1994

  3. #3
    Niclas Ekstedt NNTP User

    Default Re: Is paid support available for openSUSE 11.1?

    bobcal2000,

    If you purchased openSUSE then you are entitled to it, yes.
    Otherwise if you have just downloaded it off the web then
    the free support options, constituted by these forums and the
    online documentation is all you have.

    I myself started out as a total Linux newbie some years ago,
    and have never ever had a need for paid support. The Internet
    is a great aid for help, especially for Linux, that I've managed
    to learn it on my own.

    Here in the forums we do whatever we can to help people just like
    yourself so that their Linux experience will be a good one.
    We're here to help so just fire away any questions you may have.

    Though if you really need the paid support, then perhaps Novell's
    SUSE Linux Enterprise Desktop product is the best choice for you.


    --
    _________________________________________
    Niclas Ekstedt, CNA/CNE/CNS/CLS
    Systems Engineer
    Atea Sverige AB


  4. #4
    Join Date
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    Default Re: Is paid support available for openSUSE v11.1?

    Reference support for openSUSE (as opposed to SLED), I copied this out of our stickie:
    NEWBIES - Suse-11.1 Pre-installation PLEASE READ - openSUSE Forums

    Novell Support

    In case any new user has purchased a "boxed" version of openSUSE, and is looking for official Novell support for their openSUSE, here are a couple of links:

    Circumstances Warranting Installation Assistance for openSUSE
    NOVELL: openSUSE: Support Requirements

    Table providing level of support one can get with commercial boxed openSUSE
    NOVELL: openSUSE: Support Service Catalog

    Having noted that, if one has problems with their openSUSE, please post the details of your problem here on our forum, and there is a chance one of the many volunteers on our forum will be able to help you.

    =======

    Also take a read of openSUSE concepts: Concepts - openSUSE - community support
    where at the bottom it has this link to community support: Communicate - openSUSE

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