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Thread: Unable to use DVD

  1. #1
    Join Date
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    Default Unable to use DVD

    Hi,
    I have an HP dvd writer dvd400i. OS 11.1 , Linux 2.6.27.25-0.1-default x86_64, 4.1.3 (KDE 4.1.3) "release 4.10.4".

    This dvd has worked just fine til now. I had to do a hard shut down ( holding the power button) a few days ago. Tonight I needed the dvd and it won't open, It's not in "My Computer".

    When I do a shut down and reboot while its in the boot process I can open and close the dvd door. After the system has booted its a no open. It seems that Suse doesn't even see it.

    Any help?

    Thanks a bunch,
    Ron

  2. #2
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    Default Re: Unable to use DVD

    In Yast - Hardware - Hardware Info
    do you see it there.

    In k3b does it show in there?

    You didn't say if the dvd was involved in the original issue which forced a manual shutdown.

    Have you cleared /tmp files? Or perhaps try starting with a empty session:
    Tumbleweed_KDE
    My Articles Was I any help? If yes: Click the star below

  3. #3
    goldie NNTP User

    Default Re: Unable to use DVD

    > KDE 4.1.3

    perhaps the most bug infested software since KDE4.0..
    why don't you switch to Gnome or upgrade to 4.2/3?

    that alone _might_ solve your DVD problem

    --
    goldie
    Note: Accuracy, completeness, legality, or usefulness of this posting
    may be illusive.

  4. #4
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    Default Re: Unable to use DVD

    Quote Originally Posted by caf4926 View Post
    In Yast - Hardware - Hardware Info
    do you see it there.
    NO
    In k3b does it show in there?
    NO
    You didn't say if the dvd was involved in the original issue which forced a manual shutdown.

    I don't remember but it is possible.

    Have you cleared /tmp files?
    in /tmp there are over 800 files. is it ok to delete them?

    Or perhaps try starting with a empty session:
    I don't know how to do that.


    Thanks,
    Ron

  5. #5
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    Default Re: Unable to use DVD

    Quote Originally Posted by goldie View Post
    > KDE 4.1.3

    perhaps the most bug infested software since KDE4.0..
    why don't you switch to Gnome or upgrade to 4.2/3?

    that alone _might_ solve your DVD problem

    --
    goldie
    Note: Accuracy, completeness, legality, or usefulness of this posting
    may be illusive.
    Gnome, no thanks.
    KDE, I switched back to 3.5.10 "release 21.11". no help.
    Thanks,
    Ron

  6. #6
    Join Date
    Aug 2008
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    Default Re: Unable to use DVD

    Some things come to mind:

    1. Check your /media directory for hidden lock files (not removed due to abnormal shutdown), delete them.

    2. Create a new user and try accessing the drive from it.

    3. Try accessing the drive as root just to test access permissions, avoid running anything for security reasons.

    4. Did the drive had anything to do with the hard reset? You may have a hardware problem. Can you test with another drive?

    Good luck

  7. #7
    goldie NNTP User

    Default Re: Unable to use DVD

    > 3. Try accessing the drive as root just to test access permissions,
    > avoid running anything for security reasons.


    never log into the GUI (kde, gnome, etc) as root...never!

    wanna "test permissions"? as yourself, a NORMAL user open a terminal
    and if the drive is closed, issue this command:

    eject

    or, if the drive is open, this:

    eject -t

    if anything happens you (normal user) have permission to use the drive..

    if noting happens, then in the same terminal su to root and try the
    commands again....if they work for root but not the user THEN you do
    have a permissions problem..

    then the next step is to do a LOT of head scratching to try to learn
    how in the world "holding the power button" to force a shutdown
    'broke' the permissions to the drive....(i'm betting couldn't--what
    did you do to require that "hard shutdown"?)

    --
    goldie

  8. #8
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    Default Re: Unable to use DVD

    If you open a terminal window and do 'ls -l /dev/sr*' you should at least see following output:

    brw-rw----+ 1 root cdrom 11, 0 aug 10 11:22 /dev/sr0
    where 'cdrom' might be 'disk'

    There's a couple of things you can do:

    1. Reboot, enter BIOS and see if the drive does show up there. If not, goto 2

    2. Shutdown the system, unplug power chord for 5 minutes, reconnect power, boot and see if drive shows up. If not goto 3

    3. Shutdown the system, power off, disconnect the power cable from the drive (i.e. the internal power cable of the CD/DVD drive). Boot the system completely, then shutdown again, power off, reconnect the internal power cable to the drive again, power on, boot and see if the drive shows up. If not goto 4

    4. Replace the drive.
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